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All Journal Awal Bros Journal of Community Development Jurnal Ilmiah Detubuya (JID)
Safitri, Nur Indah
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Humanities Computer Science & IT Education Environmental Science Library & Information Science Public Health Social Sciences Other

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ALUR PELAYANAN PENDAFTARAN RAWAT JALAN DI PUSKSEMAS SEI PANAS Nafisa, Frasya Amanda; Safitri, Nur Indah; Hasanah, Sinta Niswatun; Anisa, Desfa
Awal Bros Journal of Community Development Vol 6 No 2 (2025): Awal Bros Journal of Community Development
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/abjcd.v6i2.709

Abstract

Service activities begin with the patient registration process through the e-Queue machine and the Outpatient Registration Area (TPPRJ). The patient registration procedure in the outpatient department is divided into new and existing patients. A structured procedure can reduce potential delays in the registration process, thereby speeding up the service flow and increasing patient satisfaction. The outpatient registration process at the Sei Panas Community Health Center has been running according to established procedures, with the e-Queue system simplifying patient registration. However, observations at the Sei Panas Community Health Center indicate that some patients do not bring their identification, thus causing obstacles in the outpatient registration process. This will impact the ineffectiveness of outpatient registration services at the Sei Panas Community Health Center. Some of these obstacles include patients who do not bring their identification (KTP / KK / BPJS / KIA) when registering for treatment. Due to these obstacles, we conducted outreach to patients to bring their identification before coming to the health center. This will not hinder staff in carrying out the registration process.
Evaluation of the Utilization of Health Services at the Sekotong Community Health Center in a Review of the New Public Service (NPS) Theory Junardi, Niswatun; Safitri, Nur Indah; Hairunnisah, Safirah; Anggriani, Riri; Aprilia, Rasta; Adawyah, Safiratul; Hidayat, Rahmad
JURNAL ILMIAH DETUBUYA Vol. 3 No. 1 (2025): December
Publisher : Visi Pencerah Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64581/jid.v3i1.158

Abstract

Public service represents the government’s responsibility to fulfill citizens’ basic needs through the provision of goods, services, and administrative assistance in accordance with legal regulations. In the context of healthcare, Community Health Centers (Puskesmas) play a vital role as the frontline of public service aimed at improving community health standards. This study examines the implementation of public service at Puskesmas Sekotong from the perspective of the New Public Service (NPS), which emphasizes participatory, collaborative, transparent, and citizen-oriented principles. The findings show that Puskesmas Sekotong has implemented a digital-based service system through the Sehat Indonesiaku (ASIK) application to enhance administrative efficiency and data accuracy, with approximately 60–70% of reports being submitted digitally. Between 2023 and 2025, the total number of patients increased from 9,900 to 10,950, with the most common illnesses being acute respiratory infections (ARI), diarrhea, hypertension, and diabetes, indicating a growing demand for healthcare services. However, several challenges remain, including data integration issues, limited facilities (particularly the lack of a funeral ambulance), and low public awareness of preventive healthcare. Efforts to improve service quality are carried out through human resource development, optimization of facilities and infrastructure, and active community participation in posyandu (integrated service posts), village deliberations, and health cadres. Overall, Puskesmas Sekotong has successfully reflected the core principles of the New Public Service, prioritizing transparency, accountability, and collaboration in delivering inclusive and equitable digital-based public healthcare services.
Co-Authors Adawyah, Safiratul Aprilia, Rasta Desfa Anisa Hairunnisah, Safirah Hasanah, Sinta Niswatun Junardi, Niswatun Nafisa, Frasya Amanda Riri Anggriani