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All Journal Neo Journal of economy and social humanities Journal of Artificial Intelligence and Digital Business
Yancik, Yupiter
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Humanities Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Social Sciences

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Pengaruh Lingkungan Kerja dan Beban Kerja Terhadap Kepuasan Pegawai Pada Badan Pusat Statistik Kota Depok Ananda, Reka; Ridho, Ali; Yancik, Yupiter
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.2084

Abstract

Penelitian in bertujuan untuk menganalisis pengaruh lingkungan kerja dan beban kerja terhadap kepuasan kerja pegawai di Badan Pusat Statistik (BPS) Kota Depok. Latar belakang penelitian ini didasari oleh tingginya beban kerja dan kondisi lingkungan kerja yang belum optimal, yang berpotensi menurunkan kepuasan dan kinerja pegawai. Dengan menggunakan pendekatan kuantitatif melalui survei terhadap 39 pegawai aktif, data dianalisis menggunakan regresi linear berganda. Hasil penelitian menunjukkan bahwa lingkungan kerja berpengaruh positif dan signifikan terhadap kepuasan kerja, sedangkan beban kerja berpengaruh negatif signifikan. Secara simultan, keduanya berpengaruh signifikan terhadap kepuasan kerja pegawai. Implikasi dari temuan ini adalah pentingnya peningkatan kondisi lingkungan kerja dan penyesuaian beban kerja agar lebih seimbang. BPS Kota Depok disarankan untuk memperbaiki fasilitas kerja, mengatur distribusi tugas secara adil, serta menciptakan hubungan kerja yang harmonis guna mendukung kepuasan dan produktivitas pegawai secara berkelanjutan.
The Effect of Compensation and Workload on Turnover Intention at PT Musindo Laksana Guna Tobing, Priska; Yancik, Yupiter; Rachmawati, Dwi
Neo Journal of economy and social humanities Vol 4 No 3 (2025): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v4i3.325

Abstract

This study aims to determine impact of compensation and workload on turnover intention among employees of PT Musindo Laksana Guna.  A quantitative methodology was applied in this study, employing questionnaires to collect information from 30 actively working employees using saturated sampling techniques. Statistical analyses, such as t-tests, f-tests, and R². Data analysis was performed using multiple linear regression using SPSS version 27. The results showed that H1: “Compensation partially negatively affects turnover intention at PT Musindo Laksana Guna”; H2: “Workload partially positively affects turnover intention at PT Musindo Laksana Guna”; and H3: “Compensation and workload simultaneously affect turnover intention at PT Musindo Laksana Guna”. With an Adjusted R² value of 0.603, the model explains 60.3% of the changes in turnover intention through compensation and workload, leaving 39.7% influenced by factors outside the present analysis.
The Influence of E-Service Quality on Repurchase Intention Through Customer Satisfaction Among Tokopedia Users in Depok City Natrilia, Dea; Rachmawati, Dwi; Yancik, Yupiter
Neo Journal of economy and social humanities Vol 4 No 3 (2025): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v4i3.337

Abstract

This study aims to analyze the influence of e-service quality on repurchase intention through customer satisfaction among Tokopedia users in Depok City. In today’s highly competitive digital era, the quality of electronic services has become one of the key factors influencing consumers’ intention to make repeat purchases in online shopping platforms. This research applies a causal associative research design with a quantitative approach. Data were collected through an online questionnaire using Google Forms, distributed to 100 Tokopedia users residing in Depok. The data were analyzed using the Partial Least Squares – Structural Equation Modeling (PLS-SEM) technique with the SmartPLS 4.0 software. The results show that e-service quality has a significant influence on both customer satisfaction and repurchase intention. Moreover, customer satisfaction also significantly affects repurchase intention and is proven to partially mediate the relationship between e-service quality and repurchase intention. A Variance Accounted For (VAF) value of 77.4% indicates that customer satisfaction is a strong mediator in strengthening the effect of electronic service quality on consumer repurchase intention. This study highlights the importance of improving overall electronic service quality to enhance customer satisfaction and consequently encourage repeat purchases.
Pengaruh Service Quality Terhadap Kepuasan Pelanggan Melalui Brand Image Savero Hotel Depok Ling, Liu Lai; Sudari, Suci Ayu; Yancik, Yupiter
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.1555

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh service quality terhadap kepuasan pelanggan melalui brand image sebagai variabel mediasi pada pelanggan Savero Hotel Depok. Metode penelitian yang digunakan adalah kuantitatif dengan teknik analisis Partial Least Square - Structural Equation Modeling (PLS-SEM). Populasi dalam penelitian ini adalah pelanggan Savero Hotel Depok yang telah menginap dan menggunakan layanan kamar. Data dikumpulkan dari 100 responden melalui kuesioner dengan teknik insidental sampling. Analisis data dilakukan menggunakan perangkat lunak SmartPLS 4.0, tahapan analisis meliputi outer model dan inner model. Hasil penelitian menunjukkan bahwa: (1) service quality memiliki pengaruh signifikan terhadap brand image, (2) brand image memiliki pengaruh signifikan terhadap kepuasan pelanggan, dan (3) service quality memiliki pengaruh signifikan terhadap kepuasan pelanggan melalui brand image sebagai variabel mediasi.  
Co-Authors Ali Ridho Ananda, Reka Dwi Rachmawati Ling, Liu Lai Natrilia, Dea Sudari, Suci Ayu Tobing, Priska