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All Journal Jurnal Administrasi Bisnis Public Resource Innovation Management and Excellence (PRIME)
Muhammad Rivai, Andi
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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Credit Risk Management Implementation PT Bank Development Regional South & West Sulawesi Nurfadillah, Amira; Rizal S, Muh; Muhammad Rivai, Andi
Jurnal Administrasi Bisnis Vol 4, No 3 (2025) September
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jab.v4i3.76177

Abstract

Implementation of  Credit Risk Management of PT Regional Development Bank of South & West Sulawesi Thesis.  Business Administration Study  Program, Faculty of Social  Sciences & Law. Makassar State University. Guided by Muh. Rizal S and Andi Muhammad Rivai. P PT Regional Development Bank of South & West Sulawesi has distributed credit  to the public,  the  credit channeled by the bank  cannot be separated from non-performing loans that can harm the  bank.   This study aims to determine the application of credit risk management in reducing non-performing loans at Bank Sulselbar. The type of research used in this thesis is a  qualitative discriptive method. The  data in this study were obtained from primary data and secondary data.  The data collection techniques used were observation, interviews and documentation. The results  of  this study show that: (1) The application of risk management in  resolving non-performing loans can be done in 3 (Three) stages, namely Rescheduling, Reconditioning, and Restructuring.  The Bank will carry out credit rescue in an effort to reduce losses carried out by means of Restructuring, namely (Rescheduling, Reconditioning and Restructuring). This restructuring is carried out if the customer's business is in good condition in terms of installment payments. (2) The determinants that influence risk management in its application are supporting factors consisting of the pillars of risk management implementation. The first is active supervision by the Board of Commissioners and Board of Directors. Second, the adequacy of policies, procedures and limit setting. Third, the adequacy of the process of identification, measurement, monitoring and control of risks. Fourth, a comprehensive internal control system. Meanwhile, the inhibiting factor is due to differences of opinion in the identification  of credit distribution between divisions in the credit sector so that friction occurs, then there is  amutasi system  so that there are some human resources who still lack knowledge about risk management.  Keywords: Risk Management, Non-performing loans, Bank
Service Quality at the Karampuang Village Office, Makassar City H.R, Muh Asri; Aslinda, Andi; Muhammad Rivai, Andi
Public Resource Innovation Management and Excellence November 2025, Volume 2 Number 3
Publisher : Public Resource Innovation Management and Excellence

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Abstract

This study aims to determine the quality of service at the Karampuang Village Office, Makassar City. To achieve this goal, the researchers used data collection techniques through documentation, observation, and interviews. The data obtained from the research results were processed using qualitative analysis to determine the quality of service at the Karampuang Village office, Makassar City. The results of the study indicate that the cause of the low quality of public services in Karampuang Village, Makassar City is caused by the indicators in the Tangible and Reliability dimensions that have not been implemented in accordance with service standards. The indicators that have not run according to service standards are (1) Tangible dimensions (physical evidence), namely the inconvenience of service places including non-functioning facilities.
The Influence of On Time Delivery On Customer Satisfaction J & T (Jet & Tony) Drop Point Takalalla In Liliriaja Sub District Soppeng District Fadillah, Dewi; Baharuddin, Aris; Sulmiah, Sulmiah; Muhammad Rivai, Andi
Public Resource Innovation Management and Excellence November 2024, Volume 1 Number 3
Publisher : Public Resource Innovation Management and Excellence

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Abstract

The Influence of On Time Delivery on Customer Satisfaction J&T Drop Point Takalalla in Liliriaja Sub District Soppeng District Thesis Business Administration Study Program. Faculty of Social Sciences and Law, Makassar State University Supervised by Aris Baharuddin and Sulmiah. This study aims to determine how much influence timeliness of delivery has on customer satisfaction at J&T Express Drop Point Takalalla in Liliriaja District, Soppeng Regency. This study used quantitative research with correlational methods with data collection techniques through observation and questionnaires. The sampling method used is purposive sampling. The data obtained from the research results were processed using SPSS version 22 which consisted of validity tests, reliability tests on research instruments and descriptive analysis techniques on the data obtained. The results show that the indicators used in each of these variables indicate that the effect of timeliness of delivery is in the good category, for indicators on the customer satisfaction variable are in the very good category. Based on the infrensial statistical analysis there is an influence between the two variables. So it can be concluded that there is a significant influence between on time delivery of customer satisfaction at J&T Express Drop Point Takalalla in Liliriaja District, Soppeng Regency.
The Influence of Dicipline on The Performance of Employees Work in The Cooperatives and UKM South Sulawesi Province Fajar Gunawan, Friantama; Jamaluddin, Jamaluddin; Muhammad Rivai, Andi
Public Resource Innovation Management and Excellence June 2025, Volume 2 Number 2
Publisher : Public Resource Innovation Management and Excellence

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Abstract

This study aims to find out how much Influence Of Discipline On The Performance Of Employees Work In The Cooperatives And UKM South Sulawesi Province. This research uses quantitative research methods. To achieve this goal, researchers use data collection techniques in the form of observations, questionnaires, and documentation. The sample used in this study was 63 employees workers. Data obtained from research results that were processed using data analysis and using the SPSS 25 application consisting of validity and reliability test. Descriptive data analysis techniques. The results of the study show that the indicators used for each of these variables indicate where the discipline is in the very good category. Indicators of performance employees are in the very good category. Based on the test of the determinant coefficient, the influence was strong or high between the two variabels. So it was concluded that the influence of discipline on the performance of employees work in the Cooperatives And UKM South Sulawesi Province is strong or high.
Co-Authors Aris Baharuddin Aslinda, Andi Fadillah, Dewi Fajar Gunawan, Friantama H.R, Muh Asri Jamaluddin Jamaluddin Nurfadillah, Amira Rizal S, Muh. Sulmiah, Sulmiah