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All Journal Aktual : Jurnal Pengabdian Kepada Masyarakat Journal of Digital Scholarship in Archives and Information
Pahlevi, Habieb
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Computer Science & IT Education Engineering Environmental Science Library & Information Science Public Health

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Counseling and Training on The Application of Criminal Sanctions for Violations of BPJS Ketenagakerjaan Sihombing, Ceria Cristy Kayani; Simanullang, Sanco; Pahlevi, Habieb; Riady, Yasir; Ajmal, Muhammad
Aktual: Jurnal Pengabdian Kepada Masyarakat Vol. 3 No. 2 (2025): Aktual: Jurnal Pengabdian Kepada Masyarakat May 2025
Publisher : CV Media Inti Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58723/aktual.v3i2.389

Abstract

Background of the study: Employment social security is a basic right of workers guaranteed by the state through BPJS Employment.Purpose and scope of the paper: This research analyzes the effectiveness of implementing criminal sanctions based on Article 55 of Law Number 24 of 2011 for violations of BPJS Employment obligationsMethods: This study uses a juridical-normative approach, which aims to analyze laws and regulations relevant to the problem of company compliance with BPJS Ketenagakerjaan's obligations.Results: The results of this research recommend strengthening regulations, digitizing supervision, and incentives for compliant companies to ensure effective and equitable implementation of social security.Conclusion: The employment social security system in Indonesia, especially those managed by BPJS Ketenagakerjaan, has an important role in protecting workers from social risks. The implementation of this system still faces many obstacles, especially the low level of corporate compliance.
Implementation of Web-Based Monitoring for the Evaluation of the Performance of Intern Students at BPJS Ketenagakerjaan Medan Kota Ragil, Dewi; Panjaitan, Megaputri Nathalina; Khairunisa, Syifa; Pasaribu, Reinata Carolina Widia; Nasution, Fadillah Emilia; Manurung, Ruth Grace Arlyana; Rhae, Rifqi Jabrah; Pahlevi, Habieb; Dr Colum A. Foley; Evriza, Eka
Journal of Digital Scholarship in Archives and Information Vol. 1 No. 1 (2025): Journal of Digital Scholarship in Archives and Information
Publisher : CV Media Inti Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58723/jdsia.v1i1.19

Abstract

Background of Study: Internship programs are essential in connecting academic knowledge with real-world work experience. However, conventional monitoring systems used during internships often lack efficiency and transparency, especially in public institutions like BPJS Ketenagakerjaan Medan Kota. Aims and Scope of Paper: This study aims to design and implement a web-based monitoring system to evaluate the performance of internship students at BPJS Ketenagakerjaan Medan Kota. The system is expected to streamline documentation, reporting, and assessment processes during the internship period. Methods: A qualitative descriptive method with a case study approach was used. Data were collected through participatory observation, in-depth interviews with mentors and students, and documentation analysis. The system was developed using Laravel, Tailwind CSS, and MySQL, then tested on a limited group of users. Result: The results showed that the system improved performance tracking, enhanced documentation of student tasks, and facilitated real-time evaluations. Users reported high satisfaction with the system's usability and clarity. Automatic score recap features and digital proof uploads made evaluation more objective and structured. Conclusion: The web-based monitoring platform has positively impacted the supervision and evaluation process of intern students. It offers a scalable solution for internship performance evaluation and has the potential to be applied in similar organizational contexts with further system enhancements.
The Influence of the Ease of Use of the JMO Application on the Satisfaction and Loyalty of BPJS Ketenagakerjaan Participants Nainggolan, Mikha Zefanya Nainggolan; Tarigan, Helda; Hutagaol, Eca Nehemia Bregin; Malau, Agrien Yolanda Romagina; Pahlevi, Habieb; Khalid, Asma; Marini, Yushita
Journal of Digital Scholarship in Archives and Information Vol. 1 No. 1 (2025): Journal of Digital Scholarship in Archives and Information
Publisher : CV Media Inti Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58723/jdsia.v1i1.23

