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All Journal JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Jurnal Ilmu Manajemen Profitability Jurnal Pengabdian kepada Masyarakat Nusantara
Agustina, Esther
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Penerapan Key Performance Indicators dalam Meningkatkan Kinerja Karyawan Agustina, Esther; Nelson, Alden
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 6 No. 1 (2025): Jurnal Pengabdian kepada Masyarakat Nusantara Edisi Januari - Maret
Publisher : Lembaga Dongan Dosen

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Abstract

Penelitian ini bertujuan untuk menguji bagaimana penerapan Key Performance Indicators (KPI) dapat meningkatkan kinerja karyawan di UMKM Nelayan Ikan Bakar & Asam Pedas Nagoya. Restoran ini menghadapai tantangan dalam menjaga konsistensi kualitas layanan dan produktivitas, yang secara langsung berdampak pada kepuasan pelanggan. Untuk mengatasi masalah ini, penilitian ini mengembangkan KPI yang berfokus pada kehadiran, kecepatan layanan, kebersihan, kerja sama tim, dan kepuasan pelanggan. Data dikumpulkan dengan menggunakan metodologi berbasis observasi dan wawancara. Temuan menunjukkan bahwa KPI tidak hanya berfungsi sebagai alat pengukuran kinerja yang efektif tetapi juga bertindak sebagai pendorong motivasi bagi karyawan. Melalui pelatihan yang tepat dan selaras dengan penerapan KPI, karyawan mendapatkan pemahaman yang lebih jelas mengenai peran dan tanggung jawab mereka, sehingga menumbuhkan lingkungan kerja yang lebih positif dan produktif. Studi menyoroti bahwa penerapan KPI secara strategis dapat secara signifikan meningkatkan efisiensi operasional, kepuasan pelanggan, dan keterlibatan karyawan secara keseluruhan. Pemanfaatan KPI yang tepat menawarkan manfaat besar bagi UMKM dalam meningkatkan produktivitas dan kondisi tempat kerja, yang pada akhirnya berkontribusi pada pertumbuhan bisnis yang berkelanjutan
Factors Influencing Organizational Resilience: Mediating Roles of Adaptive Culture and Learning: Faktor-Faktor yang Mempengaruhi Ketahanan Organisasi: Peran Perantara Budaya Adaptif dan Pembelajaran Agustina, Esther; Nelson, Alden; Setyawan, Agustinus
JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Vol. 11 No. 2 (2025): September: JBMP Vol.11 No. 2 2025
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jbmp.v11i2.2153

Abstract

Digital Business Transformation is a crucial adaptation for organizations to remain competitive in the digital age. It involves leveraging digital tools and technologies to alter operations, customer interactions, and value delivery. This analysis aims to investigate the impact of digital business on organizational resilience, exploring the interplay between digital transformation, adaptive culture, frugal innovation, organizational learning, and organizational resilience. In order to investigate casual linkages, this study takes a quantitative method and gathers data using questionnaires, with a sample size of 295 respondents in a range of jobs within contracting organizations, the study focusses on contractors in Indonesia. This analysis result showing that the digital business transformation can enhance the organizational resilience by improving creativity, efficiency and the agility. Beside this, digital transformation also can boost all the job productivity with the frugal innovation which this can helping organization for adapting from sudden shocks of market volatility.  With the digital business transformation, a company can have the adaptive culture for the organizational resilience on the responding for internal and external changes where the company will have better anticipate further changes. Furthermore, digital transformation can facilitate cost-effective solutions and strategic planning for dealing with challenges for a company.
Business Level Strategy Analysis in Burger King Company Ardiansyah, Teo Laiy Soon Irpan; Salwa, Helen; Novita, Vitty; Riesquita, Eriva; Agustina, Esther
Jurnal Ilmu Manajemen Profitability Vol. 8 No. 1 (2024): FEBRUARI 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/profitability.v8i1.14007

Abstract

Burger King, from the name alone, you know that this company is engaged in the culinary field, which is the point of its name, namely burgers, which is definitely the main menu of the name. Currently, there are many companies or individuals selling this food, one of which is Burger King. Burger King was first established in Miami, Florida, America. Currently, Burger King has almost 19,247 branches worldwide and already has 31 branches in all cities in Indonesia. Burger King has a variety of very interesting menu variants, not only burgers but also fried chicken, potatoes, and various other menus that are no less delicious than their burgers. Burger King also makes a packaged menu which contains potatoes and drinks too, but we as consumers can also buy certain foods that we want. Burger King also often makes special menus that are issued only at certain moments or collaborates with other food brands to make it more attractive to consumers. In Indonesia, Burger King has also included its company in online applications such as gofood, grab, and others. Burger King connoisseurs are not only adults but all people, from children to the elderly, even like this food. Therefore, our goal in choosing Burger King as the company we studied was to see how influential the Business level strategy is in meeting customer needs and also increasing sales which has its own charm compared to other competing companies.
Co-Authors Ardiansyah, Teo Laiy Soon Irpan Nelson, Alden Novita, Vitty Riesquita, Eriva Salwa, Helen Setyawan, Agustinus