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Kepuasan penumpang pada terminal bus di kawasan Pondok Cabe Komarrudin, Achmad; Handayani, Susanty; Suryobuwono, Abdullah Ade; Ricardianto, Prasadja; Abdurachman, Edi
MBR (Management and Business Review) Vol 7 No 1 (2023): Juni
Publisher : Fakultas Ekonomika dan Bisnis, Universitas Kanjuruhan Malang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21067/mbr.v7i1.8190

Abstract

The purpose of this research is to find out the influence of service quality, terminal accessibility toward passenger satisfaction, the influence of service quality, terminal accessibility and passenger satisfaction regarding passenger loyalty as well as indirect influence of service quality and terminal accessibility toward passenger loyalty concerning passenger satisfaction at Terminal Pondok Cabe. The samples for this research are 200 respondens who are passenger of Terminal Pondok Cabe. Data was collected using an online questionnaire, and analyzed using path analysis and the Sobel test. The research findings show that passenger loyalty is influenced by service quality and passenger satisfaction but not by terminal accessibility. Customer satisfaction can mediate the effect of service quality and terminal accessibility on customer loyalty.
CARRIYING CAPACITY OF ACCSESSIBILITY AND CONNECTIVITY IN THE TRANSIT ORIENTED DEVELOPMENT (TOD) AREA OF LRT CIKUNIR 2 STASION Azam, Fadil; Suryobuwono, Abdullah Ade; Setyawati, Aswanti; Indrawan, Rully; Saputro, Soemino Eko
International Journal of Social Service and Research Vol. 4 No. 9 (2024): International Journal of Social Service and Research
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i9.922

Abstract

This study is aimed at identifying the main problem in the TOD (Transit Oriented Development) area of Cikunir 2 LRT Station, namely, the lack of accessibility and adequate connectivity, especially for pedestrians and users of mass public transportation, due to the concept and infrastructure that is not optimal. The study was conducted for two months, from May to June 2023, using field observations and institutional interviews. The preliminary survey was conducted to obtain primary and secondary data, which were then processed using the analysis of the walkability, accessibility, and connectivity index. The results of this analysis are expected to provide insight into the development of access and connectivity in the area. The resulting recommendations include the provision of barrier-free pedestrian paths and separation from motor vehicles. The provision of safe crossing facilities, and increased safety through lighting and disturbance reporting instruments are also suggested. In addition, the arrangement of activity functions along the pedestrian path, improved cleanliness, air circulation, and visual attraction are suggested. Furthermore, studies on the behavioral dynamics between pedestrian and vehicle, the integration of smart technologies to enhance walkability and the environmental and health benefits of improved pedestrian infrastructure could provide valuable insights. Research on institutional integration and financial management for urban development projects would also help in optimizing the implementation of these improvements for safer and more accessible urban spaces.
Pengaruh Kualitas Pelayanan dan Value Added Service Terhadap Loyalitas Pelanggan Pelayaran Petikemas Wicaksono, M. Arif; Rahadjo, Sri; Gunawan, Edhie Budi; Maemunah, Siti; Suryobuwono, Abdullah Ade
TECHNOBIZ : International Journal of Business VOL 7, NO 1 (2024) : APRIL
Publisher : Universitas Teknokrat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33365/tb.v7i1.3651

