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Andalas, Fithria Sari
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Religion Humanities Economics, Econometrics & Finance Education Social Sciences

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Implementasi Metode Propartif dalam Penguatan Sistem Pengaduan Pelayanan Publik di Dinas Komunikasi dan Informatika Kota Tangerang Selatan Wiyono, Syabrina Amanda; Saputra, Nailah Fahkriyah; Juanissa, Sekar Golda; Dahlan, Ama Ilhamri Bin; Rohim, Adya Ghina Ghalbi; Anjani, Cahya Eka; Andalas, Fithria Sari
PESHUM : Jurnal Pendidikan, Sosial dan Humaniora Vol. 4 No. 5: Agustus 2025
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/peshum.v4i5.11192

Abstract

Penelitian ini bertujuan untuk menganalisis implementasi metode Propartif (Problem Participatory) dalam penguatan sistem pengaduan layanan publik di Dinas Komunikasi dan Informatika Kota Tangerang Selatan. Metode Propartif merupakan pendekatan partisipatif yang menekankan kolaborasi antara pemerintah dan masyarakat dalam mengidentifikasi, merumuskan, serta menyelesaikan permasalahan layanan publik. Penelitian ini menggunakan pendekatan kualitatif dengan teknik pengumpulan data berupa wawancara mendalam, observasi, dan analisis dokumen. Hasil penelitian menunjukkan bahwa penerapan metode Propartif mampu meningkatkan efektivitas sistem pengaduan dengan mendorong keterlibatan masyarakat, mempercepat waktu respons terhadap pengaduan, serta memperkuat transparansi layanan. Namun demikian, masih ditemukan kendala terkait kapasitas sumber daya manusia dan kebutuhan penguatan infrastruktur teknologi informasi guna mendukung sistem pengaduan yang lebih responsif dan adaptif.
Menganalisis Perbandingan Administrasi Publik di Negara Jerman dan Perancis Dahlan, Ama Ilhamri Bin; Anjani, Cahya Eka; Andalas, Fithria Sari; Rafi, Nazwa Aisyarah; Anggraeni, Salma Dyahning
ULIL ALBAB : Jurnal Ilmiah Multidisiplin Vol. 3 No. 8: Juli 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jim.v3i8.4322

Abstract

This article compares German and French state administration, highlighting differences in state form, political systems, as well as resource, historical, moral and economic factors. Germany itself, with a strong federal and decentralized system, is different from France which is a unitary country with dominant centralization. German politics is also based on a multiparty system that encourages consensus, while France has a semi-presidential system with significant executive powers. HR in Germany emphasizes meritocracy, while France is more bureaucratic. In terms of natural resources, Germany focuses on energy efficiency and green technology due to limited resources, while France has advantages with nuclear energy, a strong agricultural sector, and mineral reserves such as uranium and iron ore. Historically, Germany developed decentralization after World War II, while France has a tradition of centralization. From a moral perspective, Germany emphasizes collectivism, while France emphasizes egalitarianism. The German economy adopts a social market model, while France has a mixed economy with higher government intervention. This analysis shows how these factors influence state administration in both countries and provides important insights for governance studies.
Co-Authors Anggraeni, Salma Dyahning Anjani, Cahya Eka Dahlan, Ama Ilhamri Bin Juanissa, Sekar Golda Rafi, Nazwa Aisyarah Rohim, Adya Ghina Ghalbi Saputra, Nailah Fahkriyah Wiyono, Syabrina Amanda