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All Journal Devotion: Journal of Research and Community Service ASEAN Marketing Journal Riwayat: Educational Journal of History and Humanities
Augustin, Eldest
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Humanities Education Social Sciences

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Satisfaction as a mediator between perceptions of service quality and loyalty related to the Indonesian Social Security Mobile app Balqiah, Tengku Ezni; Nilakurnia, Roswita; Astuti, Rifelly Dewi; Wulandari, Permata; Supriadi, Arief Dahyan; Saragih, Tarimantan Sanberto; Augustin, Eldest; Pradana, Fadly Eka; Mahaganti, Fergie S; Pramasanti, An Nisa; Hutabarat, Rendra Hymne Fajar
ASEAN Marketing Journal
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Manuscript type: Research Article Research Aims: to determine whether the perceived service quality factors could promote user Jamsostek Mobile (JMO) satisfy and continue to use JMO Design/methodology/approach: Data was gathered through an online survey of JMO users to analyse three hypotheses using Structural Equation Modelling (SEM) method with SmartPLS Research Findings: the result demonstrated that all hypotheses are supported that indicate there are three dimension of JMO attributes could develop Perceived Service Quality. Moreover, this variable could enhance loyalty through satisfaction. Theoretical Contribution/Originality: Using the Stimulus–Organism–Response (S-O-R) Model, this study develop framework to strengthen the explanation of the sequential relationship between stimulus, organism, and response toward mobile apps, in the context of social security insurance. Practitioner/Policy Implication: As the highest contributors, company could increase user perception in service and function by enhancing authenticity, interactivity, and understandability toward Jamsostek Mobile (JMO). Research limitation/Implications: User response depends on their ability to remember the previous experience, do not consider the user app frequency, and do not focus on specific service of insurance that could deliver different impacts on responses. Future studies should consider to conducted an exploratory to identify measurement of JMO attributes. Moreover. consider enjoyment, and risk as organisms.
Development Direction Study: old Age Insurance Program in Indonesia Through the Revision of Permenaker No. 2 of 2022 Saragih*, Tarimantan Sanberto; Pramasanti, An Nisa; Mahaganti, Fergie Stevi; Fitriani, Kania; Augustin, Eldest
Riwayat: Educational Journal of History and Humanities Vol 6, No 4 (2023): Educational, Historical Studies and Humanities
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v6i4.36202

Abstract

Placing an Old Age Security (JHT) savings scheme within the National Social Security System with simple and easy rules for workers is not a simple matter. JHT savings involve very broad stakeholders (workers, employers, BPU (non-wage earners), fund managers and the government and involve very large long-term fund flows. The aim of this research is to explain the urgency of JHT management from a philosophical, juridical and sociological, as well as develop policy recommendations and good public communication management related to workers' retirement preparations. The method used is a descriptive qualitative approach with data collection carried out through literature studies from various sources of regulatory documents, interviews, and FGDs with stakeholders. This process is able to capture perspectives theoretical and empirical regarding the Old Age Security scheme in Indonesia by considering philosophical, juridical, sociological, and political aspects. Analysis of various information is placed within the framework of an aging society welfare perspective. The results of this research show that workers and individuals who are no longer active in the labor market work will still be able to maintain the level of welfare by utilizing the contributions accumulated while still actively working. Countries that adhere to a universal welfare scheme place JHT as part of the cushion to support the welfare of an aging society which can be seen from the avoidance of generations. who are no longer productive or who are not active in the world of work from vulnerability.
Analysis of Strategy 345 as an Effort to Achieve Participation Targets in BPJS Ketenagakerjaan Saragih, Tarimantan Sanberto; Mahaganti, Fergie Stevi; Pramasanti, An Nisa; Putra, Mochammad Andika; Bagaskara, Septa; Augustin, Eldest; Fitriani, Kania
Devotion : Journal of Research and Community Service Vol. 4 No. 12 (2023): Devotion: Journal of Research and Community Service
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/devotion.v4i12.641

Abstract

BPJS Ketenagakerjaan has the task and function of administering Employment Social Security through 5 Employment Social Security Programs, namely Employment Injury Insurance Program (EII), Death Benefit Program (DB), Old-Age Benefit Program (OAB), Pension Benefit Program (PB), and Unemployment Insurance Program (UI). The aim of this research is to analyze 345 strategies in an effort to achieve the target of membership in BPJS Ketenagakerjaan. This study used qualitative research methods. The data collection technique in this research is a literature study obtained from Google Scholar and internal research carried out internally at BPJS Ketenagakerjaan. The collected data was analyzed in three stages: data reduction, data presentation, and drawing conclusions. The research results show that the 345 strategy is the right strategy to increase membership with 3 main programs, namely retention, intensification, and expansion, with 4 focuses, namely village ecosystems, market ecosystems, e-commerce and SMEs, and vulnerable workers through 5 engines, namely agency systems, figures, supply chain, auto debit, compliance, and positive supervision. This strategy can increase public awareness, increase coverage, or increase BPJS Ketenagakerjaan participation regarding the benefits of the EII, DB, OAB, PB, and UI programs, as well as increase BPJS Ketenagakerjaan program participants.
Co-Authors Bagaskara, Septa Fitriani, Kania Hutabarat, Rendra Hymne Fajar Mahaganti, Fergie S Mahaganti, Fergie Stevi Nilakurnia, Roswita Pradana, Fadly Eka Pramasanti, An Nisa Putra, Mochammad Andika Rifelly Dewi Astuti Saragih*, Tarimantan Sanberto Saragih, Tarimantan Sanberto Supriadi, Arief Dahyan Tengku Ezni Balqiah Wulandari, Permata