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All Journal Journal of Social Science Jurnal Syntax Transformation Journal Of World Science SIGn Journal of Social Science Journal of Comprehensive Science Edunity: Kajian Ilmu Sosial dan Pendidikan INJURITY: Journal of Interdisciplinary Studies Journal of Social Science
Sri Wulandari
Universitas Swadaya Gunung Jati, Indonesia
Religion Humanities Chemistry Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Physics Public Health Social Sciences Other

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PADUKA service : Dimension and Implementation of Population Administration Shofy Amalia; Zahra Rahmadenia; Sri Wulandari; Farida Nurfalah
Journal of Social Science Vol. 6 No. 3 (2025): Journal of Social Science
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

PADUKA (Collective Service for Registration of Population Documents and Civil Registration in Villages) is a digital innovation from the Cirebon Regency Disdukcapil which aims to make it easier for the community to access population administration services. This service runs on a non-mandatory cooperation agreement between the Disdukcapil and the village, so that the services are not evenly distributed in Cirebon Regency. This research aims to determine the dimensions and implementation of PADUKA's services, and identify obstacles and efforts to improve the quality of services. The methods used in the study are qualitative methods, data collection through observation, interviews, and dookumentation, with analysis based on the E-Govqual theory according to Papadomichelaki and Mentaz (2012) which includes six dimensions. Based on the results of the research, the implementation of PADUKA services provides convenience in the population administration process based on the quality standards of Content and Appearance that runs optimally. Meanwhile, the dimensions of Ease of Use, Trust, Reliability, Citizen Support, Functionality of Interaction are still constrained in implementation. The main obstacle lies in the nature of non-mandatory and permanent cooperation agreements, as well as communication and low quality of human resource competencies. The efforts made are to improve the cooperation agreement period, operator training, and system improvement. Overall, PADUKA has shown a positive contribution to the transformation of digital-based public services, although more intense evaluation is needed to ensure equitable distribution and optimization of services.
Intercultural Communication of Local Buyers in Business Negotiation Practices with Mask Artisans Adz Dzikrya Syainie; Inggit Nurrohmah; Dian Andriany; Sri Wulandari
Interdiciplinary Journal and Hummanity (INJURITY) Vol. 4 No. 8 (2025): Injurity: Interdiciplinary Journal and Humanity
Publisher : Pusat Publikasi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58631/injurity.v4i8.1473

Abstract

WAS Gallery is an art gallery located in Slangit Village, Cirebon Regency, which specializes in producing various traditional crafts, particularly Cirebon masks, and has successfully reached the national market with customers across different regions of Indonesia. This study aims to further explore the communication strategies employed by consumers and the outcomes of intercultural communication in the business negotiation process between WAS Gallery and clients from diverse regions. The research was conducted at WAS Gallery in Slangit Village, Klangenan District, Cirebon Regency, West Java, using a qualitative descriptive method through interviews, documentation, observation, and literature review as data collection techniques. The study is grounded in Gudykunst’s theory of intercultural communication, which includes four key indicators: cultural, sociocultural, psychocultural, and environmental. The findings reveal that these four indicators significantly influence mutual respect and tolerance among individuals, recognizing that each person brings different cultural backgrounds that shape their communication styles. This research is expected to help both artisans and customers enhance trust and mutual appreciation for each other's cultures.
Improving Employee Competence in Food Logistics Services in Cirebon City Adinda; Sri Wulandari
Journal of Social Science Vol. 7 No. 2 (2026): Journal of Social Science
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jss.v7i2.1061

Abstract

Perum Bulog plays a strategic role in maintaining national food security, but its implementation has not been optimal because employee competencies still need to be improved. Therefore, human resource capacity building is an important factor in strengthening Perum Bulog's performance. This study aims to identify employee competencies in improving food logistics services, as well as obstacles and implementation efforts at Perum Bulog Cirebon. This study used a qualitative descriptive method with an empirical approach. The main informant is the Head of Perum Bulog Cirebon Branch with supporting informants being employees and work partners. Data were obtained through observation, interviews, and documentation, then analyzed through data reduction, data presentation, and conclusion drawing. The research refers to (Spencer & Spencer, 1993) competency theory, which includes motive, traits, self-concept, knowledge, and skills. The results show that employee competency is not yet optimal, especially in terms of knowledge and skills, which is influenced by training that is not yet routine and is still centralized at the head office. Other obstacles include the incompatibility of employees' educational backgrounds, complaints from partners about the quality of rice, and manual administration. Efforts made include branch-based training, strengthening rice quality control, and providing online administrative verification services. Improving employee competency is key to improving food logistics services at Bulog Cirebon.
Implementation of Talent Management as A Strategy for Enhancing the Professionalism of Civil Servants Aghnia Nurhabibah; Sri Wulandari
Journal of World Science Vol. 5 No. 5 (2026): Journal of World Science
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jws.v5i5.1670

