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All Journal Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset JURNAL ILMIAH PENELITIAN MAHASISWA Jurnal Ilmiah Nusantara
Dian Evariana
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Library & Information Science Medicine & Pharmacology Social Sciences

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Strategi Manajemen Sumber Daya Manusia (SDM) untuk Memberikan Pelayanan Prima pada Politeknik Piksi Input Serang Siti Sofiyah; Yeti Asmawati; Yanto Heryanto; Dian Evariana
Lokawati : Jurnal Penelitian Manajemen dan Inovasi Riset Vol. 2 No. 3 (2024): Mei : Jurnal Penelitian Manajemen dan Inovasi Riset
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/lokawati.v2i3.865

Abstract

Human resource development is a process of how management gains experience, skills and attitudes to achieve success as leaders in the organization, so that development activities are aimed at helping employees/employees to be able to handle their responsibilities in the future. Bearing this in mind, training and human resource development programs are needed which are carried out periodically and continuously, in order to provide satisfactory (prime) service. Thus, companies/institutions need to have good operational implementation instructions, as well as educated officers who can implement these operational systems and procedures appropriately. Apart from development, training activities are also very influential on human resources because with this training human resources will be encouraged to be able to provide excellent service for candidates or those interested in buying or using their services. And it is no less important to provide training to customer service on how to serve in a very friendly, polite, knowledgeable manner so that clients/interested people can feel comfortable when communicating or making transactions.
Penerapan Strategi Manajemen SDM terhadap Mutu Pelayanan di Politeknik Piksi Input Serang Yanto Heryanto; Abdul Muhit; Dian Evariana; Abdi Ramdan
JURNAL ILMIAH PENELITIAN MAHASISWA Vol 1 No 2 (2023): Agustus
Publisher : Kampus Akademik Publiser

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jipm.v1i2.1223

Abstract

This study aims to analyze the implementation of human resource management (HRM) strategies in improving service quality at Politeknik Piksi Input Serang. In the context of vocational higher education institutions, excellent service is a key indicator of institutional performance, particularly in client-facing services such as academic publishing. This research employs a descriptive qualitative approach with data collected through in-depth interviews, observation, and documentation. The findings indicate that HRM strategies are implemented through a combination of on-the-job training (such as job rotation, internal coaching, mentoring, and seminars) and off-the-job training (including case studies, external training, and formal education advancement). These strategies significantly contribute to enhancing employees’ competencies, professionalism, and service delivery. Furthermore, the study reveals that structured and continuous HR development programs improve client satisfaction, reduce complaints, and strengthen the institution's public image as a responsive and competent vocational institution. Therefore, effective HRM strategies serve as a vital foundation for building service excellence in higher education institutions.
Pengaruh Kebijakan Ketenagakerjaan Daerah terhadap Produktivitas dan Penyerapan Tenaga Kerja di Provinsi Banten Muhit, Abdul; Dian Evariana; Siti Sofiyah
JURNAL ILMIAH NUSANTARA Vol. 2 No. 2 (2025): Jurnal Ilmiah Nusantara
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jinu.v2i2.6319

Abstract

This research aims to analyze the effect of regional employment policies on labor productivity and employment absorption in Banten Province. A quantitative approach was employed using an explanatory research method through surveys of active workers in the industrial, trade, and service sectors. Primary data were collected using questionnaires, while secondary data were obtained from the Central Statistics Agency (BPS) and official local government documents. Data analysis was conducted using Structural Equation Modeling based on Partial Least Squares (PLS). The findings reveal that employment policies have a positive and significant effect on both labor productivity and employment absorption. Labor productivity also positively influences employment absorption. Job training programs are identified as the most effective policy indicator, while job placement services require improvement, particularly through the utilization of digital technology. The study recommends strengthening cross-sector coordination, optimizing digital job market platforms, and integrating employment policies with regional investment strategies to create a productive, inclusive, and competitive labor market.
Co-Authors Abdi Ramdan Abdul Mannan, Siti Sofiyah Abdul Muhit Muhit, Abdul Yanto Heryanto Yeti Asmawati