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Perdanaputra, Decky
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Challenges and Strategies in the Implementation of E-Government in Bandar Lampung City: A Comparative Study Sa’adih, Sa’adih; Fahmi, Ade; Perdanaputra, Decky
JURNAL SOSIAL DAN HUMANIS SAINS Vol 6, No 2 (2021): Desember JURNAL SOSIAL DAN HUMANIS SAINS DESEMBER 2021
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jshs.v6i2.4301

Abstract

This study explores the challenges and strategic approaches in the implementation of e-government in Bandar Lampung City through a comparative analysis of several local government departments. Utilizing a qualitative case study method, data were collected through interviews, document analysis, and observations across key institutions responsible for public digital services. The findings reveal that the adoption of e-government varies significantly across departments, with critical barriers including limited digital infrastructure, low digital literacy among civil servants, inconsistent standard operating procedures, and weak interdepartmental coordination. However, the study also identifies effective strategies such as leadership commitment, cross-sector collaboration, adaptive planning, and community engagement that contribute to more successful digital transformation. The research highlights the need for a holistic and context-sensitive approach to digital governance that addresses both technical and human resource dimensions. These insights can inform future efforts to strengthen the design and sustainability of e-government initiatives in mid-sized cities undergoing bureaucratic modernization.
Performance in the Post-Pandemic Era: A Study on Non-Face-to-Face Service Innovations in Local Government Institutions Perdanaputra, Decky; Fahmi, Ade; Sa’adih, Sa’adih
JURNAL SOSIAL DAN HUMANIS SAINS Vol 8, No 2 (2023): Vol 8, No 2 (2023): JURNAL SOSIAL DAN HUMANIS SAINS
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jshs.v8i2.4289

Abstract

This study examines the performance of non-face-to-face public service innovations implemented by local government institutions in the post-pandemic era. Using a qualitative descriptive approach, data were collected through semi-structured interviews with public officials and document analysis from selected municipal governments. The findings reveal that while digital service innovations have improved accessibility, efficiency, and continuity of service delivery, they also face challenges such as digital inequality, limited infrastructure, staff capacity gaps, and the absence of unified regulatory frameworks. Moreover, public trust in digital services is influenced by data privacy, responsiveness, and user experience. The study underscores that technological tools alone are insufficient; effective implementation requires institutional readiness, digital literacy, ethical governance, and citizen engagement. As public expectations shift toward digital convenience and transparency, local governments must adopt inclusive, adaptive, and sustainable strategies to ensure long-term performance improvement in public service delivery. This research contributes to the discourse on post-pandemic governance by highlighting the need for an integrated approach to digital public service innovation.
Improving Public Service Delivery through E-Government Innovation in Regional Bureaucracy: A Case Study of Disdukcapil Sleman Sa’adih, Sa’adih; Fahmi, Ade; Perdanaputra, Decky
JURNAL SOSIAL DAN HUMANIS SAINS Vol 6, No 2 (2021): Desember JURNAL SOSIAL DAN HUMANIS SAINS DESEMBER 2021
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jshs.v6i2.4298

Abstract

This study analyzes the implementation of e-Government in improving the quality of public services at the Department of Population and Civil Registration (Disdukcapil) in Sleman Regency. Utilizing qualitative descriptive methods with data collected through interviews, documentation, and literature studies prior to 2021, the research finds that innovations such as the "SILAKAS" (Sistem Layanan Kependudukan Sleman) and "PANDAWA" (Pelayanan Administrasi Kependudukan via WhatsApp) applications have improved service accessibility, efficiency, and transparency. Despite some technical and infrastructural constraints, the results indicate significant strides toward bureaucratic reform and digital-based service excellence. The study contributes to the discourse on local public administration reforms and the role of digitalization in regional governance.
Policy Collaboration at the Local Level: A Case Study of Urban Waste Management in Rawalumbu District, Bekasi Destrilia, Intan; Perdanaputra, Decky; Fahmi, Ade
JURNAL SOSIAL DAN HUMANIS SAINS Vol 7, No 2 (2022): Desember JURNAL SOSIAL DAN HUMANIS SAINS DESEMBER 2022
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jshs.v7i2.4303

