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All Journal Jurnal Terapan Pemerintahan Minangkabau Knowbase : International Journal of Knowledge in Database
Dytihana, Zahra Aqilah
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Humanities Computer Science & IT Environmental Science Social Sciences

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PENERAPAN TEORI DIFUSI INOVASI PADA PEMBARUAN WEBSITE KECAMATAN TANJUNG RAYA UNTUK MEMBANGUN PLATFORM SMART DAN PARTISIPATIF Dytihana, Zahra Aqilah; Sembiring, Yetty; Ilham, Rozali; Dewi Marta, Fitri Yul
JURNAL TERAPAN PEMERINTAHAN MINANGKABAU Vol 5 No 1 (2025): Januari - Juni 2025
Publisher : Institut Pemerintahan Dalam Negeri (IPDN) Kampus Sumatera Barat

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Abstract

This research explores the application of Everett Rogers' Diffusion of Innovations Theory in updating the Tanjung Raya Sub-district website to build an excellent and participatory platform. A website that is not updated generates various problems, such as inaccurate information, low community participation, and compromised service efficiency. Through analyzing the current state of the website and implementing excellent features such as e-services, community forums, real-time updates, and social media integration, this research signifies that updating the website can improve the quality of public services and community engagement. A cost-benefit analysis with a ratio of 3.89 shows that every Rp1 invested yields an economic benefit of Rp3.89, confirming the effectiveness of this investment. The results suggest that up-to-date and participatory government websites are essential in supporting government transparency and accountability. Further research is recommended to explore the long-term impact of website updates on public participation and efficiency of public services, as well as effective communication strategies to initiate digital innovations in government.
The Effectiveness of ASIAP Digital Innovation in the Management of SPPT PBB in Pekanbaru City: DAIGUSI Analysis of Innovation and User Satisfaction Rizqi, Ikra Novar; Dytihana, Zahra Aqilah
Knowbase : International Journal of Knowledge in Database Vol. 5 No. 1 (2025): June 2025
Publisher : Universitas Islam Negeri Sjech M. Djamil Djambek Bukittinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30983/knowbase.v5i1.9453

Abstract

Digital innovation in public services is increasingly becoming a primary need for efficient and responsive governance. One such innovation is ASIAP (Aplikasi Antar SPPT PBB), a digital system developed by the Pekanbaru City Regional Revenue Agency (Bapenda) to distribute Tax Payable Notification Letters (SPPT) online. However, as a silent innovation, ASIAP is not widely known, despite its significant contribution to regional tax management. This study aims to assess user satisfaction with the ASIAP application and analyze the accompanying innovation diffusion process. The study used a mixed-method approach with quantitative and qualitative methods. Data collection was conducted by distributing questionnaires to ten ASIAP user employees, based on five dimensions in the End-User Computing Satisfaction (EUCS) model: content, accuracy, format, ease of use, and timeliness. In-depth interviews were also conducted with several Bapenda employees to explore the innovation adoption process based on Rogers' innovation diffusion theory. The results showed that users found the ASIAP application quite satisfactory, particularly in terms of information accuracy and ease of use. However, aspects of information up-to-dateness and visual presentation still require improvement. The ASIAP diffusion process is considered to have progressed gradually through five stages of innovation adoption, supported by the role of internal change agents and informal communication between employees. In conclusion, ASIAP is a potential digital innovation for strengthening information technology-based public services at the regional level, but it still requires further development to achieve broader and more equitable benefits.
Co-Authors Dewi Marta, Fitri Yul RIZQI, IKRA NOVAR Rozali Ilham Sembiring, Yetty