Abstract

Tujuan penelitian ini adalah untuk mengetahui pengaruh kualitas pelayanan dan value added service terhadap kepuasan pelanggan dan loyalitas pelanggan pelayaran petikemas. Dimana sampel digunakan berjumlah 112 responden diambil berdasarkan data pelanggan. Analisis menggunakan SEM-PLS untuk menjawab masalah penelitian ini. Hasil penelitian menunjukkan, terdapat pengaruh kualitas pelayanan langsung positif dan signifikan terhadap kepuasan pelanggan dengan nilai dari koefisien jalur sebesar 0,481. nilai t-value 8.156 > 1.96 dan Sig. 0.000 < 0.05, terdapat pengaruh value added service langsung positif dan signifikan terhadap kepuasan pelanggan dengan nilai dari koefisien jalur sebesar 0,427, nilai t-value 6.398 > 1.96 dan Sig. 0.000 < 0.05, terdapat pengaruh kualitas pelayanan langsung dan signifikan terhadap loyalitas pelanggan dengan nilai dari koefisien jalur 0,314, t-value 2.961 > 1.96 dan Sig. 0.003 < 0.05, tidak ada pengaruh value added service langsung terhadap loyalitas pelanggan dengan nilai koefisien sebesar -0.048, nilai t-value 0.402 < 1.96 dan Sig. 0.687 > 0.05, terdapat pengaruh kepuasan pelanggan langsung terhadap loyalitas pelalnggan dengan nilai koefisien sebesar 0.528, nilai t-value sebesar 6.198 > 1.96 dan Sig. 0.000 < 0.05.
PENENTUAN SISTEM ANTRIAN KENDARAAN UNTUK MENENTUKAN EFEKTIVITAS JUMLAH GARDU PADA GERBANG TOL PT. JASA MARGA (PERSERO) TBK (STUDI KASUS GERBANG TOL CIBUBUR1) Suryobuwono, Abdullah Ade; R, Marthaleina; Lestari, Putri; Mahersa, Raka Putra; Musyaffa, Arya Yudhistira
Jurnal Sistem Transportasi & Logistik Vol. 1 No. 1 (2021): Agustus
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/jstl.v1i1.631

Abstract

The aims of this study are: (1) To determine the queuing system at the Cibubur 1 toll gate; (2) to determine the effectiveness of the toll booth queues available at the Cibubur 1 toll gate; and (3) to find out the strategy for improving the service of the toll booth at the Cibubur toll gate1. The data used is secondary data obtained from PT. JASA MARGA (Persero) Tbk. In this study, the queuing system method is used, the data used is from August - October 2019, the time period is divided into 3 time zones each day which includes morning (06.00-10.59), afternoon (11.00-15.59) and afternoon (16.00-5.00pm). 20.59), and each time zone is calculated every 5 hours. The results of this study indicate that the highest average arrival rate is in August reaching 9,847 vehicles, while the highest average vehicle hourly rate occurs in the afternoon, namely at 16.00-20.59 in August - October. In improving the service strategy, the research results can be applied as follows, making arrangements for the composition of traffic, improving the road network, regulating drivers and developing infrastructure services. 
Analisis Potensi Demand LRT Bandara Soekarno-Hatta – Kemayoran Pada Sektor Transportasi Jabodetabek Dengan Pendekatan Sistem Dinamis Ellenlies, Ellenlies; Suryobuwono, Abdullah Ade; Mahersa, Raka Putra
Jurnal Sistem Transportasi & Logistik Vol. 2 No. 1 (2022): Agustus
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/jstl.v2i2.1032

Abstract

This thesis discusses the analysis of potential demand to find out how much people's interest and preference for a transportation development. Jabodetabek is an area that has the busiest transportation activities and of course it is not free from traffic jams. Therefore, a suitable public transportation mode for urban areas is needed, one of which is LRT. The use of dynamic system theory as a basis to find out how much demand people. The transportation mode analyzed is LRT, especially on the Soekarno-Hatta - Kemayoran route. The results of this study indicate that demand is publicvery high for the LRT Soekarno-Hatta Airport - Kemayoran.
Analisis Prioritas Pengembangan Moda Transportasi Umum Di DKI Jakarta Suryobuwono, Abdullah Ade; Raga, Paulus; Nugroho, Aditya; Tampubolon, Irvan Adam; Basalamah, Zahira Aura Rahma; Irenita, Novembriani
Jurnal Sistem Transportasi & Logistik Vol. 1 No. 2 (2021): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/jstl.v1i2.1037

