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All Journal Urecol Journal. Part C: Health Sciences Sentra Dedikasi: Jurnal Pengabdian Masyarakat
Nurcahyaningsih, Intan
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Agriculture, Biological Sciences & Forestry Computer Science & IT Dentistry Education Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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Sosialisasi Implementasi Standar Akreditasi terhadap Patient Experience di RSUD Kabupaten Karanganyar Pujilestari, Agustina; Kismanto , Joko; Surya, Nella Tri; Saputri , Amelia; Nurcahyaningsih, Intan
SENTRA DEDIKASI: Jurnal Pengabdian Masyarakat Vol. 1 No. 3 (2023): September 2023
Publisher : Arlisaka Madani Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59823/dedikasi.v1i3.35

Abstract

Selama ini pengukuran kepuasan pasien selalu menjadi alternative utama dalam melakukan pengukuran tehadap mutu atau kualitas pelayanan. Masalahnya, hasil dari survey kepuasan pasien tersebut kebanyakan hanya berupa data kuantitatif, yang kurang mampu mengurai fakta dari masalah pelayanan yang terjadi di rumah sakit. Pengukuran pengalaman pasien (Patient Experience) dinilai lebih efektif sebagai indikator kualitas pelayanan. Pengalaman pasien merupakan salah satu aspek yang sangat berpengaruh pada penilaian dan capaian akreditasi. Kontribusi kegiatan pengabdian ini bertujuan untuk mewujudkan keterlibatan staf manajemen di Rumah Sakit Umum Daerah Kabupaten Karanganyar melalui kegiatan sosialisasi ini untuk meningkatkan kesadaran dan pengetahuan terkait implementasi standar akreditasi rumah sakit terhadap patient experience. Metode kegiatan pengabdian kepada Masyarakat ini dilakukan dengan metode ceramah yang kemudian dilanjutkan dengan diskusi dengan partisipan yang hadir. Secara umum patient experience yang dirasakan oleh pasien yaitu meliputi profesionalitas dalam pelayanan baik dari sumber daya manusia dan prosedur pelayanannya, Lingkungan serta fasilitas lengkap yang menunjang pelayanan, dan akses pelayanan. Hadirnya jajaran manajemen puncak seperti direktur rumah sakit dan beberapa kepala bidang, serta tim akreditasi rumah sakit menjadi bukti keberhasilan pelaksanaan kegiatan pengabdian ini.
Increasing Public Knowledge about BPJS Kesehatan Saputra, Raihan Alif; Saputri, Nikmah; Ramadhani, Riszi; Nurcahyaningsih, Intan; Kusumawardhani, Oktavy Budi; Rizky, Wahyu
Urecol Journal. Part C: Health Sciences Vol. 3 No. 1 (2023): January-June
Publisher : Konsorsium LPPM Perguruan Tinggi Muhammadiyah 'Aisyiyah (PTMA) Koordinator Wilayah Jawa Tengah - DIY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53017/ujhs.245

Abstract

The Social Security Administering Body (BPJS) for Health is a special institution tasked with administering health insurance for the public, civil servants, and private employees. But until now there are still people who have not registered as BPJS Health participants either independently or paid for by the government. This community service aims to increase the understanding and knowledge of the hamlet community on how to register for BPJS Health and the importance of using BPJS Health. The place for the service to be carried out is in Bakaran Hamlet, RT 01, Sukosari Village, Jumantono, Karanganyar. The method of community service in this activity is through lectures, discussions, and questions and answers about aspects of registration, the latest contributions so as to be able to encourage an increase in public knowledge in general as BPJS users. Before the pre-test was carried out, the result was that 50% of the people did not understand. Then after being given the material, a post test was carried out, there was an increase to 80% of the community understood. In community service activities it can be concluded that the implementation of community service regarding the introduction of BPJS Health can increase public understanding and knowledge.
Co-Authors Agustina Pujilestari Kismanto , Joko Oktavy Budi Kusumawardhani Ramadhani, Riszi Rizky, Wahyu Saputra, Raihan Alif Saputri , Amelia Saputri, Nikmah Surya, Nella Tri