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Fahmi, Ade
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Challenges and Strategies in the Implementation of E-Government in Bandar Lampung City: A Comparative Study Sa’adih, Sa’adih; Fahmi, Ade; Perdanaputra, Decky
JURNAL SOSIAL DAN HUMANIS SAINS Vol 6, No 2 (2021): Desember JURNAL SOSIAL DAN HUMANIS SAINS DESEMBER 2021
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jshs.v6i2.4301

Abstract

This study explores the challenges and strategic approaches in the implementation of e-government in Bandar Lampung City through a comparative analysis of several local government departments. Utilizing a qualitative case study method, data were collected through interviews, document analysis, and observations across key institutions responsible for public digital services. The findings reveal that the adoption of e-government varies significantly across departments, with critical barriers including limited digital infrastructure, low digital literacy among civil servants, inconsistent standard operating procedures, and weak interdepartmental coordination. However, the study also identifies effective strategies such as leadership commitment, cross-sector collaboration, adaptive planning, and community engagement that contribute to more successful digital transformation. The research highlights the need for a holistic and context-sensitive approach to digital governance that addresses both technical and human resource dimensions. These insights can inform future efforts to strengthen the design and sustainability of e-government initiatives in mid-sized cities undergoing bureaucratic modernization.
Public Participation in Local Governance: A Case Study of Development Planning in East Jakarta Administration Fahmi, Ade; Sa’adih, Sa’adih; Hutauruk, Rosinta Paulina
JURNAL SOSIAL DAN HUMANIS SAINS Vol 7, No 2 (2022): Desember JURNAL SOSIAL DAN HUMANIS SAINS DESEMBER 2022
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jshs.v7i2.4306

Abstract

This study examines the dynamics of public participation in local governance through the case of development planning mechanisms in East Jakarta Administration. Using a qualitative case study approach, the research analyzes the implementation of Musyawarah Perencanaan Pembangunan (Musrenbang) as a platform for community involvement in decision-making. Findings reveal that although formal channels for participation exist, challenges persist in terms of inclusiveness, feedback responsiveness, and continuity of involvement beyond consultation stages. The study highlights the importance of institutional support, civic education, and participatory culture in strengthening citizen engagement.
Digital Transformation in Rural Governance: A Case Study of E-Government Implementation in Sukamakmur Village, Bogor Hutauruk, Rosinta Paulina; Juantara, Bendi; Fahmi, Ade
JURNAL SOSIAL DAN HUMANIS SAINS Vol 6, No 2 (2021): Desember JURNAL SOSIAL DAN HUMANIS SAINS DESEMBER 2021
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jshs.v6i2.4297

Abstract

This study explores the digital transformation process in village governance in Indonesia, focusing on the implementation of e-government systems to improve public services, transparency, and administrative efficiency. Using a qualitative case study in Sukamakmur Village, Bogor Regency, the research investigates enabling factors, challenges, and impacts of digitizing village administration. The findings indicate that while digital adoption has enhanced service delivery and citizen engagement, it also faces barriers such as limited infrastructure, digital literacy gaps, and institutional inertia. Recommendations are offered for scaling digital transformation across rural governance contexts.
Bureaucratic Ethics in the Era of Technological Disruption: Challenges and Strategies for Bureaucratic Reform 4.0 Hutauruk, Rosinta Paulina; Fahmi, Ade; Maulana, Dimas Gilang
JURNAL SOSIAL DAN HUMANIS SAINS Vol 6, No 2 (2021): Desember JURNAL SOSIAL DAN HUMANIS SAINS DESEMBER 2021
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jshs.v6i2.4302

Abstract

This study explores the evolving landscape of bureaucratic ethics in the context of technological disruption, particularly within the framework of Bureaucratic Reform 4.0. As governments adopt digital technologies to improve efficiency and responsiveness, they face complex ethical challenges related to data governance, algorithmic accountability, and public trust. Using a qualitative descriptive method, this research combines document analysis and in-depth interviews with public officials and digital governance experts to examine ethical risks and institutional responses. The findings reveal a significant gap between technological innovation and ethical preparedness in many public institutions. Issues such as ethical fatigue, lack of regulatory clarity, and uneven digital capabilities among administrative levels pose serious threats to the integrity of public service. However, the study also highlights the critical role of ethical leadership and institutional commitment in mitigating these challenges. It concludes that bureaucratic reform must not only be technologically driven but also ethically grounded, ensuring that innovation enhances, rather than undermines, democratic governance and public accountability.
Performance in the Post-Pandemic Era: A Study on Non-Face-to-Face Service Innovations in Local Government Institutions Perdanaputra, Decky; Fahmi, Ade; Sa’adih, Sa’adih
JURNAL SOSIAL DAN HUMANIS SAINS Vol 8, No 2 (2023): Vol 8, No 2 (2023): JURNAL SOSIAL DAN HUMANIS SAINS
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jshs.v8i2.4289

