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All Journal Abdimas Talenta : Jurnal Pengabdian Kepada Masyarakat Proceeding Mulawarman International Conference on Tropical Public Health
Rusmalawaty, Rusmalawaty
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Increasing the Capacity of Paud Teachers with Training of Educators on School Health Business Activities in Early Children Education Park in Marelan City Rusdiana, Rusdiana; Widjaja, Sry Suryani; Amelia, Rina; Rusmalawaty, Rusmalawaty; AA, Rizka; Y, Devi; C, Teguh; W, Steven; EM, Samuel
ABDIMAS TALENTA: Jurnal Pengabdian Kepada Masyarakat Vol. 8 No. 2 (2023): ABDIMAS TALENTA: Jurnal Pengabdian Kepada Masyarakat
Publisher : Talenta Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32734/abdimastalenta.v8i2.9280

Abstract

Improve healthy and clean-living behavior starting from early childhood, this can affect the growth and development of children and also the level of intelligence of children to produce a healthy and quality generation. The North Sumatra Kahmi Amanah Playgroup where early childhood education is located in the Medan Marelan area is a potential place that should be developed for early childhood education. School Health Business Activity is an activity that can foster clean and healthy behavior from an early age in children in the surrounding area who are children around Marelan area. The community service team funded by the University of North Sumatra through the LPPM institution consisting of lecturers from the Faculty of Medicine with different departments and also lecturers from the Faculty of Public Health is engaged in providing training to improve the skills of educators for school health business activities as well as providing medical equipment and facilities. needed and not yet available in the Amanah Kahmi playgroup, such as closed trash cans, making hand washing sinks, and thermogenic so that this community service activity can produce something useful for the community around the Medan Marelan area.
DETERMINANTS OF SANITATION AND MENSTRUAL HYGIENE ADHERENCE AMONG FEMALE STUDENTS IN COASTAL NORTH SUMATERA INDONESIA Naria, Evi; Chahaya, Indra; Rusmalawaty, Rusmalawaty; Sinurat, Novita Olivia; Atika, Raihan; Siagian, Ardin Hermansyah
Mulawarman International Conference on Tropical Public Health Vol. 2 No. 2 (2025): The 4th MICTOPH
Publisher : Faculty of Public Health Mulawarman University, Indonesia

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Abstract

Service quality is a key determinant of patient satisfaction and loyalty. While extensive evidence exists in hospital settings, findings in primary care remain fragmented, particularly in contexts undergoing health financing reforms. This review aims to synthesize empirical evidence on the relationships between SERVQUAL dimensions, patient satisfaction, and patient loyalty in primary care settings. Methods: A narrative review was conducted on 34 primary empirical studies published between 2020 and 2025. Studies examining SERVQUAL dimensions—tangibles, reliability, responsiveness, assurance, and empathy—in relation to satisfaction and loyalty were included. Data were extracted and synthesized narratively, supported by an evidence frequency mapping. Responsiveness, empathy, and tangibles consistently demonstrated strong associations with patient satisfaction. Satisfaction frequently mediated the relationship between service quality and loyalty, whereas direct effects of service quality on loyalty were inconsistent. Reliability and assurance showed variable effects across contexts. Most studies employed crosssectional designs and SEM-PLS analytical approaches. Evidence supports a service quality–satisfactionloyalty pathway in primary care. Contextual and financial factors, such as institutional financing models, may moderate these relationships and warrant further investigation using longitudinal and context-sensitive designs.
Co-Authors AA, Rizka Atika, Raihan C, Teguh EM, Samuel Evi Naria Indra Chahaya Rina Amelia Rusdiana Rusdiana Siagian, Ardin Hermansyah Sinurat, Novita Olivia W, Steven Widjaja, Sry Suryani Y, Devi