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All Journal Jurnal Manajemen dan Pendidikan Agama Islam Katalis Pendidikan: Jurnal Ilmu Pendidikan dan Matematika
Nadia Yolanda Salsabila
Unknown Affiliation
Religion Decision Sciences, Operations Research & Management Education Mathematics Other

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Manajemen Kualitas dan Kepuasan Pelanggan: Sebuah Systematic Literature Review pada Organisasi Bisnis, Pendidikan dan Perikanan Wardatul Kamilah; Nadia Yolanda Salsabila; Adellia Rizky Falela; Mu’allimin Mu’allimin
Katalis Pendidikan : Jurnal Ilmu Pendidikan dan Matematika Vol. 2 No. 4 (2025): Desember : Katalis Pendidikan : Jurnal Ilmu Pendidikan dan Matematika
Publisher : Lembag

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/katalis.v2i4.2569

Abstract

Quality management has become an increasingly strategic issue across various sectors, including business, education, and fisheries, as it directly relates to customer satisfaction, competitiveness, and organizational sustainability. However, the existing literature reveals diverse approaches and outcomes, necessitating a more comprehensive synthesisThis research seeks to analyze the influence of quality. management in improving organizational performance, customer satisfaction, and sustainability. Using a qualitative literature review method, the search process was conducted through Google Scholar and the Publish or Perish application with the keyword “Customer Satisfaction.” From the initial 30 articles published between 2020 and 2025, 27 were screened and validated, and 5 core articles were selected for in-depth analysis. The findings reveal three major insights. First, the implementation of Total Quality Management (TQM) enhances organizational culture, performance, and competitiveness. Second, quality management in the fisheries sector plays a vital role in water quality control, supporting successful production outcomes. Third, product and service quality emerge as dominant factors influencing customer satisfaction and loyalty. In conclusion, quality management serves as a fundamental and cross-sectoral strategy that strengthens organizational performance and sustainability. Future studies are encouraged to explore the integration of quality management with digital transformation and environmental sustainability to develop more adaptive and resilient management models suited to the evolving global context.
Pendekatan Psikologi dalam Membangun Komusnikasi Efektif pada Manajemen Organisasi Alin Nur Indahsari; Nadia Yolanda Salsabila; Maftuhatul Afrah; Muallimin Muallimin
Jurnal Manajemen dan Pendidikan Agama Islam Vol. 4 No. 3 (2026): Mei: Jurnal Manajemen dan Pendidikan Agama Islam
Publisher : Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/jmpai.v4i3.2003

Abstract

Effective communication is a crucial element in the success of organizational management. In modern organizational practices, communication is not only concerned with the transmission of information but also involves psychological aspects such as perception, emotions, motivation, and interpersonal relationships among organizational members. This study aims to examine the role of psychological approaches in building effective communication within organizational management through a literature review method. The research data were obtained from scientific articles published between 2020 and 2025, accessed through Google Scholar and the Publish or Perish application. The initial search identified 30 articles; after the screening and eligibility processes, 27 relevant articles were selected. Further selection resulted in 5 articles that were most relevant to the research topic and were analyzed in depth. The findings indicate that psychological approaches such as emotional intelligence, empathy, motivation, and interpersonal perception play a significant role in enhancing the effectiveness of organizational communication. These findings suggest that integrating psychological approaches into organizational communication practices can improve the quality of workplace relationships, reduce conflicts, and enhance overall organizational performance.
Co-Authors Adellia Rizky Falela Alin Nur Indahsari Maftuhatul Afrah Muallimin Muallimin Mu’allimin Mu’allimin Wardatul Kamilah