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Pengaruh Kualitas Pelayanan Dan Fasilitas Terhadap Kepuasan Tamu Di Hotel Mercure Bali Legian Dewangga, I Putu Gede Greza; Saharjo, Sulistyoadi Joko; Putra, Putu Guntur Pramana
Jurnal Mosaik Hospitaliti Vol. 6 No. 1 (2024): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2024.612

Abstract

With the existence of competition between hotels, management must be able to compete to provide satisfaction for guests to come to stay at the hotel they manage. One of the factors that influence guest satisfaction is the quality of service and facilities. This study aims to analyze the influence of service quality and facilities partially and simultaneously and to determine the influence of service quality and facilities on guest satisfaction at the Mercure Bali Legian Hotel. The sample collection method used was purposive sampling. The population in this study were guests staying at the Mercure Bali Legian Hotel, while the sample used in this study was 70 respondents. Data collection techniques by means of observation, distribution of questionnaires and documentation, and data analysis techniques using multiple linear regression. The results of this study show that partially service quality has a positive and significant effect on guest satisfaction at the Mercure Bali Legian Hotel. Partially, facilities have a positive and significant effect on guest satisfaction at the Mercure Bali Legian Hotel. Simultaneously the quality of services and facilities has a positive and significant effect on guest satisfaction at the Mercure Bali Legian Hotel. The influence of service quality and facilities on guest satisfaction at the Mercure Bali Legian Hotel is 34.6%, while the remaining 65.4% is influenced by other variables not included in this study.
Strategi Pemasaran Dalam Upaya Peningkatan Penjualan Makanan dan Minuman Luwih Cafe Dalung Kabupaten Badung Wirawan, I Ketut; Dewi, Luh Komang Candra; Saharjo, Sulistyoadi Joko
Jurnal Mosaik Hospitaliti Vol. 7 No. 2 (2025): Desember
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2025.7243

Abstract

In developing a restaurant, a marketing strategy is essential to win the competition among businesses. The large number of competitors in the Dalung area poses a challenge for managers to increase sales of food and beverages. Effective marketing strategies are the key to the success of hospitality businesses in the current era of digitalization. The purpose of this study is to identify the internal and external marketing factors and determine the appropriate marketing strategies for the products offered by Luwih Cafe Dalung in Badung Regency. This study uses a qualitative approach. Data collection techniques such as observation, interviews, and literature review were used. The analysis technique used is qualitative descriptive analysis using SWOT analysis. The results of this study indicate that there are internal and external factors of Luwih Café Dalung and alternative strategies to increase food and beverage sales. Four strategies are formulated, such as (1) SO strategy by providing a variety of healthy contemporary menus, organizing family events at affordable prices, and online offers through media and online ordering platform applications, (2) WO strategy, namely promoting specialty foods and conducting effective and efficient menu analysis, (3) ST strategy, which can be applied by expanding the menu with vegan options to provide more variety for visitors with families, implementing a membership program, and providing a suggestion box to collect visitor complaints. (4) is the WT strategy by providing training to staff and evaluating visitor input and market demand. It is hoped that these suggested alternative strategies will increase food and beverage sales at Luwih Café Dalung.