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All Journal Jurnal Ekonomi, Manajemen, Bisnis, dan Akuntansi Jurnal Pengabdian Mandiri
Putri, Cyndi Dwi
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Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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Socialization On Improving The Quality Of Coffee Beans For Residents Of Muara Betung Village, Ulu Musi Sub-District District Four Lawang Putri, Cyndi Dwi; Trisnawati, Novika; Gibran, Ahmad; Kurniawan, Aditia; Putra, Iklas Ade; Utama, Gilang Fajar; Effendi, Yanto; Soleh, Ahmad; Gayatri, Ida Ayu Made Er Meytha
Jurnal Pengabdian Mandiri Vol. 2 No. 2 (2025): Desember
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/mandiri.v2i2.869

Abstract

The socialization activity to improve the quality of coffee beans of Desa Muara Betung Kecamatan Ulu Musi Kabupaten Empat Lawang. Was carried out to improve the community's understanding and knowledge regarding the quality of coffee beans produced by Muara Betung Village residents and how to overcome obstacles that will arise during the coffee bean harvesting and drying process. In this activity, direct assistance was provided to the community starting from direct introduction to the equipment that will be used for post-harvest handling, the coffee picking process by selecting coffee beans and taking ripe coffee beans from the tree which is done by picking all the fruit at once and picking ripe fruit one by one. After that, the process of drying the residents' coffee beans is carried out to produce good quality by utilizing the yard or on the side of the road with a sack or tarpaulin base. The drying process by utilizing the heat of sunlight will be able to maintain the cleanliness of the coffee and can be monitored direction.
Public Satisfaction Index Analysis At The Embong Ijuk Village Office Bermani Ilir District Putri, Cyndi Dwi; Anggriani, Ida; Putra, Iswidana Utama
Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 2 No. 2 (2026): Januari
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jemba.v2i2.479

Abstract

The measurement of the Community Satisfaction Index (IKM) also helps public service implementers identify several aspects that need improvement to enhance the quality of public services, particularly at the Embong Ijuk Village Office, Bermani Ilir District. This study aims to analyze the level of the Community Satisfaction Index (IKM) at the Embong Ijuk Village Office, Bermani Ilir District. The method used refers to the Community Satisfaction Survey (SKM) in accordance with the guidelines stated in the Regulation of the Minister for Administrative and Bureaucratic Reform of the Republic of Indonesia Number 14 of 2017, which includes nine indicators: requirements, procedures, completion time, costs/tariffs, product specifications of service types, competence of implementers, behavior of implementers, facilities and infrastructure, as well as complaint handling, suggestions, and feedback. The results of the analysis show that the level of community satisfaction with public services at the Embong Ijuk Village Office achieved an IKM score of 76.75, with a B service quality rating and a “Good” category, as it falls within the conversion value range of 76.61–88.30. The lowest-scoring element was service completion time, with an average of 2.30, categorized as less satisfactory (interval 2.60–3.064). Meanwhile, the highest-scoring element was implementers’ behavior, which obtained an average of 3.29, categorized as Good.
Co-Authors Ahmad Soleh Effendi, Yanto Gayatri, Ida Ayu Made Er Meytha Gibran, Ahmad Ida Anggriani KURNIAWAN, ADITIA Putra, Iklas Ade Putra, Iswidana Utama Trisnawati, Novika Utama, Gilang Fajar