Abstract

Background of study: The digital transformation of public services in Indonesia has prompted institutions like BPJS Ketenagakerjaan to adopt technology-based platforms to enhance accessibility and efficiency. One such initiative is the Jamsostek Mobile (JMO) application, designed to provide participants with self-service access to essential features such as checking balances and submitting claims. The perceived ease of use of such platforms plays a critical role in determining user satisfaction and long-term engagement. Aims and scope of paper: This paper aims to analyze the influence of the perceived ease of use of the JMO application on user satisfaction and loyalty among BPJS Ketenagakerjaan participants. The scope of the study is conceptual, focusing on the theoretical relationships between ease of use, satisfaction, and loyalty within the context of digital public services. Methods: This study employs a conceptual literature review method based on the Technology Acceptance Model (TAM). Data were sourced from peer-reviewed journals, reports, and previous research published between 2021 and 2025, using keywords such as “ease of use,” “user satisfaction,” “loyalty,” and “digital public services.” Result: The findings indicate that intuitive design, clear navigation, and accessible features significantly influence user satisfaction. In turn, satisfaction strongly contributes to user loyalty. However, external factors such as digital literacy, service responsiveness, and internet infrastructure also moderate these relationships. Conclusion: To ensure the sustainability of the JMO application, BPJS Ketenagakerjaan must continuously improve usability, technical infrastructure, and user support systems. Enhancing ease of use is essential not only for increasing satisfaction but also for fostering long-term user loyalty in digital public services.
Digitalizing Employment Social Security Services in Indonesia: A Literature-Based Study of the JMO Application by BPJS Ketenagakerjaan Hutabarat, Devi Dama Yanti; Afiqa, Ilfa Nadhira; Ajrina, Najwa; Nasution, Naufal Fauzan; Pahlevi, Habieb; Sudarshana, M.L; Karim, Firman; Marina, Nisha
Journal of Digital Scholarship in Archives and Information Vol. 1 No. 1 (2025): Journal of Digital Scholarship in Archives and Information
Publisher : CV Media Inti Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58723/jdsia.v1i1.25

Abstract

Background of Study : Digital transformation has reshaped public services in Indonesia, especially in social security. BPJS Ketenagakerjaan faces challenges like complex bureaucracy and limited access. The JMO app, launched in 2021, aims to address these issues by offering digital self-service features. Aims and Scope Paper : This study explores how digitalization improves public service access and satisfaction in BPJS Ketenagakerjaan. The focus includes service expansion, optimization of JMO features, and evaluation of digital service outcomes for participants. Methods: A qualitative literature review method was used. A total of 20 sources published between 2022 and 2025 were analyzed. Thematic analysis helped identify key trends and challenges in the digital implementation of BPJS Ketenagakerjaan services. Result: The findings show that JMO improves service access, transparency, and user satisfaction. It streamlines claims processing and reduces dependency on in-person visits. However, digital gaps remain, including limited literacy and technical issues for some users. Conclusion: The JMO application demonstrates the potential of digital transformation in public services. While improvements are evident, success depends on inclusive design, ongoing infrastructure support, and user education to ensure equal access for all participants.
Utilization of Digital Technology in Improving BPJS Ketenagakerjaan Services Nazla, Novia; Nurhasanah; Salsabilah, Nurul; Marbun, Patricia; Pahlevi, Habieb; Gurung, Lina; Arisanty , Melisa
Journal of Digital Scholarship in Archives and Information Vol. 1 No. 1 (2025): Journal of Digital Scholarship in Archives and Information
Publisher : CV Media Inti Teknologi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58723/jdsia.v1i1.28

Abstract

Background of Study: The rapid development of digital technology has encouraged public service institutions like BPJS Ketenagakerjaan to improve their service delivery quality, particularly in response to increasing demands for accessibility and efficiency. Aims and Scope Paper: This study aims to explore how digital technology—particularly applications such as SIPP Online and Jamsostek Mobile (JMO)—has transformed service delivery at BPJS Ketenagakerjaan, especially in underdeveloped and rural areas. Methods: This research employs a descriptive qualitative method, drawing on literature reviews and direct insights gained through internship experience. Data were interpreted thematically based on field observations and analysis of institutional practices. Result: Findings reveal that digital platforms have significantly enhanced user reach, responsiveness, and satisfaction. However, implementation is still hindered by limited digital literacy, infrastructure constraints, and technical issues such as system errors and biometric verification failures. Conclusion: The study underscores the need for continuous digital infrastructure development, user education, and the strengthening of digital ecosystems to ensure inclusive and sustainable service delivery. It offers strategic recommendations to support BPJS Ketenagakerjaan in adopting a user-oriented digital transformation that aligns with data privacy and security standards.
Co-Authors Afiqa, Ilfa Nadhira Ajmal, Muhammad Ajrina, Najwa Arisanty , Melisa Dr Colum A. Foley eka evriza, eka Gurung, Lina Hutabarat, Devi Dama Yanti Hutagaol, Eca Nehemia Bregin Karim, Firman Khairunisa, Syifa Khalid, Asma Malau, Agrien Yolanda Romagina Manurung, Ruth Grace Arlyana Marbun, Patricia Marina, Nisha Marini, Yushita Nainggolan, Mikha Zefanya Nainggolan Nasution, Fadillah Emilia Nasution, Naufal Fauzan Nazla, Novia Nurhasanah Panjaitan, Megaputri Nathalina Pasaribu, Reinata Carolina Widia Ragil, Dewi Rhae, Rifqi Jabrah Riady, Yasir Salsabilah, Nurul Sihombing, Ceria Cristy Kayani Simanullang, Sanco Sudarshana, M.L Tarigan, Helda