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All Journal Jurnal Penelitian Ilmu Pendidikan Indonesia Innovative: Journal Of Social Science Research
Nasution, Dewi Amanda
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Humanities Computer Science & IT Education Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Analisis Kepuasan Administrasi Akademik dan Kinerja Dosen Terhadap Loyalitas Mahasiswa Fakultas Ekonomi Universitas Negeri Medan Nura, Alfi; Lubis, Sapriani Nur Adilah; Natasya, Melinda; Nasution, Dewi Amanda; Anggraini, Dwi Aulia; Daulay, Riski
Jurnal Penelitian Ilmu Pendidikan Indonesia Vol. 4 No. 1 (2025)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jpion.v4i1.315

Abstract

This study aims to analyze the satisfaction with academic administrative services and lecturer performance, as well as their impact on student loyalty at the Faculty of Economics, Universitas Negeri Medan. The research employed a qualitative method involving 20 students as respondents. Each student completed a form containing open-ended questions based on indicators of each research variable. The results showed that most students were satisfied with academic administrative services, particularly in terms of ease of information access and the professional attitude of administrative staff. Lecturer performance was also rated positively, especially in mastering the subject matter, using engaging teaching methods, and openness to discussion. Student loyalty was reflected in their desire to complete their studies at the faculty, a sense of pride, and willingness to recommend the faculty to others. However, the speed of administrative services and lecturers' responsiveness to student inquiries still need improvement. These findings indicate that satisfaction with academic administrative services and lecturer performance contributes positively to the level of student loyalty toward the institution.
Optimalisasi Perlindungan Terhadap Konsumen Pada Aplikasi Belanja Online Berdasarkan UU No. 8 Tahun 1999 Adilah Lubis, Sapriani Nur; Natasya, Melinda; Nasution, Dewi Amanda; Hasyim, Hasyim
Innovative: Journal Of Social Science Research Vol. 4 No. 3 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i3.11184

Abstract

Penelitian ini bertujuan untuk mengoptimalkan perlindungan konsumen pada aplikasi belanja online berdasarkan Undang-Undang No. 8 Tahun 1999 tentang Perlindungan Konsumen. Studi ini dilakukan dengan pendekatan deskriptif kualitatif, melibatkan 20 responden pengguna aplikasi belanja online yang diidentifikasi melalui survei menggunakan Google Form. Hasil penelitian menunjukkan bahwa konsumen sering menghadapi masalah seperti informasi produk yang tidak akurat, produk yang tidak sesuai dengan deskripsi, keterlambatan pengiriman, dan penipuan. Masalah-masalah ini disebabkan oleh kurangnya transparansi informasi dan minimnya pengawasan terhadap praktik bisnis pada platform belanja online. Penelitian ini menyarankan perlunya penyempurnaan regulasi untuk meningkatkan perlindungan konsumen dalam transaksi e-commerce, termasuk peningkatan peran pemerintah dalam pengawasan dan penegakan hukum. Dengan demikian, diharapkan dapat tercipta lingkungan belanja online yang lebih aman dan adil bagi konsumen.
Co-Authors Adilah Lubis, Sapriani Nur Anggraini, Dwi Aulia Daulay, Riski hasyim, hasyim Lubis, Sapriani Nur Adilah Natasya, melinda Nura, Alfi