Abstract

This study examines the performance of non-face-to-face public service innovations implemented by local government institutions in the post-pandemic era. Using a qualitative descriptive approach, data were collected through semi-structured interviews with public officials and document analysis from selected municipal governments. The findings reveal that while digital service innovations have improved accessibility, efficiency, and continuity of service delivery, they also face challenges such as digital inequality, limited infrastructure, staff capacity gaps, and the absence of unified regulatory frameworks. Moreover, public trust in digital services is influenced by data privacy, responsiveness, and user experience. The study underscores that technological tools alone are insufficient; effective implementation requires institutional readiness, digital literacy, ethical governance, and citizen engagement. As public expectations shift toward digital convenience and transparency, local governments must adopt inclusive, adaptive, and sustainable strategies to ensure long-term performance improvement in public service delivery. This research contributes to the discourse on post-pandemic governance by highlighting the need for an integrated approach to digital public service innovation.
Strategic Public Communication in Urban Governance: A Study on Government–Citizen Interaction in Bekasi City Susanti, Eva; Fahmi, Ade; Sa’adih, Sa’adih
JURNAL SOSIAL DAN HUMANIS SAINS Vol 7, No 2 (2022): Desember JURNAL SOSIAL DAN HUMANIS SAINS DESEMBER 2022
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jshs.v7i2.4307

Abstract

This research explores the dynamics of public communication between the local government of Bekasi City and its citizens, focusing on how communication strategies affect public trust, participation, and service responsiveness. Utilizing a qualitative approach through interviews and document analysis, the study finds that while digital platforms such as social media and city service applications have improved access to information, gaps remain in message clarity, audience targeting, and feedback integration. The research contributes to the understanding of effective government-citizen communication as a vital element in democratic urban governance.
Improving Public Service Delivery through E-Government Innovation in Regional Bureaucracy: A Case Study of Disdukcapil Sleman Sa’adih, Sa’adih; Fahmi, Ade; Perdanaputra, Decky
JURNAL SOSIAL DAN HUMANIS SAINS Vol 6, No 2 (2021): Desember JURNAL SOSIAL DAN HUMANIS SAINS DESEMBER 2021
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jshs.v6i2.4298

Abstract

This study analyzes the implementation of e-Government in improving the quality of public services at the Department of Population and Civil Registration (Disdukcapil) in Sleman Regency. Utilizing qualitative descriptive methods with data collected through interviews, documentation, and literature studies prior to 2021, the research finds that innovations such as the "SILAKAS" (Sistem Layanan Kependudukan Sleman) and "PANDAWA" (Pelayanan Administrasi Kependudukan via WhatsApp) applications have improved service accessibility, efficiency, and transparency. Despite some technical and infrastructural constraints, the results indicate significant strides toward bureaucratic reform and digital-based service excellence. The study contributes to the discourse on local public administration reforms and the role of digitalization in regional governance.
Policy Collaboration at the Local Level: A Case Study of Urban Waste Management in Rawalumbu District, Bekasi Destrilia, Intan; Perdanaputra, Decky; Fahmi, Ade
JURNAL SOSIAL DAN HUMANIS SAINS Vol 7, No 2 (2022): Desember JURNAL SOSIAL DAN HUMANIS SAINS DESEMBER 2022
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jshs.v7i2.4303

Abstract

This study examines the dynamics of policy collaboration in urban waste management in Rawalumbu District, Bekasi City. As urban populations grow and waste generation increases, local governments must partner with community organizations, private actors, and informal sectors to address public service challenges. Using a qualitative case study approach, this research analyzes how collaboration is initiated, managed, and sustained between stakeholders in implementing a community-based waste management program. The findings reveal key enabling and constraining factors in local policy collaboration, such as trust, resource-sharing, and leadership. Recommendations are offered to enhance multi-actor governance at the sub-city level.
Bureaucratic Innovation in the Smart City Era: An Analysis of the Implementation of the Electronic Based Government System (SPBE) Fahmi, Ade; Perdanaputra, Decky; Komaria, Siti
JURNAL SOSIAL DAN HUMANIS SAINS Vol 6, No 2 (2021): Desember JURNAL SOSIAL DAN HUMANIS SAINS DESEMBER 2021
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jshs.v6i2.4300

Abstract

This study explores the implementation of the Electronic-Based Government System (SPBE) as a form of bureaucratic innovation in the context of smart city development in Indonesia. Using a qualitative descriptive method, the research was conducted in three local governments selected based on their engagement with SPBE initiatives and urban governance programs. Data were collected through in-depth interviews, document analysis, and direct observation to examine how SPBE is institutionalized, integrated, and experienced at the local level. The findings reveal considerable variation in implementation success, influenced by leadership commitment, digital infrastructure, human resource capabilities, and inter-agency coordination. While some regions have demonstrated effective innovation in aligning SPBE with smart governance goals, others face persistent challenges such as bureaucratic inertia, lack of digital literacy, and fragmented systems. This study concludes that bureaucratic innovation through SPBE requires not only technological advancement but also cultural, organizational, and regulatory transformation. The research contributes to the discourse on digital government by highlighting the importance of local context, institutional readiness, and strategic leadership in realizing effective smart city governance.
Co-Authors Destrilia, Intan Eva Susanti Hutauruk, Rosinta Paulina Juantara, Bendi Maulana, Dimas Gilang Perdanaputra, Decky Sa’adih, Sa’adih Siti Komaria