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All Journal Jurnal Manajemen dan Pendidikan Agama Islam Katalis Pendidikan: Jurnal Ilmu Pendidikan dan Matematika
Wardatul Kamilah
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Religion Decision Sciences, Operations Research & Management Education Mathematics Other

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Manajemen Kualitas dan Kepuasan Pelanggan: Sebuah Systematic Literature Review pada Organisasi Bisnis, Pendidikan dan Perikanan Wardatul Kamilah; Nadia Yolanda Salsabila; Adellia Rizky Falela; Mu’allimin Mu’allimin
Katalis Pendidikan : Jurnal Ilmu Pendidikan dan Matematika Vol. 2 No. 4 (2025): Desember : Katalis Pendidikan : Jurnal Ilmu Pendidikan dan Matematika
Publisher : Lembag

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/katalis.v2i4.2569

Abstract

Quality management has become an increasingly strategic issue across various sectors, including business, education, and fisheries, as it directly relates to customer satisfaction, competitiveness, and organizational sustainability. However, the existing literature reveals diverse approaches and outcomes, necessitating a more comprehensive synthesisThis research seeks to analyze the influence of quality. management in improving organizational performance, customer satisfaction, and sustainability. Using a qualitative literature review method, the search process was conducted through Google Scholar and the Publish or Perish application with the keyword “Customer Satisfaction.” From the initial 30 articles published between 2020 and 2025, 27 were screened and validated, and 5 core articles were selected for in-depth analysis. The findings reveal three major insights. First, the implementation of Total Quality Management (TQM) enhances organizational culture, performance, and competitiveness. Second, quality management in the fisheries sector plays a vital role in water quality control, supporting successful production outcomes. Third, product and service quality emerge as dominant factors influencing customer satisfaction and loyalty. In conclusion, quality management serves as a fundamental and cross-sectoral strategy that strengthens organizational performance and sustainability. Future studies are encouraged to explore the integration of quality management with digital transformation and environmental sustainability to develop more adaptive and resilient management models suited to the evolving global context.
Peran Psikologi Manajemen dalam Pendidikan dan Organisasi: Kajian Sistematis terhadap Efektivitas dan Adaptasi Kinerja Yusnida Abila; Wardatul Kamilah; Hulwatun Nisa’; Mu’alimin
Jurnal Manajemen dan Pendidikan Agama Islam Vol. 4 No. 3 (2026): Mei: Jurnal Manajemen dan Pendidikan Agama Islam
Publisher : Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jmpai.v4i3.1987

Abstract

Management psychology is an essential element in addressing the dynamics of modern organizational change, particularly in efforts to improve performance effectiveness, educational quality, and human resource development. The complexity of individual behavior within organizations requires psychological approaches that are integrated with management practices to optimize human resource management. This study aims to examine recent developments in management psychology and analyze its contribution to improving organizational quality and effectiveness. The research employed a literature review method by analyzing scientific articles published between 2022 and 2025. Articles were collected from various academic databases and selected based on their relevance and publication quality. The findings reveal three major trends in management psychology: the implementation of emotional intelligence-based leadership, the enhancement of employee psychological well-being, and the utilization of digital technology in human resource management. These aspects have been shown to contribute significantly to increased productivity, work motivation, employee engagement, and organizational adaptability in responding to environmental changes. Therefore, management psychology plays a strategic role in creating organizations that are more effective, adaptive, and sustainable amid continuously evolving global challenges.
Co-Authors Adellia Rizky Falela Hulwatun Nisa’ Mu’alimin Mu’allimin Mu’allimin Nadia Yolanda Salsabila Yusnida Abila