Article Per Year (5 Year)
p-Index From 2020 - 2025
0.61
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This Author published in this journals
All Journal International Journal of Health, Economics, and Social Sciences (IJHESS) Jurnal Praba: Jurnal Rumpun Kesehatan Umum
Assyifa Deswita Mrp
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Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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The Influence of Health Service Quality Dimensions on BPJS Patient Satisfaction in Hospitals Assyifa Deswita Mrp; Dewi Agustina; Nadia Amanda Azwa; Dwi Fanny Amanda Natasya; Dwiyana Mawarni; Sayyidati Zahira
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 7 No. 3: July 2025
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v7i3.7366

Abstract

Patient satisfaction is a key metric for evaluating healthcare quality and is particularly important for BPJS patients in hospitals. This study aims to investigate how various aspects of healthcare quality affect BPJS patient satisfaction by utilizing a literature review methodology. This study reviews previous research published in journals through the google scholar database within a certain year, which are relevant to the topic of service quality dimensions (such as tangibles, reliability, responsiveness, assurance, and empathy) and patient satisfaction. The review results show that all dimensions of service quality have a significant contribution to patient satisfaction levels, with assurance and responsiveness often being the most dominant factors. These findings emphasize the importance of improving service quality in all aspects to support BPJS patient satisfaction in hospitals. This literature review aims to serve as a resource for policy makers and hospital administrators in formulating strategies to improve service quality.
Analysis of Health Management Strategies in Improving Hospital Service Quality: Literature Review Nadia Amanda Azwa; Assyifa Deswita Mrp; Eva Sahriani Sikumbang; Nadhilah Hasibuan; Ade Ilham Kesuma; Sayyidati Zahira; Sri Rahayu; Nur Hasanah; Wasiyem
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 7 No. 3: July 2025
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v7i3.7697

Abstract

Hospital services today face increasing public demands for fast, safe, and high-quality care. To meet these challenges, an appropriate, integrated, and sustainable health management strategy is required. This study aims to analyze effective health management strategies for improving the quality of hospital services through a systematic literature review. The method used is a Systematic Literature Review (SLR), examining 15 Indonesian-language scholarly articles from Google Scholar published between 2020 and 2025. From the selection process, 8 articles met the inclusion criteria and were further analyzed based on managerial strategies and their impact on service quality. The findings show that strategies such as thorough planning, strengthening human resources, implementation of Hospital Management Information Systems (HMIS), and quality evaluation methods such as Total Quality Management (TQM), Kaizen (5R), and FMEA play a significant role in improving service quality. The application of international standards such as ISO 9001:2015, enhanced communication, and regular evaluations using quality indicators and the Balanced Scorecard also contribute substantially. In conclusion, a combination of integrated management strategies focused on continuous improvement has proven effective in creating optimal, efficient, and competitive hospital service quality.
Evaluasi Program Penanggulangan Stunting Pada Balita Dewi Agustina; Suci Maghfirah; Rosida Sapriani Harahap; Nadia Amanda Azwa; Assyifa Deswita Mrp; Dwi Fanny Amanda; Faiqah Adnin Purba; Fadhlan Al Hafiz Mrp; Muhammad Raihan Pratama; Lilis Karlina Boangmanalu; Dinda Agus Tantri; Hairum Nafsiah Purba
Jurnal Praba : Jurnal Rumpun Kesehatan Umum Vol. 2 No. 2 (2024): Juni : Jurnal Praba : Jurnal Rumpun Kesehatan Umum
Publisher : STIKES Columbia Asia Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62027/praba.v2i2.80

Abstract

The problem of stunting among toddlers in Indonesia is still the focus of the public health agenda. Evaluation of stunting prevention programs is needed to identify program barriers and ensure their effectiveness in overcoming the problem of stunting in toddlers. To evaluate stunting prevention programs for toddlers in Indonesia and to provide recommendations and solutions in overcoming the problem of stunting in toddlers through a comprehensive approach involving various aspects of health and nutrition. The research method is a Systematic Literature Review, with data sources received from journals and research results published on Google Scholar, with journal criteria that match the research topic, using Indonesian and English, published in the last 5 years (2019-2023). The stunting prevention program for toddlers in Indonesia has been carried out with various activities such as monitoring toddlers, providing PMT, health education, nutritional counseling, and providing vitamins and minerals. Even though the program has been implemented, there are still obstacles such as delays in disbursement of BOK funds and lack of program effectiveness. Evaluation of this program is important to ensure the effectiveness and sustainability of the program in dealing with stunting in toddlers. It is important to carry out stunting prevention programs for toddlers in Indonesia to ensure the effectiveness and sustainability of the program in dealing with stunting problems. Solutions to overcome stunting require a comprehensive approach that includes access to nutritious food, nutrition education, access to health services, and improved sanitation.
Co-Authors Ade Ilham Kesuma Dewi Agustina Dinda Agus Tantri Dwi Fanny Amanda Dwi Fanny Amanda Natasya Dwiyana Mawarni Eva Sahriani Sikumbang Fadhlan Al Hafiz Mrp Faiqah Adnin Purba Hairum Nafsiah Purba Lilis Karlina Boangmanalu Muhammad Raihan Pratama Nadhilah hasibuan Nadia Amanda Azwa NUR HASANAH Rosida Sapriani Harahap Sayyidati Zahira SRI RAHAYU Suci Maghfirah Wasiyem, Wasiyem