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All Journal JURNAL ILMIAH PENELITIAN MAHASISWA
Abdul Muhit
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Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Library & Information Science Medicine & Pharmacology

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Penerapan Strategi Manajemen SDM terhadap Mutu Pelayanan di Politeknik Piksi Input Serang Yanto Heryanto; Abdul Muhit; Dian Evariana; Abdi Ramdan
JURNAL ILMIAH PENELITIAN MAHASISWA Vol 1 No 2 (2023): Agustus
Publisher : Kampus Akademik Publiser

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jipm.v1i2.1223

Abstract

This study aims to analyze the implementation of human resource management (HRM) strategies in improving service quality at Politeknik Piksi Input Serang. In the context of vocational higher education institutions, excellent service is a key indicator of institutional performance, particularly in client-facing services such as academic publishing. This research employs a descriptive qualitative approach with data collected through in-depth interviews, observation, and documentation. The findings indicate that HRM strategies are implemented through a combination of on-the-job training (such as job rotation, internal coaching, mentoring, and seminars) and off-the-job training (including case studies, external training, and formal education advancement). These strategies significantly contribute to enhancing employees’ competencies, professionalism, and service delivery. Furthermore, the study reveals that structured and continuous HR development programs improve client satisfaction, reduce complaints, and strengthen the institution's public image as a responsive and competent vocational institution. Therefore, effective HRM strategies serve as a vital foundation for building service excellence in higher education institutions.
Co-Authors Abdi Ramdan Dian Evariana Yanto Heryanto