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All Journal Jurnal Ners Journal of Artificial Intelligence and Digital Business
Takwa, Muhammad
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Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Health Professions Medicine & Pharmacology Nursing

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Utilization of E-Business to Enhance Efficiency and Innovation in the Micro, Small, and Medium Enterprises (MSMEs) Sector Takwa, Muhammad; Kasyati, Kasyati; Supriadi, Drajat; Prabowo, Hanif Agung; Redjeki, Finny
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 1 (2025): Februari - April
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i1.411

Abstract

The advancement of e-business has significantly transformed the operational landscape for Micro, Small, and Medium Enterprises (MSMEs). This literature review aims to explore how the utilization of e-business technologies contributes to enhancing efficiency and fostering innovation within the MSME sector. By analyzing scholarly articles and industry reports published between 2015 and 2024, this review identifies the key drivers, challenges, and impacts of e-business adoption. Findings suggest that e-business adoption improves process efficiency, reduces operational costs, facilitates market expansion, and drives innovative business models. However, barriers such as limited digital literacy, inadequate infrastructure, and cybersecurity threats persist. This review concludes with strategic recommendations for MSMEs and policymakers to support digital transformation.
Analisis Aktivitas Value Added dan Non Value Added Menggunakan Value Stream Mapping di Apotek Rawat Jalan Niartiningsih, Andi; Paradilla, Mene; Nurfitriani, Nurfitriani; Nur, Nurul Hidayah; Takwa, Muhammad
Jurnal Ners Vol. 9 No. 4 (2025): OKTOBER 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i4.47602

Abstract

Value stream mapping is a tool in lean management used to identify activities that provide added value to customers and activities that do not provide added value (non value added) that can cause waste. The purpose of this study was to analyze value added and non value added activities using value stream mapping in the outpatient pharmacy of Haji Regional Hospital, Labuang Baji Regional Hospital and Makassar City Regional Hospital. This type of research is quantitative research using a sequential explanatory approach. The sample in this study used 110 prescription samples at the pharmacy. Data analysis in this study used univariate tests. The results showed that based on value stream mapping, the value added (VA) guarantee for finished drug prescriptions was 14.06 minutes (24.58%) and non value added (NVA) was 43.13 minutes (75.42%). Cash-based drug prescriptions VA 32.45 minutes (59.10%) and NVA 22.45 minutes (40.90%). Mixed drug prescriptions guaranteed VA 40.59 minutes (57.87%) and NVA 29.54 minutes (42.13%). The drug prescription became a cash mixture of VA 37.9 minutes (24.98%) and NVA 113.8 minutes (75.02%). The calculation of the ratio of value added to non-value added exceeded 30%, meaning it is not a lean enterprise. It is recommended that hospital management reduce waiting time, optimize drug stock, and train human resources to speed up the service process.
Patient Experience Terhadap Kepuasan Pasien Pengguna Mobile JKN RSUD Majene Sulawesi Barat Nurfitriani, Nurfitriani; Nur, Nurul Hidayah; Niartiningsih, Andi; Paradilla, Mene; Takwa, Muhammad
Jurnal Ners Vol. 9 No. 4 (2025): OKTOBER 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i4.49208

Abstract

Eksplorasi “a new model of care” dalam penyelenggaraan pelayanan rumah sakit saat ini untuk meningkatan kualitas dan mutu pelayanan sangatlah penting dan dibutuhkan. Salah satunya dengan pengembangan kualitas yang berfokus pada pasien yaitu patient experience karena memberikan kesempatan kepada penyedia pelayanan untuk meningkatkan strategi pembuatan keputusan, dan untuk memenuhi harapan pasien. Mobile JKN, sebagai aplikasi layanan kesehatan yang digunakan oleh jutaan peserta, sering kali mendapat keluhan terkait keterlambatan sistem dalam memproses permintaan pengguna. Hal ini berdampak langsung pada kepuasan, terutama ketika pengguna memerlukan layanan cepat dalam situasi darurat atau mendesak.Tujuan dari penelitian ini adalah menganalisis hubungan patient experience terhadap kepuasan pasien pengguna Mobile JKN di RSUD Majene Sulawesi Barat. Metode yang digunakan adalah metode kuantitatif dengan pendekatan cross sectional study, dengan sampel sebanyak 150 responden. Hasil penelitian menujukkan terdapah hubungan yang signifikan antara patient experience terhadap kepuasan pengguna mobile JKN di RSUD Majene Sulawesi Barat. Keberhasilan penggunaan aplikasi Mobile JKN dalam meningkatkan kepuasan pengguna akan memperkuat citra rumah sakit dan mempercepat pencapaian universal health coverage secara digital. Oleh karena itu, peningkatan kualitas layanan digital bukan sekadar perbaikan teknis, tetapi juga bagian dari kebijakan strategis jangka panjang dalam pelayanan publik yang berkeadilan.
Co-Authors Andi Niartiningsih Kasyati, Kasyati Mene Paradilla Nur, Nurul Hidayah Nurfitriani Nurfitriani, Nurfitriani Prabowo, Hanif Agung Redjeki, Finny Supriadi, Drajat