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All Journal JURNAL KOLABORASI Jurnal Desentralisasi dan Kebijakan Publik (JDKP)
Al-Azkiya, Muhammad Emir
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Humanities Economics, Econometrics & Finance Environmental Science Public Health Social Sciences Transportation Other

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Analisis Kualitas Pelayanan Publik di Kantor Urusan Agama (KUA) Kecamatan Jebres, Kota Surakarta dengan Menggunakan Diagram Kartesius Aji Putri, Masykurotur Rizqi; Al-Azkiya, Muhammad Emir; Fazira, Arni; Orpa Dimara, Yemima Inanse; Setyowati, Kristina
JDKP Jurnal Desentralisasi dan Kebijakan Publik Vol. 6 No. 1 (2025): Maret
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/jp1zsf60

Abstract

This study aims to analyze the quality of public services at the Jebres Subdistrict Religious Affairs Office (KUA) using a Cartesian diagram. This study uses a quantitative method with a survey approach. The data for this study were collected through the distributions of questionnaires at the KUA Jebres Subdistrict. The findings of this study show that there are five criteria that fall into quadrant A (need to be improved) in the Cartesian diagram, such as timeliness of service and employee problem-solving ability. Several criteria that fall into quadrants C and D, such as accessibility and employee appearance, are considered less important by the public, so they do not affect the overall performance of the KUA Jebres Subdistrict. Meanwhile, several criteria, such as the speed of the service process and the suitability of procedures, fall into quadrant B, which shows good performance and has met public expectations. In general, the quality of public services at the KUA Jebres Subdistrict is quite good, but there are several criteria that need to be improved, which are listed in quadrant A to ensure that the quality of services provided can meet public expectations. Keywords: Quality of Services, Cartesian Diagram, KUA Jebres Subdistrict, Surakarta
Evaluasi Implementasi Program Rumanis Datang Si Kumis Hilang sebagai Upaya Mengatasi Kemiskinan Ekstrem di Kabupaten Wonogiri Putri, Masykurotur Rizqi Aji; Al-Azkiya, Muhammad Emir; Dewanto, Bambang; Dimara, Yemima Inanse Orpa; Wahyunengseh, Rutiana Dwi; Mulyadi, Asal Wahyuni Erlin
Kolaborasi : Jurnal Administrasi Publik Vol. 11 No. 2 (2025): Agustus 2025
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/twrpar39

Abstract

The alleviation of extreme poverty is one of the main focuses of the Wonogiri Regency Government. Data from Bapperida Wonogiri in 2024 show that there were 136,799 heads of households or 497,154 people, included in the extreme poverty category in Wonogiri. This study aims to assess the success of the implementation of Rumanis Datang Si Kumis Hilang program as a manifestation of the Wonogiri Regency Government’s commitment, particularly the Public Housing, Settlement Area, and Land Service in addressing extreme poverty by providing habitable housing. Additionally, the study seeks to assessing the results of implementation evaluation within the Rumanis Datang Si Kumis Hilang program. The research method that used in this research is qualitative, using a case study approach. The study’s results indicate that the Rumanis Datang Si Kumis Hilang program has been successful, as evidenced by the achievement of its objectives. In general, two out of the three objectives of this program can be considered successful (1) the provisioun of stimulus funds to low-income communities, which was supported by various stakeholder and (2) a reduction in the number of uninhabitable houses (RTLH) in Wonogiri every year. However, despite the success, several shortcomings need to be addressed to maximize the impact to the community. These include funding sources, which are still considered insufficient for home repairs, despite support from multiple stakeholders, post-implementation monitoring of the program, and the need to increase the number of Field Facilitator members (TFL) to enhance the program effectiveness.
Co-Authors Aji Putri, Masykurotur Rizqi Asal Wahyuni Erlin Mulyadi, Asal Wahyuni Erlin Dewanto, Bambang Dimara, Yemima Inanse Orpa Fazira, Arni Orpa Dimara, Yemima Inanse Putri, Masykurotur Rizqi Aji Rutiana Dwi Wahyunengseh Setyowati, Kristina