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All Journal Journal of Social Research Studi Akuntansi, Keuangan, dan Manajemen Jurnal Sistem Transportasi & Logistik
Parlindungan, Purbanuara
Unknown Affiliation
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Transportation

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Enhancing Passenger Satisfaction Through Service Quality: The Strategic Role of Baggage Handling Ruminda, Marthaleina; Parlindungan, Purbanuara; Salsa Bila, Nurul Aulia; Fachrurozy, Rayhan Adzikra
Journal of Social Research Vol. 4 No. 10 (2025): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v4i9.2772

Abstract

Intense competition within the low-cost carrier (LCC) industry has shifted the strategic focus from price superiority towards enhancing service quality and passenger satisfaction. This study aims to analyze the strategic role of the operational process of baggage handling in shaping passenger satisfaction by examining the mediating role of Service Quality. Employing a quantitative approach with the Partial Least Squares Structural Equation Modeling (PLS-SEM) method, data were collected via a questionnaire from 100 respondents, who were predominantly young passengers (under 25 years old) and university students. The findings indicate that Baggage Handling has a direct, positive, and significant influence on both Service Quality and Customer Satisfaction. Furthermore, Service Quality is also proven to have a positive and significant effect on Customer Satisfaction. The most critical finding is the confirmation of the partial mediating role of Service Quality in the relationship between Baggage Handling and Customer Satisfaction. This result implies that baggage handling possesses a dual role: as a component in shaping service quality perceptions and as a direct driver of satisfaction. For LCC managers, this finding underscores the importance of managing baggage handling as a strategic service touchpoint, with practical implications including investment in automated baggage systems, real-time tracking technology, and staff training programs to effectively enhance passenger satisfaction and competitive advantage.
STANDAR PELAYANAN TERMINAL PENUMPANG TIPE A TIRTONADI SURAKARTA DI PROVINSI JAWA TENGAH Irenita, Novembria; Ardhya Ekawati, Dian; Tantry, Francis; Parlindungan, Purbanuara; Febriansyah, Rizky
Jurnal Sistem Transportasi & Logistik Vol. 1 No. 1 (2021): Agustus
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/jstl.v1i1.629

Abstract

The terminal is main network knot is a collection of all the route. But the existence of passenger terminal were not yet functioning effectively, this can be seen from the low utilization rate of transportation service terminal by the user. So that the efforts to improve services in terminal. One of the efforts made to improve services in terminal is the performance of service evaluation by standards of service in terminal comprising the services is safety, security, reliability, comfort, convenience and equality . This research was conducted in Tirtonadi Terminal using quantitative method and descriptive research with 355 people of samples. Data were collected through an instrument in form of the question by the model scale liken have tested. The research was analyzed. Using Importance Performance Analysis (IPA) technique. The result’s of the research, first, it was quality of service in Tirtonadi Terminal is 81,41 that was in value of services B with satisfactory category. Secondly, it was quality of service in Tirtonadi Terminal not meet the expectations of users. Thirdly, it was service a top priority for improvement is safety information, internet network facilities, charging comer, waiting room, and arrival and departure schedule with tariff public transportation.
Analisis Peramalan Permintaan dan Perencanaan Bahan Baku untuk Pengemasan Minyak Goreng Puspita, Sesaria Mardhiani Rachma; Tatiana, Yana; Jonathan, Jonathan; Parlindungan, Purbanuara; Rahfi, Muhamad Sauqi; Aradena, Athallah Aqil Ghani Halim
Jurnal Sistem Transportasi & Logistik Vol. 1 No. 2 (2021): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/jstl.v1i2.781