Abstract

This study examines the dynamics of policy collaboration in urban waste management in Rawalumbu District, Bekasi City. As urban populations grow and waste generation increases, local governments must partner with community organizations, private actors, and informal sectors to address public service challenges. Using a qualitative case study approach, this research analyzes how collaboration is initiated, managed, and sustained between stakeholders in implementing a community-based waste management program. The findings reveal key enabling and constraining factors in local policy collaboration, such as trust, resource-sharing, and leadership. Recommendations are offered to enhance multi-actor governance at the sub-city level.
Performance Planning of Civil Servants in Local Government: A Study at the Regional Personnel and Human Resource Development Agency (BKPSDM) of Bogor City Perdanaputra, Decky; Hutauruk, Rosina Paulina; Utami, Annisa Aulia
JURNAL SOSIAL DAN HUMANIS SAINS Vol 6, No 2 (2021): Desember JURNAL SOSIAL DAN HUMANIS SAINS DESEMBER 2021
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jshs.v6i2.4299

Abstract

This research investigates the performance planning process of civil servants (ASN) at the Regional Personnel and Human Resource Development Agency (BKPSDM) of Bogor City. Using a qualitative case study approach, the study examines the extent to which performance plans are aligned with institutional objectives, measurable, and supportive of individual accountability. Findings reveal that while performance planning instruments such as SKP (Employee Performance Targets) are formally implemented, challenges persist in cascading organizational goals, aligning individual targets, and integrating feedback into performance reviews. The study offers insights into improving planning quality as a foundation for bureaucratic reform and performance-based goverance.
Policy Formulation in Industrial Cities: A Case Study of Environmental Regulation Development in Cilegon City Hutauruk, Rosinta Paulina; Perdanaputra, Decky; Lestari, Rachma Mutia
JURNAL SOSIAL DAN HUMANIS SAINS Vol 7, No 2 (2022): Desember JURNAL SOSIAL DAN HUMANIS SAINS DESEMBER 2022
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jshs.v7i2.4304

Abstract

This study analyzes the formulation process of local environmental policies in Cilegon City, a rapidly industrializing area in Banten Province. Using a qualitative case study, the research focuses on stakeholder interaction, evidence-based decision-making, and institutional coordination in the development of Peraturan Daerah (Regional Regulations) on environmental management. The findings reveal that while formal procedures are followed, challenges remain in inclusive participation, alignment of industrial interests with environmental protection, and the capacity of local government in data utilization. This study offers insights into policy formulation dynamics in urban-industrial regions of Indonesia.
Bureaucratic Innovation in the Smart City Era: An Analysis of the Implementation of the Electronic Based Government System (SPBE) Fahmi, Ade; Perdanaputra, Decky; Komaria, Siti
JURNAL SOSIAL DAN HUMANIS SAINS Vol 6, No 2 (2021): Desember JURNAL SOSIAL DAN HUMANIS SAINS DESEMBER 2021
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jshs.v6i2.4300

Abstract

This study explores the implementation of the Electronic-Based Government System (SPBE) as a form of bureaucratic innovation in the context of smart city development in Indonesia. Using a qualitative descriptive method, the research was conducted in three local governments selected based on their engagement with SPBE initiatives and urban governance programs. Data were collected through in-depth interviews, document analysis, and direct observation to examine how SPBE is institutionalized, integrated, and experienced at the local level. The findings reveal considerable variation in implementation success, influenced by leadership commitment, digital infrastructure, human resource capabilities, and inter-agency coordination. While some regions have demonstrated effective innovation in aligning SPBE with smart governance goals, others face persistent challenges such as bureaucratic inertia, lack of digital literacy, and fragmented systems. This study concludes that bureaucratic innovation through SPBE requires not only technological advancement but also cultural, organizational, and regulatory transformation. The research contributes to the discourse on digital government by highlighting the importance of local context, institutional readiness, and strategic leadership in realizing effective smart city governance.
Co-Authors Destrilia, Intan Fahmi, Ade Hutauruk, Rosina Paulina Hutauruk, Rosinta Paulina Lestari, Rachma Mutia Sa’adih, Sa’adih Siti Komaria Utami, Annisa Aulia