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All Journal Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Asian Journal of Applied Business and Management (AJABM) Jurnal Pengabdian Kepada Masyarakat
Imam Suryono
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THE EFFECT OF SERVICE QUALITY AND FACILITY ON CUSTOMER LOYALTY WITH CUSTOMER SATISFACTION OF KRL (COMMUTER LINE) JABODETABEK AS A MODERATOR Faris Naufal Ramadhan; Imam Suryono; Diansyah
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 2 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i2.3705

Abstract

This research ensures the influence of service quality and facility on customer loyalty. Then look again at the customer satisfaction relationship in strengthening the service quality and facility variables. Current research provides a comprehensive explanation that to see loyal customers to Electric Rail Train (KRL) services, companies must focus on providing high-quality services, covering all aspects of customer interaction with the services provided. This study uses a sample of 150 student and community respondents. The structural equation model analysis method was used in this study. The research design is causal and aims to test the direct influence and moderation effect between variables. The software used is SmartPLS (Partial Least Square). The results of the study show First, Service Quality has a positive effect on Customer Loyalty, the hypothesis is accepted. Second, Facility does not have a positive effect on Customer Loyalty, the hypothesis is rejected. Third, customer satisfaction has a significant effect on customer loyalty, the hypothesis is accepted. Fourth, customer satisfaction moderates service quality to customer loyalty, the hypothesis is accepted. Fifth, customer satisfaction cannot moderate between facilities and customer loyalty, the hypothesis is rejected. The implication of the results of this research is that KRL companies must focus on improving the quality of services and facilities to increase customer satisfaction and customer loyalty. This can be done by updating and developing facilities, such as trains and stations, cleanliness and punctuality.
Sosialisasi Pemilihan Umum Partisipatif Pencalonan Presiden, Wakil Presiden, DPD RI, DPR RI, DPRD Ika Widiastuti; Ari Soeti Yani; Rafika Rasdin; Imam Suryono; Ahmat Komarul Anam
Jurnal Pengabdian Kepada Masyarakat Vol.2, No.1, April 2025
Publisher : Perkumpulan Dosen Program Hibah Indonesia (PDPHI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jpkm.v1i2.175

Abstract

Kegiatan berupa sosialisasi pentingnya partisipasi masyarakat dalam Pemilihan Umum 2024 mendatang. Sosialisasi ini ditujukan untuk meningkatkan partisipasi masyarakat dalam pemilihan umum tahun 2024 mendatang. Sosialisasi ini ditujukan untuk meningkatkan partisipasi masyarakat dan pentingnya kontribusi pada pemilihan umum tahun 2024 nantinya. Sosialisasi ini merupakan tantangan bagi masyarakat yaitu minimnya informasi terkait pemilu dan pendidikan politik bagi mereka. Sosialiasi pengabdian ini diharapkan mampu meningkatkan partisipasi masyarakat dan membuka pemikiran masyarakat terkait pentingnya pemilu dalam proses demokrasi di Indonesia. Kedepannya dapat dilakukan kegiatan serupa di tempat berbeda dengan kondisi yang sama, agar mampu meningkatkan partisipasi masyarakat pada pemilihan umum secara signifikan. Pengawasan pelaksanaan pemilu yang demokratis membutuhkan peran partisipasi masyarakat. Namun, masih adanya masyarakat yang alergi terhadap politik dan menunjukkan sikap tidak peduli terhadap kegiatan pemilu. Hal ini tentu saja menjadi masalah yang harus diselesaikan. Kegiatan Sosialisasi ini bertujuan untuk meningkatkan partisipasi masyarakat dalam pengawasan pemilu 2024.
A systematic review: Employee Turnover, Compensation and Benefit to Increase Employee Performance Parulian, Ronald; Bobby Reza; Imam Suryono; Emmy Junianti
Asian Journal of Applied Business and Management Vol. 3 No. 1 (2024): February 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ajabm.v3i1.5090

Abstract

Employee turnover rate still remain of the most frustrating and persistent issues in organization and company over the decades. In Cargo Terminal, Soekarno Hatta International Airport, turnover rate of employees increased in the past few years. The author uses systematic review to research the issue and the goal is to find the relation between compensation and benefit, employee turnover and the impact on the employee performance and also have impact to the company and organization performance. This research uses PRISMA method and PICO to identify the research question and to drive the research from database and search engine such as Science Direct and Google Scholar, and the finding is the compensation and benefit have positive impact and significant effect on employee performance.    
Co-Authors Ahmat Komarul Anam Ari Soeti Yani Bobby Reza Diansyah Emmy Junianti Faris Naufal Ramadhan Ika Widiastuti Parulian, Ronald Rafika Rasdin