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Pradana, Fadly Eka
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Satisfaction as a mediator between perceptions of service quality and loyalty related to the Indonesian Social Security Mobile app Balqiah, Tengku Ezni; Nilakurnia, Roswita; Astuti, Rifelly Dewi; Wulandari, Permata; Supriadi, Arief Dahyan; Saragih, Tarimantan Sanberto; Augustin, Eldest; Pradana, Fadly Eka; Mahaganti, Fergie S; Pramasanti, An Nisa; Hutabarat, Rendra Hymne Fajar
ASEAN Marketing Journal Vol. 17, No. 1
Publisher : UI Scholars Hub

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Abstract

Manuscript type: Research Article Research Aims: to determine whether the perceived service quality factors could promote user Jamsostek Mobile (JMO) satisfy and continue to use JMO Design/methodology/approach: Data was gathered through an online survey of JMO users to analyse three hypotheses using Structural Equation Modelling (SEM) method with SmartPLS Research Findings: the result demonstrated that all hypotheses are supported that indicate there are three dimension of JMO attributes could develop Perceived Service Quality. Moreover, this variable could enhance loyalty through satisfaction. Theoretical Contribution/Originality: Using the Stimulus–Organism–Response (S-O-R) Model, this study develop framework to strengthen the explanation of the sequential relationship between stimulus, organism, and response toward mobile apps, in the context of social security insurance. Practitioner/Policy Implication: As the highest contributors, company could increase user perception in service and function by enhancing authenticity, interactivity, and understandability toward Jamsostek Mobile (JMO). Research limitation/Implications: User response depends on their ability to remember the previous experience, do not consider the user app frequency, and do not focus on specific service of insurance that could deliver different impacts on responses. Future studies should consider to conducted an exploratory to identify measurement of JMO attributes. Moreover. consider enjoyment, and risk as organisms.
Social Protection for Indonesian Migrant Workers: Between Urgency and the Complexity of Challenges Sukamdi, Sukamdi; Zainudin, Zainudin; Supriadi, Arif Dahyan; Saragih, Tarimantan S.; Pitoyo, Agus Joko; Purwatiningsih, Sri; Ihwanudin, Idris; Pramasanti, An Nisa; Mahaganti, Fergie S.; Pradana, Fadly Eka; Hutabarat, Rendra H.; Siregar, Denny; Putra, Mochamad Andika
Populasi Vol 33, No 2 (2025)
Publisher : Center for Populatioan and Policy Studies Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jp.108370

Abstract

Social protection for Indonesian Migrant Workers (IMWs) is a critical topic concerning the rights and welfare of migrant workers. This page covers different areas of social protection for IMW, including pre-departure planning, work in the target country, and reintegration upon return to the motherland. According to Law No. 18/2017, social protection is divided into three major stages that coincide with Maslow's hierarchy of needs theory. Although bilateral agreements with nations such as Hong Kong and Japan have had a favorable impact, issues in socialization, cross-country coordination, and monitoring in destination countries remain considerable. This study found that many IMWs are still uninformed of their rights, notably with Social Security Agency for Employment, due to a lack of information and access to adequate services. The novelty of this study lies in its integration of Maslow’s hierarchy with a policy-oriented framework for migrant worker protection, offering a fresh analytical lens to assess unmet needs at each migration stage. Recommendations include enhancing socialization, strengthening bilateral and international cooperation, digitizing services, enforcing stricter oversight, and improving reintegration and economic empowerment programs. These measures are expected to strengthen social protection for IMWs and ensure their welfare abroad.
Co-Authors Agus Joko Pitoyo Augustin, Eldest Hutabarat, Rendra H. Hutabarat, Rendra Hymne Fajar Ihwanudin, Idris Mahaganti, Fergie S Mahaganti, Fergie S. Nilakurnia, Roswita Permata Wulandari Pramasanti, An Nisa Putra, Mochamad Andika Rifelly Dewi Astuti Saragih, Tarimantan S. Saragih, Tarimantan Sanberto Siregar, Denny Sri Purwatiningsih Sukamdi Supriadi, Arief Dahyan Supriadi, Arif Dahyan Tengku Ezni Balqiah Zainudin Zainudin