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Certificate of Origin Management in Supporting the Export Process: A Qualitative Descriptive Analysis on Marine Cargo Expeditions Sumarwanto; Rustina, Evada; Dermawan, Arief; Nakuloadi, Hening; Aribowo, Fajar; Setiawan, Alam
Ilomata International Journal of Management Vol. 5 No. 2 (2024): April 2024
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v5i2.1164

The complexity of managing export documentation and the lack of knowledge of regulations in the importing country cause non-fulfilment of requirements and cancellation of exports. This study aims to determine the stages and the mechanism for managing certificates of origin in the export process by freight forwarding or marine cargo expedition representing the exporter. The research used qualitative descriptive methods and approaches. Data was collected by observation and documentation at two marine cargo expedition companies in Semarang, Central Java, Indonesia. Data is analyzed and presented using a flowchart diagram. The results show that these companies manage COO documents through the eSKA website, with the completeness of filling in the basic information of exporters, consignees, route and transport, and supporting documents, including export declaration, packing list, invoice, goods, and cost structure. Overall, export documents are indispensable for international trade as they ensure goods' legal compliance and smooth flow across borders. The role of the freight forwarding company or marine cargo expedition in this process is to advise the exporter on the required paperwork, ensure compliance with relevant regulations, and communicate with the appropriate authorities to obtain the certificate. The positive implications of this research are that the administration of export documentation, particularly Certificates of Origin (COO) via the eSKA platform by marine cargo expeditions, enhances time efficiency for exporters and proves efficacious in ensuring the legal compliance of COO document handling. Moreover, COOs can yield favourable effects through preferential tariffs, thereby augmenting the competitiveness of exported goods.

Certificate of Origin Management in Supporting the Export Process: A Qualitative Descriptive Analysis on Marine Cargo Expeditions Sumarwanto; Rustina, Evada; Dermawan, Arief; Nakuloadi, Hening; Aribowo, Fajar; Setiawan, Alam
Ilomata International Journal of Management Vol. 5 No. 2 (2024): April 2024
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v5i2.1164

The complexity of managing export documentation and the lack of knowledge of regulations in the importing country cause non-fulfilment of requirements and cancellation of exports. This study aims to determine the stages and the mechanism for managing certificates of origin in the export process by freight forwarding or marine cargo expedition representing the exporter. The research used qualitative descriptive methods and approaches. Data was collected by observation and documentation at two marine cargo expedition companies in Semarang, Central Java, Indonesia. Data is analyzed and presented using a flowchart diagram. The results show that these companies manage COO documents through the eSKA website, with the completeness of filling in the basic information of exporters, consignees, route and transport, and supporting documents, including export declaration, packing list, invoice, goods, and cost structure. Overall, export documents are indispensable for international trade as they ensure goods' legal compliance and smooth flow across borders. The role of the freight forwarding company or marine cargo expedition in this process is to advise the exporter on the required paperwork, ensure compliance with relevant regulations, and communicate with the appropriate authorities to obtain the certificate. The positive implications of this research are that the administration of export documentation, particularly Certificates of Origin (COO) via the eSKA platform by marine cargo expeditions, enhances time efficiency for exporters and proves efficacious in ensuring the legal compliance of COO document handling. Moreover, COOs can yield favourable effects through preferential tariffs, thereby augmenting the competitiveness of exported goods.

Studi Kuantitatif: Peran Media Pembelajaran Daring dalam Meningkatkan Kemampuan Bahasa Inggris Kaukubun, Rafdi; Rustina, Evada; Cahyaningrum, Tri
Jurnal Pendidikan Tambusai Vol. 9 No. 1 (2025)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jptam.v9i1.25660

Penggunaan multimedia daring untuk meningkatkan ketrampilan Bahasa Inggris semakin berkembang. Ketrampilan Bahasa Inggris dalam menunjang Pendidikan dan karir sangat penting bagi para cadet yang sedang menempuh Pendidikan Kemaritiman. Tujuan penelitian ini untuk mengetahui efektifitas peran media pembelajaran daring Film, Duolingo, dan saluran BBC Youtube dalam peningkatan English skills. Penelitian pada 40 cadet ini menggunakan pendekatan kuantitatif, dengan metode TOPSIS. Hasil penelitian menunjukkan bahwa Duolingo merupakan media pembelajaran daring paling efektif dalam meningkatkan ketrampilan Bahasa Inggris secara komprehensif, serta dapat memotivasi cadet karena memiliki pengalaman belajar menyenangkan. Selain itu aksesibilitas Duolingo mudah dan dapat dipersonalisasi pengguna masing-masing. Pihak Perguruan Tinggi dapat mengintegrasi media pembelajaran daring dengan program pembelajaran holistik guna memastikan cadet memiliki keterampilan bahasa seimbang dan siap menghadapi tantangan di dunia kerja kemaritiman.

