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All Journal IJGIE (International Journal of Graduate of Islamic Education)
Celiya Cinantya
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Applying Arcaro’s Total Quality Management (TQM) Principles In Strategic Efforts To Enhance Educational Service Quality: Introduction, Methodology, Findings, Discussion, Conclusion, References Rusda, Rusda; Rahmani Hafizi; Suyoto; Aslamiah; Celiya Cinantya
IJGIE (International Journal of Graduate of Islamic Education) Vol. 7 No. 1 (2026): March
Publisher : Master of Islamic Studies Masters Program in the Postgraduate Institute of Islamic Studies Sultan Muhammad Syafiuddin Sambas, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37567/ijgie.v7i1.4379

Abstract

Total The abstract is well structured and written in clear academic language; however, this revision strengthens the theoretical contribution and novelty of the research. Total Quality Management (TQM) has evolved into one of the most influential paradigms for achieving excellence in education. In the 21st century, educational institutions are challenged to provide services that are student-centered, data-driven, and responsive to stakeholder expectations. This study aims to critically analyze the strategic relevance and theoretical contribution of Arcaro’s TQM principles in enhancing educational service quality. By employing a library research method, this study synthesizes findings from national and international scholarly literature, including journals, books, and prior studies on TQM implementation in education. The analysis reveals that Arcaro’s TQM framework not only aligns with global educational quality standards but also introduces a pedagogical dimension often absent in conventional management models. Its focus on leadership commitment, stakeholder participation, data-based evaluation, and continuous improvement provides a holistic structure for institutional transformation. Theoretically, this study contributes to the modernization of educational quality management by integrating Arcaro’s human-centered approach emphasizing ethical leadership, collaborative culture, and learner empowerment into contemporary educational contexts. Practically, the adaptation of Arcaro’s TQM principles offers a new strategic perspective for developing sustainable quality systems in both schools and higher education institutions. Despite challenges such as limited resources, bureaucratic rigidity, and resistance to change, effective leadership and adaptive governance remain key to successful implementation. In conclusion, Arcaro’s TQM framework provides a comprehensive and contextually adaptable model that bridges management theory and educational innovation, advancing a culture of continuous improvement and stakeholder satisfaction in the global education landscape.
Arcaro’s Total Quality Management Principles As A Strategic Approach To Enhancing Educational Service Quality In Indonesia Rahmadi; Muhsinin; Aslamiah; Celiya Cinantya
IJGIE (International Journal of Graduate of Islamic Education) Vol. 7 No. 1 (2026): March
Publisher : Master of Islamic Studies Masters Program in the Postgraduate Institute of Islamic Studies Sultan Muhammad Syafiuddin Sambas, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37567/ijgie.v7i1.4583

Abstract

Total Quality Management (TQM) has developed into a key managerial approach for enhancing educational quality. Arcaro introduced five core TQM principles in the educational context customer focus, total involvement, measurement, continuous improvement, and commitment which serve as a comprehensive framework for organizational improvement. This study examines the applicability of Arcaro’s TQM principles as a strategic approach for strengthening educational service quality in response to 21st-century demands. This research adopts a library study design by reviewing 35 literature sources, including national and international journal articles, authoritative books, and previous empirical studies on TQM implementation in education. The sources were selected based on relevance to TQM theory, publication within the last ten years (except foundational works), and methodological rigor. Data were analyzed through qualitative content analysis, involving categorization, comparison, and synthesis of key concepts across the selected literature. The findings show that Arcaro’s TQM principles align strongly with contemporary national and global quality standards by emphasizing stakeholder satisfaction, collaborative participation, evidence-based evaluation, continuous refinement, and leadership commitment. These principles consistently emerge as a strategic foundation for improving educational service quality, although implementation may be constrained by factors such as limited institutional resources, bureaucratic structures, and resistance to organizational change. Theoretically, this study contributes by reaffirming Arcaro’s TQM as a relevant framework for modern educational quality management. Practically, it offers guidance for schools and higher education institutions seeking structured strategies to enhance service quality through stakeholder engagement, data-driven practices, and continuous improvement mechanisms.
Co-Authors Aslamiah Muhsinin Rahmadi Rahmani Hafizi Rusda, Rusda Suyoto