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All Journal JURNAL PENDIDIKAN TAMBUSAI Kajian Bisnis STIE Widya Wiwaha Revitalisasi : Jurnal Ilmu Manajemen
Rizqiyani, Septika
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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QUALITY AND TIMELINESS OF EXPORT DOCUMENT PROCESSING: ANALYSIS OF THE IMPACT ON JOB PERFORMANCE OF FREIGHT FORWARDING EMPLOYEES Rustina, Evada; Vemberi, Yohanes; Munarsih, Eni; Khoirul Sodikin, Rohma; Rizqiyani, Septika
Kajian Bisnis Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Vol 33 No 2 (2025): JURNAL KAJIAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jkb.v33i2.1210

Abstract

The issue of accuracy in completing work by employees often receives less attention, even though the Company has improved its work services so as to achieve user and employee satisfaction. This study focuses on the impact of export service quality, and punctuality on employee Job Performance of X Freight Forwarding Company. This research approach used a Quantitative method. Flowcharts was used to illustrate the export service process carried out by freight forwarding employees. Quantitative methods were used to test hypotheses using Smart PLS 4.1.1.2 software. The selection of sample criteria was based on purposive sampling, with an equal number of employees, namely 23 men and 23 women in the export service department. Meanwhile, primary data was collected from 46 employees through accidental sampling using a 1-5 Likert scale questionnaire. The observation found that the export service work of freight forwarding X involves coordination between the exporter, freight forwarding, and shipping. The process starts from booking ship space and submitting documents such as Shipping Instructions to issuing Delivery Order and completing export documents such as Notice of Export of Goods (PEB), and Master Bill of Lading (MBL), which has the potential to cause Job Performance or dissatisfaction. Freight forwarding functions as an intermediary. The findings of the quantitative analysis show that timeliness in completing work has a positive and significant effect on Job Performance, while the Job Quality of freight forwarding employees does not affect Job Performance. Path coefficients Moderated Mediation Analysis (MGA) results found statistically significant differences in the effect of Timeliness on Job Performance between Male and Female groups.
Peran Sumber Daya Manusia (SDM) dalam Upaya Meningkatkan Pelayanan Keagenan Kapal di PT. Modaindo Agency Rizqiyani, Septika; Rustina, Evada; Hidayati, Nanik; Moiyo, Lidyawati
Jurnal Pendidikan Tambusai Vol. 8 No. 3 (2024)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

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Abstract

Peran Sumber Daya Manusia (SDM) dalam upaya meningkatkan pelayanan keagenan kapal di PT. Modaindo Agency menggunakan metode kualitatif deskriptif yaitu dengan menjelaskan berbagai macam peran Sumber Daya Manusia (SDM) dalam menjalankan tugas dan tanggung jawab dalam menangani kapal. SDM harus memiliki keterampilan khusus serta strategi yang baik agar kapal yang di tangani dapat berjalan secara efisien dan efektif. Perusahaan dapat melakukan beberapa strategi untuk meningkatkan pelayanan keagenanan kapal seperti, perusahaan melakukan pelatihan kepada setiap karyawan sesuai dengan bidang dan kebutuhannya masing-masing. Dengan adanya pelatihan tersebut dapat meningkatkan skill dan potensi para karyawan pada saat menangani kapal yang masuk dan akan melaksanakan kegiatan loading. Selain membahas peran dan strategi, penulis juga akan membahas terkait dengan hambatan yang sering terjadi di PT. Modaindo Agency, mulai dari kurangnya SDM yang tersedia hingga gangguan system pada saat mengajukan berbagai persyaratan kedatangan kapal.
Kajian Strategi Manajemen Pemasaran Gula Kelapa Kristal Organik di Koperasi Wanita Srikandi Purworejo, Jawa Tengah dengan Menggunakan SWOT Analisis Susanto, Hanggoro; Rizqiyani, Septika
REVITALISASI : Jurnal Ilmu Manajemen Vol 14 No 2 (2025): REVITALISASI : Jurnal Ilmu Manajemen
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/revitalisasi.v14i2.7623

Abstract

Koperasi Wanita Srikandi is an agribusiness cooperative engaged in coconut commodities, particularly coconut crystal sugar, which has strong market potential due to its health benefits. With increasing competition in domestic and international markets, the cooperative must develop effective marketing strategies to secure a profitable position. This study aims to identify internal and external factors affecting the marketing of coconut crystal sugar, formulate alternative strategies, and determine strategic priorities. A descriptive method was used, involving 14 key informants selected through purposive sampling—individuals knowledgeable about the cooperative’s marketing. Data were collected through interviews conducted from March to June 2024 and analyzed using the IFE, EFE, IE, SWOT matrices, and QSPM. The results show that the main strengths are certifications such as Fair For Life (FFL) and Regenerative Organic Certified (ROC), along with strict product quality control. The primary internal weakness is the lack of employment continuity among factory workers. Externally, the abundance of farmers presents an opportunity, while the main threat is the difficulty of regenerating penderes (sap tappers). Based on QSPM analysis, the top-priority strategy is market expansion to strengthen competitiveness and sustainability.
Co-Authors Eni Munarsih Khoirul Sodikin, Rohma Moiyo, Lidyawati Nanik Hidayati Rustina, Evada Susanto, Hanggoro Vemberi, Yohanes