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All Journal Journal of Natural Science and Integration Paedagoria : Jurnal Kajian, Penelitian dan Pengembangan Kependidikan Journal AL-MUDARRIS Jurnal Inovasi Pendidikan Dasar RESEARCH AND DEVELOPMENT JOURNAL OF EDUCATION (RDJE) Archive: Jurnal Pengabdian Kepada Masyarakat Edudeena : Journal of Islamic Religious Education J-ABDIPAMAS (Jurnal Pengabdian Kepada Masyarakat) International Education Trend Issues Al-Muraqabah: Journal of Management and Sharia Business Wadiah: Jurnal Perbankan Syariah
Umatin, Choiru
Universitas Islam Negeri Syekh Wasil Kediri
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Mathematics Public Health Social Sciences Other

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Literature Study on Problems of Office Management Vocational School Teachers in Implementing Learning Technology Andi Basuki; Eni Susilowati; Choiru Umatin
International Education Trend Issue Vol. 2 No. 2 (2024): International Education Trend Issue July–December
Publisher : PT. BATARI EDU CALYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ieti.v2i2.534

Abstract

This systematic literature review investigates the challenges faced by vocational school teachers in implementing educational technology. Adopting the PICOC framework, it synthesizes findings from 10 articles published between 2014-2024, selected from Scopus, Web of Science, EBSCOhost, and ProQuest databases. The review explores factors influencing teachers' readiness and effectiveness in integrating technology, such as digital competence, infrastructure, and leadership support. Key challenges identified include time constraints, inadequate training, and limited technical support. Strategies to enhance readiness involve continuous professional development, ICT expert support, diverse training programs, and collaborative learning communities. The findings contribute to developing effective policies and initiatives to support vocational teachers in successfully leveraging technology, ultimately improving education quality and preparing students for the digital era.
Urgensi Mutu Pelayanan Customer Service Dalam Meningkatkan Kepuasan Dan Loyalitas Nasabah Choiru Umatin; Chelsea Vanessa; Atina Sulkha; Noviana Nurkholifah; Adjie Pambudi; Mochamad Nasichin Al Muiz; M. Ubaidillah Ridwanulloh
WADIAH Vol. 8 No. 2 (2024): Wadiah: Jurnal Perbankan Syariah
Publisher : Fakultas Ekonomi dan Bisnis Islam, UIN Syekh Wasil Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30762/wadiah.v8i2.1509

Abstract

ABSTRACT Service capability plays an important role for the sustainability of a company in increasing customer satisfaction and loyalty. The main priority of a company engaged in banking services is customer satisfaction. In winning the increasingly competitive competition, the Bank strives to provide the best service (service excellent). This study aims to determine the importance of retaining customers and reaching potential customers. In addition, to find out how to maintain and improve the quality and loyalty of its customers. The research uses a library research method in which data is collected based on academic data bases, digital libraries, and repositories of educational institutions. Some references are obtained from books, scientific journals, articles and research reports relevant to customer service quality research in improving customer quality and loyalty. The result is that customer service quality has a crucial role in shaping customer perceptions of financial institutions. Quality of service is very concerned about satisfaction and loyalty to maintain a positive brand image or image in the eyes of the community. The effect of customer satisfaction on customer loyalty can show that customer satisfaction has a significant effect on customer loyalty. Increasing service quality has an impact on customer satisfaction and loyalty is also increasing. Conversely, if the quality of Customer Service service decreases, it will have an impact on worsening customer satisfaction and loyalty.
Co-Authors Adjie Pambudi Aisyah, Lina Dewi Andi Basuki Atina Sulkha Aziza Anggi Maiyanti Chelsea Vanessa Chusnul Chuluq Desi Widayanti Dewi Fatmala Putri Ector Geovanny Pupiales Chuquin Eni Susilowati Erwin Indrioko Izza Nur Iliyyin Laili, Ummiy Fauziyah M. Ubaidillah Ridwanulloh M. Ubaidillah Ridwanulloh Mochamad Nasichin Al Muiz Mochamad Nasichin Al Muiz Nila Zaimatus Septiana Noviana Nurkholifah Nur Jahan Ahmad Puspitasari, Erika Rahmawati, Novi Rosita Ummiy Fauziyah Laili Ummiy Fauziyah Laili Ummiy Fauziyah Laili Yulianti Yusal