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All Journal Miracle Get Journal Sustainable Applied Modification Evidence Community Professional Evidence-based Research and Advances in Wellness and Treatment
Wibowo Hanafi Ari Susanto
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Nursing Public Health

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Journal : Miracle Get Journal

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The Relationship Between Nurses' Workload and Quality of Service to Patients in the ICU Room Rahmawati Shoufiah; Jenti Sitorus; Wibowo Hanafi Ari Susanto; Rida Millati; Herna Linda
Miracle Journal Get Press Vol 2 No 2 (2025): May, 2025
Publisher : CV. Get Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69855/mgj.v2i2.127

Abstract

Health services in the ICU room have a high level of complexity, with nurses as the main medical personnel who play a role in providing intensive care to patients in critical condition. High workload in nurses can affect the quality of service provided. This study aims to analyze the relationship between nurse workload and quality of service to patients in the ICU room. This research method uses a correlational design with a cross-sectional approach. The study sample amounted to 50 nurses in the ICU room of RSUD Abdul Wahab Sjahranie Samarinda who were selected using purposive sampling technique. Data were collected through questionnaires and analyzed using the Chi-Square test. The results showed that the majority of nurses had a moderate workload (68%), while the quality of service provided was mostly classified as good (92%). Statistical analysis showed a significant relationship between workload and service quality (p-value = 0.000), where nurses with heavy workloads were more at risk of experiencing a decrease in service quality. These results indicate that effective workload management is necessary to maintain quality of care in the ICU. Hospital management is advised to evaluate work distribution to optimize nurse performance and improve the quality of health services.
Analysis of Patient Satisfaction with Health Services in Ambacang Padang Health Center Based on Electronic Derry Trisna Wahyuni S; Hilda Harun; Agnes Ratna Saputri; Khaeriah B; Wibowo Hanafi Ari Susanto
Miracle Journal Get Press Vol 2 No 4 (2025): November, 2025
Publisher : CV. Get Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69855/mgj.v2i4.254

Abstract

Quality health services and satisfying patients are the main factors in increasing trust and effectiveness of services at puskesmas. The implementation of electronic-based service system is expected to improve the quality of Service and patient satisfaction. Objective: This study aims to analyze the level of patient satisfaction with electronic-based health services in Ambacang Padang Health Center. Methods: this study uses a quantitative approach with descriptive survey design. Data were collected through questionnaires distributed to 150 patients who had used electronic services at the Ambacang Health Center. Data analysis was conducted using descriptive statistics and regression analysis to determine the effect of Service variables on patient satisfaction. Results: the results showed that patients were satisfied with electronic-based services at the Ambacang Padang Health Center with an average satisfaction score of 4.1 on a scale of 5. The main factors contributing to patient satisfaction include ease of access to services, speed of Service, and quality of communication between health workers and patients. Implication: This finding gives an idea that the implementation of electronic service system is able to improve the quality of health services in puskesmas, so that it can be used as a reference for further service development, both in terms of technology and human resources. Conclusion: electronic-based health services in Ambacang Padang Health Center are effective in increasing patient satisfaction. Therefore, it is necessary to make continuous improvements to the system and training of officers so that the quality of service can be maintained and improved.
Co-Authors Agnes Ratna Saputri Derry Trisna Wahyuni S Erna Purwanti Herna Linda Hilda Harun Jenti Sitorus Khaeriah B Muna, Sirajul Rida Millati Shoufiah, Rahmawati Yayuk Sri Rahayu