Abstract

One of the manufacturing companies engaged in agribusiness, one of which is processing cooking oil, often occurs damage to goods due to excess stock of goods and increases expenses for storage costs. Before carrying out the production process, the company must forecast demand to find out how much the estimated raw material needs will be used as inventory control so that there is no excess or shortage of stock that will harm the company. The purpose of this study is to predict the amount of cooking oil demand in the next 12 periods, plan the lot size of raw materials with the lowest cost and determine the right time to order raw material supplies. The method used in forecasting is Autoregressive Integrated Moving Average (ARIMA) and lot size planning with Materials Requirements Planning (MRP) FOQ and POQ techniques. ARIMA forecasting results with a MAPE value of 33% and the lowest cost technique chosen by POQ
Analisis Jalur Pengadaan Material Dan Anggaran Pada Ketepatan Waktu Pelaksanaan Proyek Pembangunan Jalan Tol Kunciran-Batuceper-Cengkareng Terhadap Kinerja Proyek Chamsudi, Danie Hayam Mada; Suryobuwono, Abdullah Ade; Situmorang, Johan Kiara; Antonius, Sulistiyono; Firmansyah, Iqbal; Parlindungan, Purbanuara
Jurnal Sistem Transportasi & Logistik Vol. 1 No. 3 (2022): APRIL
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/jstl.v1i3.1047

Abstract

The purpose of this study is to examine the correlation between material procurement and project budget, the influence of project budget on punctuality, the influence of project budget on performance, the influence of material procurement on timeliness, the influence of material procurement on performance and the effect of punctuality on performance on the implementation of the toll road construction project. This research method is a method of path analysis research. The results of this study concluded that the Budget for performance control, success compensation and work benchmarks that have good value, then affect the timeliness and performance of the project. Procurement of materials that have good speed, capability, and reliability, affects the timeliness and performance of projects on the ground. Timeliness on the budget and project material affects the performance on the ground in the process of toll road construction activities. If budget value, material procurement and punctuality have good value to project performance, then project performance has quality, quantity and efficiency in project execution.
User Satisfaction Mediates Ease of Use and Loyalty in Hulu Migas E-Procurement Parlindungan, Purbanuara; Sanny, Lim; Zaroni , Zaroni; Sholiha, Sita Anisah
Studi Akuntansi, Keuangan, dan Manajemen Vol. 5 No. 2 (2025): Oktober
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/sakman.v5i2.5632

Abstract

Purpose: This study investigates how Ease of Use in an e?procurement system impacts User Loyalty within a national upstream oil and gas company, with User Satisfaction serving as a mediating factor. The aim is to clarify the indirect effect of system usability on loyalty by evaluating the mediation pathway through satisfaction Methodology: Employing a quantitative approach, data were collected from 296 e?procurement users across 15 national hulu migas companies using structured surveys. Responses were analyzed using Structural Equation Modeling (SEM) via SmartPLS 4 Results: The study found that ease of use significantly impacts user satisfaction (? = 0.779, p < .000) and user loyalty (? = 0.293, p < .000), with user satisfaction mediating the relationship between ease of use and loyalty (indirect effect = 0.537, p = .000). These results align with recent research indicating that ease of use enhances user satisfaction and loyalty, with satisfaction serving as a mediator in this relationship. Conclusions: Ease of use significantly effect on user satisfaction and loyalty. User satisfaction has positive and significant mediating ease of use and loyalty. Limitations: The study does not account for variations across different platforms or consider deeper system factors such as security, technical complexity, and usability challenges—issues highlighted in the literature as significant barriers to e-procurement adoption Contribution: This Research contributes to both management practice and academic understanding by showing that improving system usability can enhance loyalty through user satisfaction—offering a clear direction for strategic enhancements in e?procurement platforms.
Co-Authors Antonius, Sulistiyono Aradena, Athallah Aqil Ghani Halim Ardhya Ekawati, Dian Chamsudi, Danie Hayam Mada Fachrurozy, Rayhan Adzikra Febriansyah, Rizky Firmansyah, Iqbal Irenita, Novembria Jonathan Jonathan lim Sanny, lim Marthaleina Ruminda Sitorus Puspita, Sesaria Mardhiani Rachma Rahfi, Muhamad Sauqi Salsa Bila, Nurul Aulia Sholiha, Sita Anisah Situmorang, Johan Kiara Suryobuwono, Abdullah Ade Tantry, Francis Yana Tatiana, Yana Zaroni , Zaroni