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All Journal Jurnal DIALEKTIKA : Jurnal Ilmu Sosial Kajian Administrasi Publik dan ilmu Komunikasi Jurnal Hukum, Administrasi Publik dan Negara
Rizkyka Rahma Danti
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Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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Kuliatas Pelayanan Ekowisata Mangrove di Ketapang Urban Aquaculture (KUA) Desa Ketapang Mauk Kabupaten Tangerang Eni Apriliani; Rizkyka Rahma Danti; Amelia Anggraini; Andin Febrianti; Irvan Arif Kurniawan
Jurnal Hukum, Administrasi Publik dan Negara Vol. 2 No. 2 (2025): Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v2i2.169

Abstract

This study aims to analyze the service quality at Ketapang Urban Aquaculture (KUA), a mangrove ecotourism area in Tangerang Regency, using the Servqual theory encompassing five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. This qualitative research utilized primary data from in-depth interviews with KUA management and secondary data from relevant literature. The findings indicate that physical facilities, such as trekking paths and informative signs, enhance visitor comfort. Educational programs run on schedule, and the complaint system effectively addresses visitor concerns. Friendly and well-trained staff provide a sense of safety and a positive tourism experience. However, challenges remain in optimizing sanitation facilities and digital promotion. The study concludes that KUA's service quality meets expectations, supporting sustainable ecotourism.
The Impact of Using the Vote Recapitulation Information System (SIREKAP) Application on the Vote Recapitulation Process in the 2024 Election (Case Study of the Tangerang City General Election Commission) Rizkyka Rahma Danti; Hilman; Muhammad Ibrahim Rantau
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 23 No. 2 (2025): Jurnal Dialektika: Jurnal Ilmu sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63309/dialektika.v23i2.682

Abstract

Abstract The Impact of Using the SIREKAP Application on the Vote Recapitulation Process in the 2024 Election (Case Study of the Tangerang City General Election Commission). With the post-2024 election phenomenon, SIREKAP remains a significant challenge in implementing technology in a democratic system, particularly with regard to data accuracy, information transparency, the readiness of facilities and infrastructure, and workforce readiness. The purpose of this study is to analyze the recapitulation system and the policy impact of using the SIREKAP application on the vote recapitulation process in the 2024 Legislative Election in Tangerang City. This study used qualitative research methods. Data were collected using observation, interviews, and documentation techniques. The types and sources of data were primary and secondary data. Data analysis techniques included data collection, data reduction, data presentation, and drawing conclusions. The research location was the Tangerang City General Election Commission. The theoretical concept used was the Policy Impact Indicator (Dye, 1975), which focuses on five indicators: impact on target groups, impact on non-target groups, current and future impacts, direct cost impacts, and indirect impacts. Based on the research results, it can be concluded that the 2024 Election results recapitulation system, which combines traditional manual methods with digital technology (SIREKAP), has demonstrated complex and diverse effects. Although SIREKAP was launched to increase effectiveness and transparency, it has been found to disrupt operations by increasing the workload of officers, leading to the spread of misinformation, and reducing public trust. Keywords: Policy Impact, SIREKAP, Tangerang City Election Commission (KPU).
Kuliatas Pelayanan Ekowisata Mangrove di Ketapang Urban Aquaculture (KUA) Desa Ketapang Mauk Kabupaten Tangerang Eni Apriliani; Rizkyka Rahma Danti; Amelia Anggraini; Andin Febrianti; Irvan Arif Kurniawan
Kajian Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 1 (2025): Maret: Kajian Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/kajian.v2i1.173

Abstract

This study aims to analyze the service quality at Ketapang Urban Aquaculture (KUA), a mangrove ecotourism area in Tangerang Regency, using the Servqual theory encompassing five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. This qualitative research utilized primary data from in-depth interviews with KUA management and secondary data from relevant literature. The findings indicate that physical facilities, such as trekking paths and informative signs, enhance visitor comfort. Educational programs run on schedule, and the complaint system effectively addresses visitor concerns. Friendly and well-trained staff provide a sense of safety and a positive tourism experience. However, challenges remain in optimizing sanitation facilities and digital promotion. The study concludes that KUA's service quality meets expectations, supporting sustainable ecotourism.
Co-Authors Amelia Anggraini Andin Febrianti Eni Apriliani Hilman Irvan Arif Kurniawan Rantau, Muhammad Ibrahim