QUALITY AND TIMELINESS OF EXPORT DOCUMENT PROCESSING: ANALYSIS OF THE IMPACT ON JOB PERFORMANCE OF FREIGHT FORWARDING EMPLOYEES Rustina, Evada; Vemberi, Yohanes; Munarsih, Eni; Khoirul Sodikin, Rohma; Rizqiyani, Septika
Kajian Bisnis Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Vol 33 No 2 (2025): JURNAL KAJIAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jkb.v33i2.1210

The issue of accuracy in completing work by employees often receives less attention, even though the Company has improved its work services so as to achieve user and employee satisfaction. This study focuses on the impact of export service quality, and punctuality on employee Job Performance of X Freight Forwarding Company. This research approach used a Quantitative method. Flowcharts was used to illustrate the export service process carried out by freight forwarding employees. Quantitative methods were used to test hypotheses using Smart PLS 4.1.1.2 software. The selection of sample criteria was based on purposive sampling, with an equal number of employees, namely 23 men and 23 women in the export service department. Meanwhile, primary data was collected from 46 employees through accidental sampling using a 1-5 Likert scale questionnaire. The observation found that the export service work of freight forwarding X involves coordination between the exporter, freight forwarding, and shipping. The process starts from booking ship space and submitting documents such as Shipping Instructions to issuing Delivery Order and completing export documents such as Notice of Export of Goods (PEB), and Master Bill of Lading (MBL), which has the potential to cause Job Performance or dissatisfaction. Freight forwarding functions as an intermediary. The findings of the quantitative analysis show that timeliness in completing work has a positive and significant effect on Job Performance, while the Job Quality of freight forwarding employees does not affect Job Performance. Path coefficients Moderated Mediation Analysis (MGA) results found statistically significant differences in the effect of Timeliness on Job Performance between Male and Female groups.

Peran Sumber Daya Manusia (SDM) dalam Upaya Meningkatkan Pelayanan Keagenan Kapal di PT. Modaindo Agency Rizqiyani, Septika; Rustina, Evada; Hidayati, Nanik; Moiyo, Lidyawati
Jurnal Pendidikan Tambusai Vol. 8 No. 3 (2024)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Peran Sumber Daya Manusia (SDM) dalam upaya meningkatkan pelayanan keagenan kapal di PT. Modaindo Agency menggunakan metode kualitatif deskriptif yaitu dengan menjelaskan berbagai macam peran Sumber Daya Manusia (SDM) dalam menjalankan tugas dan tanggung jawab dalam menangani kapal. SDM harus memiliki keterampilan khusus serta strategi yang baik agar kapal yang di tangani dapat berjalan secara efisien dan efektif. Perusahaan dapat melakukan beberapa strategi untuk meningkatkan pelayanan keagenanan kapal seperti, perusahaan melakukan pelatihan kepada setiap karyawan sesuai dengan bidang dan kebutuhannya masing-masing. Dengan adanya pelatihan tersebut dapat meningkatkan skill dan potensi para karyawan pada saat menangani kapal yang masuk dan akan melaksanakan kegiatan loading. Selain membahas peran dan strategi, penulis juga akan membahas terkait dengan hambatan yang sering terjadi di PT. Modaindo Agency, mulai dari kurangnya SDM yang tersedia hingga gangguan system pada saat mengajukan berbagai persyaratan kedatangan kapal.

Pelayanan Jasa Keagenan Pengurusan Endorsement Dokumen Kapal dalam Rangka Kelancaran Berlayar Suwandi, Suwandi; Rustina, Evada; Sumarwanto, Sumarwanto; Sri Sayekti Lestari; Rafdy Kaukabun Nufus
MAMEN: Jurnal Manajemen Vol. 2 No. 3 (2023): Juli 2023
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v2i3.2290

Agency services in handling ship document endorsements play an important role in ensuring that ships can operate properly and meet the requirements of applicable laws and regulations. Ship agents help manage this paperwork process efficiently, improving vessel smoothness and safety. The purpose of this study is to find out the procedures for clearance in and out services at shipping agents, know the process of handling ship document endorsements and also know the obstacles when handling ship documents that are no longer valid. This research was conducted at PT. Riandy Fiesta Ocean. This type of research is qualitative research with descriptive methods. Data collection techniques in this study use 4 data collection methods including: interviews, observations, documentation and literature studies. The result of this study is the procedure for clearence in and out services at shipping agents PT. Riandy Fiesta Samudera is required to be done appropriately and well, the ship document endorsement process requires good coordination and cooperation between agencies, port authorities, and other related agencies. Effective communication and timely exchange of information are essential to ensure the process runs smoothly. A deep understanding of regulations and requirements related to ship document endorsement is required by agency agencies. The process of handling ship document endorsements can be hampered if there is no quick response to requests or questions, or if there is a delay in completing documents.

THE INFLUENCE OF INTERPERSONAL COMMUNICATION AND WORK ETHIC ON EMPLOYEE PERFORMANCE WITH COMMITMENT AS A MODERATING VARIABLE Siregar, Barham; Rustina, Evada; Normansyah, Normansyah; Elizabeth, Roosganda; Indra Syahputra, Muhammad Halfi
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 1 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i1.11061

Employee performance is the most fundamental factor in improving company performance. There are a number of factors that can influence employee performance in a company, including good internal communication and a work ethic that continues to improve among employees. Therefore, this research aims to examine the influence of interpersonal communication and work ethic on employee performance. Different from previous research, this research adds the Commitment variable as a moderating variable. This research is quantitative research, namely research that serves as a stepping stone for previous research to find new variations in this research. This research uses secondary data which is distributed through questionnaires. The data used was analyzed using smart PLS 3.0. The research results show that the Interpersonal Communication and Work Ethic variables have a positive relationship and have a significant influence. In line with the researchers' assumptions, the Commitment variable can moderate the influence of Interpersonal Communication and Work Ethic on Employee Performance. Keywords : Interpersonal Communation, Work Etic, Commitment, Employee Peforamnce..

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