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ALUR PELAYANAN PENDAFTARAN RAWAT JALAN DI PUSKSEMAS SEI PANAS Nafisa, Frasya Amanda; Safitri, Nur Indah; Hasanah, Sinta Niswatun; Anisa, Desfa
Awal Bros Journal of Community Development Vol 6 No 2 (2025): Awal Bros Journal of Community Development
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/abjcd.v6i2.709

Abstract

Service activities begin with the patient registration process through the e-Queue machine and the Outpatient Registration Area (TPPRJ). The patient registration procedure in the outpatient department is divided into new and existing patients. A structured procedure can reduce potential delays in the registration process, thereby speeding up the service flow and increasing patient satisfaction. The outpatient registration process at the Sei Panas Community Health Center has been running according to established procedures, with the e-Queue system simplifying patient registration. However, observations at the Sei Panas Community Health Center indicate that some patients do not bring their identification, thus causing obstacles in the outpatient registration process. This will impact the ineffectiveness of outpatient registration services at the Sei Panas Community Health Center. Some of these obstacles include patients who do not bring their identification (KTP / KK / BPJS / KIA) when registering for treatment. Due to these obstacles, we conducted outreach to patients to bring their identification before coming to the health center. This will not hinder staff in carrying out the registration process.
Evaluation of the Utilization of Health Services at the Sekotong Community Health Center in a Review of the New Public Service (NPS) Theory Junardi, Niswatun; Safitri, Nur Indah; Hairunnisah, Safirah; Anggriani, Riri; Aprilia, Rasta; Adawyah, Safiratul; Hidayat, Rahmad
JURNAL ILMIAH DETUBUYA Vol. 3 No. 1 (2025): December
Publisher : Visi Pencerah Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64581/jid.v3i1.158

Abstract

Public service represents the government’s responsibility to fulfill citizens’ basic needs through the provision of goods, services, and administrative assistance in accordance with legal regulations. In the context of healthcare, Community Health Centers (Puskesmas) play a vital role as the frontline of public service aimed at improving community health standards. This study examines the implementation of public service at Puskesmas Sekotong from the perspective of the New Public Service (NPS), which emphasizes participatory, collaborative, transparent, and citizen-oriented principles. The findings show that Puskesmas Sekotong has implemented a digital-based service system through the Sehat Indonesiaku (ASIK) application to enhance administrative efficiency and data accuracy, with approximately 60–70% of reports being submitted digitally. Between 2023 and 2025, the total number of patients increased from 9,900 to 10,950, with the most common illnesses being acute respiratory infections (ARI), diarrhea, hypertension, and diabetes, indicating a growing demand for healthcare services. However, several challenges remain, including data integration issues, limited facilities (particularly the lack of a funeral ambulance), and low public awareness of preventive healthcare. Efforts to improve service quality are carried out through human resource development, optimization of facilities and infrastructure, and active community participation in posyandu (integrated service posts), village deliberations, and health cadres. Overall, Puskesmas Sekotong has successfully reflected the core principles of the New Public Service, prioritizing transparency, accountability, and collaboration in delivering inclusive and equitable digital-based public healthcare services.
ANALISIS KESULITAN DALAM MENYELESAIKAN SOAL CERITA BAHASA INDONESIA SISWA KELAS V DI UPT SDN INPRES 163 BONTOPANNO KABUPATEN TAKALAR Safitri, Nur Indah; Andi Paida; Wahyu Ningsih
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 02 (2026): Volume 11 No. 2, Juni 2026 Publish
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i02.46821

Abstract

This study aims to analyze students' difficulties in solving word problems in the Indonesian language subject for fifth-grade students at UPT SDN Inpres 163 Bontopanno, Takalar Regency. This study employed a qualitative approach with a descriptive research design. The research subjects consisted of 20 fifth-grade students. Data collection techniques included tests, observations, interviews, and documentation. The data analysis techniques involved data reduction, data display, and conclusion drawing. The results of the study indicate that students' ability to solve word problems is still not optimal. Students experience several difficulties, including difficulties in understanding the content of the text, identifying the main idea, determining the message of the text, and expressing answers clearly and systematically. The factors causing these difficulties consist of internal and external factors. Internal factors include low reading interest, limited vocabulary mastery, and lack of self-confidence. Meanwhile, external factors include less varied teaching methods and the suboptimal use of learning media. Based on these findings, improvements in the learning process are needed through the use of more innovative teaching methods, enhancement of reading literacy activities, and continuous practice to improve students' ability in solving word problems effectively.