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All Journal Jurnal Manajemen dan Pendidikan Agama Islam Dinamika Pembelajaran : Jurnal Pendidikan dan Bahasa
Moelyaning Siwi
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Religion Humanities Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Mathematics Other

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Pengamanan Sarana dan Prasarana di SDN Mangli 01 Jember Moelyaning Siwi; Muhammad 'Ainul Yaqin; M Goris Hoirul M; Khoirul Anam; Rofiq Hidayat
Dinamika Pembelajaran : Jurnal Pendidikan dan bahasa Vol. 2 No. 3 (2025): Dinamika Pembelajaran : Jurnal Pendidikan dan Bahasa
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/dilan.v2i3.1967

Abstract

Facilities and infrastructure are an important part of supporting the creation of a safe, comfortable learning environment, and supporting an optimal learning process. Therefore, the security of physical assets in schools needs to be managed in a planned and sustainable manner. This study examines the definition, legal basis, theoretical steps, as well as the results of observations and real obstacles in the field. Through preventive and repressive approaches, security is carried out in three stages: planning, implementation, and evaluation. The observation results showed that although the school had implemented several preventive measures such as the installation of CCTV and the locking of spaces, there were no permanent security officers available, and supervision was limited to operating hours. The lack of a physical security system is a major challenge. Therefore, improving security infrastructure and the involvement of all school residents is key in creating a safe and sustainable learning environment. This study is expected to be a reflection and inspiration in managing educational assets strategically and responsibly.
Determinasi Kepuasan Pelanggan dalam Membentuk Loyalitas Literature Review Sistematis pada Tren Pemasaran Modern Ravena Diyan Rezita; Anggun Amelia Contessa; Moelyaning Siwi; Mu’allimin Mu’allimin
Jurnal Manajemen dan Pendidikan Agama Islam Vol. 3 No. 6 (2025): November: Jurnal Manajemen dan Pendidikan Agama Islam
Publisher : Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jmpai.v3i6.1573

Abstract

Customer satisfaction and loyalty are central issues in marketing management, as both play crucial roles in ensuring business sustainability amid increasing competition. Satisfied customers tend to make repeat purchases, provide positive recommendations, and build long-term relationships with the company. Therefore, understanding the factors that influence customer satisfaction and loyalty has become an important agenda for both academics and practitioners. This study aims to address two main questions: (1) What factors influence customer satisfaction? and (2) How does satisfaction contribute to the formation of customer loyalty? The method used is a literature review, selecting articles from various online databases such as ResearchGate, Academia, and open-access journals using the keywords customer satisfaction and customer loyalty. Of the 45 identified articles, 20 were selected for in-depth analysis. The review results reveal three main trends: first, service and product quality are the most consistent determinants of satisfaction; second, price, promotion, and brand image play significant roles; and third, customer trust is an essential variable that strengthens the satisfaction–loyalty relationship. Overall, satisfaction functions as the main mediating variable in the formation of customer loyalty.
Co-Authors Anggun Amelia Contessa Khoirul Anam M Goris Hoirul M Muhammad 'Ainul Yaqin Mu’allimin Mu’allimin Ravena Diyan Rezita Rofiq Hidayat