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All Journal Dinamisia: Jurnal Pengabdian Kepada Masyarakat Educational Leadership and Management Journal
Ayhuan, Welhelmina Febriana
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Education Social Sciences Other

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Conflict Management Skills Development in Education Transformation for Teachers of SMA Negeri 13 Ambon : Pengembangan Kemampuan Manajemen Konflik dalam Transformasi Pendidikan bagi Guru SMA Negeri 13 Ambon Ayhuan, Welhelmina Febriana; Satori, Djam'an; Nurdin, Diding; Meirawan, Danny
Dinamisia : Jurnal Pengabdian Kepada Masyarakat Vol. 8 No. 6 (2024): Dinamisia: Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/dinamisia.v8i6.23234

Abstract

SMA Negeri 13 Ambon, as one of the driving schools in Ambon City, is currently sustaining to carry out transformation efforts comprehensively. This effort certainly raises many sources of conflicts, which, if managed properly, will actually become constructive conflicts that encourage the transformation process. Unfortunately, conflict that happened internally in the school is regarded negative by most of the teachers at the school and actually eventually hinder the transformation process at school. This has a great impact on the teacher's lack of ability to manage conflict in the school. Through the program of Musyawarah Guru Mata Pelajaran (MGMP), teachers are equipped with the correct understanding of conflict and how to manage conflict appropriately so that it is beneficial for the transformation process at SMA Negeri 13 Ambon.
Pseudo-Resolution and Structural Conflict in Schools Undergoing Policy-Driven Transformation: A Work Conflict Management Model for Sekolah Penggerak Ayhuan, Welhelmina Febriana; Kurniady, Dedy Achmad; Sururi, Sururi; Kurniatun, Taufani Chusnul
Educational Leadership and Management Journal Vol. 4 No. 2 (2026): July - December 2026 (In Progress)
Publisher : FKIP Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/element.v4i2.60087

Abstract

This study develops a contextually grounded work conflict management model for Sekolah Penggerak, Indonesia's national educational transformation program (Ministerial Decree No. 371/M/2021). Using a qualitative comparative two-site case study design, the study collected data from two Sekolah Penggerak Cohort I senior secondary schools in Kota Ambon, Maluku, through ten semi-structured in-depth interviews, 22 structured participatory field notes, and document analysis. Findings reveal that work conflict is predominantly structural-systemic, driven by task ambiguity, disproportionate workloads, ineffective policy communication, resource constraints, generational gaps, and unclear administrative rules. The most critical original finding is pseudo-resolution: conflict appears administratively settled through formal institutional pressure, yet structural tensions remain unaddressed, perpetuating recurring conflict cycles. Conflict management is informal and person-dependent, relying entirely on principals' individual leadership capacity without standardized institutional procedures. Based on a systematic synthesis of empirical findings and theoretical frameworks, this study proposes the Reflective-Collaborative Work Conflict Management Model comprising seven cyclical stages: early detection, root-cause analysis, open dialogue, neutral leadership mediation, multi-stakeholder collaboration, formal agreement documentation, and continuous reflective evaluation. Practical implications are advanced for school principals, district education offices, and Kemendikbudristek, with particular significance given the program's national target of reaching all Indonesian schools by 2027.
Co-Authors Danny Meirawan Dedy Achmad Kurniady Diding Nurdin, Diding Satori, Djam'an Sururi Sururi, Sururi Taufani Chusnul Kurniatun