Abstract

Transportation is the main actor that is needed in the mobility activities of the people of DKI Jakarta in meeting the needs of the community. People's behavior in making a trip is something that cannot be avoided, one of which is avoiding city congestion. Transportation facilities and infrastructure, such as Transjakarta Buses and Commuter Lines for both within and between cities, need to be developed to reduce traffic accidents. The purpose of this research is to find out whether transportation services can be used properly in a fast time and at the right price and with optimal service, to know a good strategy to avoid negative impacts on the use of public transportation and to know the optimal performance in policies whose purpose is to protect public transportation. and provide a sense of security to users of public transportation. In this study, the analytical hierarchy process (AHP) method was used. The results of this study indicate that the order of priority for the development of public transportation modes in DKI Jakarta is Mass Rapid Transit (MRT), Light Rail Transit (LRT), Commuter Line (CL) and Transjakarta or Bus Rapid Transit (BRT) based on the criteria of cost, travel time, comfort, security, ease of access and medical.
Analisis Kinerja Ruas Jalan Raya Puncak (Taman Safari – Gunung Mas) Kecamatan Cisarua, Kabupaten Bogor Dengan Menggunakan Software PTV Vissim Irenita, Novembriani; Suryobuwono, Abdullah Ade; Herdian, Tedy; Purnomo, Virgy Milleniawan; Gugat, Rudy Max Damara; Ellenlies, Ellenlies
Jurnal Sistem Transportasi & Logistik Vol. 1 No. 3 (2022): APRIL
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/jstl.v2i1.1039

Abstract

The increasing number of Jabodetabek residents who drive to the peak area of Bogor Regency makes the Puncak highway more crowded and congested plus the width of the road does not increase and road side disturbances are experiencing The problem faced in this study is how the peak road performance on weekdays and holidays and efforts to improve road service performance on holidays. In this study, the method that will be used is traffic microsimulation using PTV Vissim software to model according to what is happening in the field. Based on the results of the PTV Vissim simulation with the guidance of the Indonesian Road Capacity Manual (MKJI 1997), the peak road service level on holidays is in bad condition with a V/C Ratio of 0.98. The use of road capacity is less than optimal, due to various side disturbances. By making road repairs through widening from 7 meters to 12 meters, and reducing various side obstacles, it will be able to produce road services from F to C or from the average speed of 2775 smp/hour and do something when the capacity value becomes 5167 smp/hour.
Analisis Jalur Pengadaan Material Dan Anggaran Pada Ketepatan Waktu Pelaksanaan Proyek Pembangunan Jalan Tol Kunciran-Batuceper-Cengkareng Terhadap Kinerja Proyek Chamsudi, Danie Hayam Mada; Suryobuwono, Abdullah Ade; Situmorang, Johan Kiara; Antonius, Sulistiyono; Firmansyah, Iqbal; Parlindungan, Purbanuara
Jurnal Sistem Transportasi & Logistik Vol. 1 No. 3 (2022): APRIL
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/jstl.v2i1.1047

Abstract

The purpose of this study is to examine the correlation between material procurement and project budget, the influence of project budget on punctuality, the influence of project budget on performance, the influence of material procurement on timeliness, the influence of material procurement on performance and the effect of punctuality on performance on the implementation of the toll road construction project. This research method is a method of path analysis research. The results of this study concluded that the Budget for performance control, success compensation and work benchmarks that have good value, then affect the timeliness and performance of the project. Procurement of materials that have good speed, capability, and reliability, affects the timeliness and performance of projects on the ground. Timeliness on the budget and project material affects the performance on the ground in the process of toll road construction activities. If budget value, material procurement and punctuality have good value to project performance, then project performance has quality, quantity and efficiency in project execution.
Kajian Evaluasi Kinerja Jalan Ciawi-Bogor Sebelum Pengembangan PT. ABC Fadhil, Dimas Nu’man; Suryobuwono, Abdullah Ade; Kristiadi, Aldo; Rahmat, Rahmat; Marpaung, Edward; Sakti, Reza Fauzi Jaya
Jurnal Sistem Transportasi & Logistik Vol. 1 No. 2 (2021): Desember
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/jstl.v1i2.1081

Abstract

Developing factory area require construction activities which impacting traffic surround the area. Before the construction process is carried out, a traffic impact analysis (andalalin) is needed to determine the impact from the development process to operation. The method used in this study process is micro traffic simulation based on the 1997 MKJI method, from the results of the traffic survey the 1997 MKJI calculations were carried out, the total capacity of the Ciawi-Bogor road was 3,146 pcu/hour with the highest traffic volume of 2954 so that the degree of saturation reached 0.93.