Abstract

Bureaucratic reform requires professional and adaptive management of the state civil apparatus (ASN). One of the strategic instruments developed by the government is talent management to ensure the placement of employees according to potential, competence, and performance. This study aims to analyze the implementation of talent management at the Cirebon Regency Personnel and Human Resources Development Agency (BKPSDM), identify obstacles to its implementation, and examine efforts made to improve the professionalism of ASN. The theoretical framework of the research refers to the concept of talent management (Collings & Mellahi; Armstrong & Taylor), the Gallardo-Gallardo dimension of talent (natural ability, mastery, commitment, fit), as well as the subject's approach. The research method used is qualitative with a descriptive approach. Data were collected through in-depth interviews, observations, and documentation studies of purposively selected key informants and supporters. The results of the study show that talent management in the Cirebon Regency BKPSDM has been implemented in stages through competency and potential assessments, ASN profile mapping, and the implementation of a nine-box matrix. However, its implementation has not been optimal due to the limitations of assessors, political intervention, low digital literacy, and a work culture that is not yet performance-oriented. Improvement efforts are carried out through strengthening socialization, consistency in the implementation of the merit system, infrastructure development, and changes in work culture. It was concluded that talent management has the potential to significantly improve the professionalism of ASN, but it requires leadership commitment and sustainable institutional strengthening.
Business Communication Strategy of Emok Bank “Mekaar” in The Context of Social Conflict in the Community Nurliani Rizka Damayanti; Sri Wulandari; Welly Wihayati
Interdiciplinary Journal and Hummanity (INJURITY) Vol. 5 No. 4 (2026): Injurity: Interdiciplinary Journal and Humanity
Publisher : Pusat Publikasi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58631/injurity.v5i4.1531

Abstract

This study explores Bank Emok Mekaar's commercial communication and social impact in Kamaranglebak Village, Greged District, Cirebon Regency. This research employs qualitative approaches such in-depth interviews, observation, and documentation. Face-to-face engagement, regular group meetings, and easy language may help Bank Emok Mekaar retain customers. Social communication promotes fairness, financial literacy, and openness, which may mislead customers about loan risks and accountability. Mental stress, social control, and family-community conflict followed. These findings suggest that Bank Emok Mekaar's business communication impacts community social and economic realities, warranting further study.
Human Resource Development as a Strategy for Improving Employee Competencies in the Local Government Sector Tri Sasti Rahmawati; Sri Wulandari
Edunity Kajian Ilmu Sosial dan Pendidikan Vol. 5 No. 5 (2026): Edunity: Social and Educational Studies
Publisher : PT Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/edunity.v5i5.497

Abstract

This study examines human resource development as a strategy for enhancing the competencies of employees within the local government environment, specifically at the Civil Service and Human Resource Development Agency (BKPSDM) of Kuningan regency. The study aims to analyze the implementation of human resource development, assess the competency levels of Civil Servants (ASN), and identify the supporting and inhibiting factors in the competency development process. This research employed a qualitative approach with a case study design. Data were collected through in-depth interviews and documentation, and were analyzed using Noe’s Human Resource Development Theory and wibowo’s Competency Theory. The finding indicates that the implementation of human resource development at BKPSDM Kuningan Regency has been carried out in accordance with applicable regulations and is based on a merit system and talent management. Competency development is conducted through various programs, including education and training, technical guidance, coaching, mentoring, and the utilization of a Learning Management System (LMS). The competency level of ASN is categorizes as good, as reflected in the Civil Servant Professionalism Index. However, the implementation still faces several challenges, such as limited budget, a shortage of instructors, and suboptimal participation of employees. On the other hand, the process is supported by the commitment of implementers, systematic planning, the application of a merit system, and the use of LMS as an efficiency strategy. Optimization efforts are carried out through strengthening talent management, developing an internal LMS, and establishing cooperation with other competency development institutions.
Pop-Up Governance: Spatial-Temporal Adaptability of Street-Level Bureaucracy in the Dukcapil on the Street Program in Kuningan Regency Faiq Nur Rohman; Sri Wulandari
SIGn Journal of Social Science Vol 6 No 2: Desember 2025 - Mei 2026
Publisher : CV. Social Politic Genius (SIGn)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37276/sjss.v6i2.691

Abstract

Conventional population administration services frequently encounter constraints due to the temporal limitations of the working-class community. In response to these challenges, the Dukcapil on the Street innovation emerged as a manifestation of temporary, or pop-up, governance, operating tactically within informal public spaces. This study aims to analyze the spatial-temporal adaptability of street-level bureaucracy, explore the deconstruction of public satisfaction, and identify systemic tensions in the field. Utilizing a single-case study approach, primary data were collected through in-depth interviews with four key informants selected via a purposive criterion technique, integrated with unstructured field observations and thematic analysis. The results demonstrated that an operational time compression of 2.5 hours, facilitated by the parallel processing of four work divisions, successfully generated massive productivity without relying on capital-intensive infrastructure. The spatial relocation of service interactions to recreational areas materialized segmented inclusivity for the active workforce and constructed conditional satisfaction through the proactive role of bureaucrats acting as spatial facilitators. Nevertheless, this innovation provoked systemic tensions, manifesting in the absolute rejection of birth certificate amendment requests due to the rigidity of the central physical archives, alongside temporal exclusion resulting from the forceful system closure at exactly 09:00 Western Indonesia Time. In conclusion, this pop-up governance innovation substantiates the high adaptability of bureaucracy, yet it remains fundamentally constrained by the limitations of structural operational capacity. As an operational follow-up, this study recommends adopting securely encrypted mobile digital archival systems and a queue quota pre-registration system.
Group Communication Strategies for Resolving Conflicts in KKN (Community Service Program) Activities Wildan Nurbayan; Sri Wulandari; Dian Andriany
Jurnal Syntax Transformation Vol 7 No 6 (2026): Jurnal Syntax Transformation
Publisher : CV. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jst.v7i6.1138

