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All Journal Urecol Journal. Part C: Health Sciences
Saputri, Nikmah
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Dentistry Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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The Evaluation of Patient Satisfction on The Quality of Medicine Prescribtion Service at the Government Owned Hospital of Karanganyar Regency Saputri, Nikmah; Rejeki, Mirah
Urecol Journal. Part C: Health Sciences Vol. 3 No. 1 (2023): January-June
Publisher : Konsorsium LPPM Perguruan Tinggi Muhammadiyah 'Aisyiyah (PTMA) Koordinator Wilayah Jawa Tengah - DIY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53017/ujhs.211

Abstract

Pharmaceutical services are services directly and responsibily to patients related to the availability of pharmaceuticals that aim to improve patient quality patient satisfaction cannot be separated from the quality of health services, the better the service provided, the patient satisfaction will increase. To be able to see an increase in service quality, it can be identified by measuring the level of patient satisfaction survey. The purpose of this study was to determine the level of satisfaction of outpatients on the quality of drug prescription services at the hospital. This research was a descriptive quantitative study. The sampling technique uses probability sampling. Respondents in this study amounted to 181 respondents. The analysis used is unvariate analysis. The results showed that the level of patient satisfaction with pharmaceutical services seen from the tangible dimension was 50,3%, the reliability dimension was 53,0%, the responsiveness dimension was 54,7%, the assurance dimension was 56,9% and the emphaty dimension obtained a result of 53,6%. It can be concluded that from the results of the distribution table above, the largest percentage is the responsiveness dimension (64,7%) and the assurance dimension (56,9%).
Increasing Public Knowledge about BPJS Kesehatan Saputra, Raihan Alif; Saputri, Nikmah; Ramadhani, Riszi; Nurcahyaningsih, Intan; Kusumawardhani, Oktavy Budi; Rizky, Wahyu
Urecol Journal. Part C: Health Sciences Vol. 3 No. 1 (2023): January-June
Publisher : Konsorsium LPPM Perguruan Tinggi Muhammadiyah 'Aisyiyah (PTMA) Koordinator Wilayah Jawa Tengah - DIY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53017/ujhs.245

Abstract

The Social Security Administering Body (BPJS) for Health is a special institution tasked with administering health insurance for the public, civil servants, and private employees. But until now there are still people who have not registered as BPJS Health participants either independently or paid for by the government. This community service aims to increase the understanding and knowledge of the hamlet community on how to register for BPJS Health and the importance of using BPJS Health. The place for the service to be carried out is in Bakaran Hamlet, RT 01, Sukosari Village, Jumantono, Karanganyar. The method of community service in this activity is through lectures, discussions, and questions and answers about aspects of registration, the latest contributions so as to be able to encourage an increase in public knowledge in general as BPJS users. Before the pre-test was carried out, the result was that 50% of the people did not understand. Then after being given the material, a post test was carried out, there was an increase to 80% of the community understood. In community service activities it can be concluded that the implementation of community service regarding the introduction of BPJS Health can increase public understanding and knowledge.
Co-Authors Nurcahyaningsih, Intan Oktavy Budi Kusumawardhani Ramadhani, Riszi Rejeki, Mirah Rizky, Wahyu Saputra, Raihan Alif