Abstract

KKN (Community Service Program) places students in temporary work groups with diverse backgrounds and personalities, making potential conflicts inevitable. This study aims to identify the process of group communication, identify conflicts that arise in group communication, and analyze group communication strategies in resolving conflicts in KKN activities in Ciledug District, Cirebon Regency, specifically Group 62 Jatiseeng Village and Group 63 Ciledug Kulon Village. This study uses a qualitative descriptive method with data collection techniques through in-depth interviews, participatory observation, and documentation. The results of the study show that the strategies used to manage conflict in KKN activities include deliberation, discussion, and interpersonal communication. The implementation of effective strategies that prioritize openness, empathy, and participation in resolving conflicts can ensure smooth cooperation and the sustainability of KKN activities. This study confirms that conflicts need not be avoided, but can be resolved effectively using appropriate group communication strategies.
The Paradox of Public Service Digitalization: Electronic Signature Implementation for Family Card Document Issuance in Kuningan Regency Febriyan Suryo Iman; Sri Wulandari
SIGn Journal of Social Science Vol 7 No 1: Juni - November 2026
Publisher : CV. Social Politic Genius (SIGn)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37276/sjss.v7i1.711

Abstract

This study examines public service transformation through e-government and the operational dependence that centralized digital systems create. It analyzes the implementation of e-signature policy in the issuance of Family Card documents at the Population and Civil Registration Office of Kuningan Regency, examines the paradox of public service digitalization, and evaluates local mitigation strategies during system disruptions. This study employed a descriptive qualitative approach within a post-positivist paradigm. Data were collected through an in-depth interview with an anonymized key informant, direct observation of service processes, incidental interviews with service applicants, and documentation. The findings show that e-signature implementation operates effectively under normal system conditions. This effectiveness is reflected in communication across various channels, support for biometric devices, system-based compliance among public officials, and a more concise bureaucratic mechanism. The main conceptual finding is algorithmic compliance (compliance by design), namely, compliance achieved by the Population Administration Information System, which prevents the issuance of final documents without e-signature authorization. However, service acceleration to under one hour remains significantly dependent on the central server and network stability. During system disruptions, final documents may remain as drafts, while local officials use temporary offline recording, backup connections, and procedural adaptation to maintain service continuity. This study recommends strengthening regional server nodes, developing a Crisis Management Standard Operating Procedure, and providing system-disruption mitigation training for service personnel.
Optimizing Digital Transformation Services Through the E-Tilang App at the Majalengka District Attorney’s Office Crisna Satria Febriana; Sri Wulandari
Journal of Comprehensive Science Vol. 5 No. 6 (2026): Journal of Comprehensive Science
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jcs.v5i6.4190

Abstract

Technological advancements have prompted many government agencies to prioritize the use of electronic systems in implementing their work programs. One such agency is the Majalengka District Attorney's Office, which utilizes the E-Tilang application for traffic violation services, aiming to make the handling of traffic violations more efficient and transparent. This study aims to analyze the digital transformation services provided through the E-Tilang application at the Majalengka District Attorney's Office with regard to traffic fine payments and the retrieval of seized evidence. The research method used is qualitative descriptive, employing data collection techniques of observation, interviews, and documentation, within the E-ServQual framework, which encompasses Efficiency, Fulfillment of Needs, Responsiveness, Compensation, Contact, and Privacy. The results indicate that the implementation of the E-Tilang service provides significant convenience and efficiency for the public. Challenges include technical issues such as system disruptions during implementation and the fact that not all members of the public have fully adopted mobile banking for digital payments; however, the E-Tilang service continues to operate effectively, albeit not yet at optimal levels. The E-Tilang service program has successfully established a reliable service; however, to optimize the application, strengthening is needed in the digital and humanware (human resources) aspects in order to achieve the highest possible quality of digital transformation services, as well as continuous direct and indirect outreach in both urban and rural areas through social media.
Co-Authors Adinda Adz Dzikrya Syainie Aghnia Nurhabibah Crisna Satria Febriana Dian Andriany Faiq Nur Rohman Farida Nurfalah Febriyan Suryo Iman Inggit Nurrohmah Nurliani Rizka Damayanti Shofy Amalia Tri Sasti Rahmawati Welly Wihayati Wildan Nurbayan Zahra Rahmadenia