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All Journal Journal of Social Science INJURITY: Journal of Interdisciplinary Studies Journal of Social Science
Sri Wulandari
Universitas Swadaya Gunung Jati, Indonesia
Religion Humanities Chemistry Economics, Econometrics & Finance Education Engineering Environmental Science Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Physics Public Health Social Sciences Other

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PADUKA service : Dimension and Implementation of Population Administration Shofy Amalia; Zahra Rahmadenia; Sri Wulandari; Farida Nurfalah
Journal of Social Science Vol. 6 No. 3 (2025): Journal of Social Science
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

PADUKA (Collective Service for Registration of Population Documents and Civil Registration in Villages) is a digital innovation from the Cirebon Regency Disdukcapil which aims to make it easier for the community to access population administration services. This service runs on a non-mandatory cooperation agreement between the Disdukcapil and the village, so that the services are not evenly distributed in Cirebon Regency. This research aims to determine the dimensions and implementation of PADUKA's services, and identify obstacles and efforts to improve the quality of services. The methods used in the study are qualitative methods, data collection through observation, interviews, and dookumentation, with analysis based on the E-Govqual theory according to Papadomichelaki and Mentaz (2012) which includes six dimensions. Based on the results of the research, the implementation of PADUKA services provides convenience in the population administration process based on the quality standards of Content and Appearance that runs optimally. Meanwhile, the dimensions of Ease of Use, Trust, Reliability, Citizen Support, Functionality of Interaction are still constrained in implementation. The main obstacle lies in the nature of non-mandatory and permanent cooperation agreements, as well as communication and low quality of human resource competencies. The efforts made are to improve the cooperation agreement period, operator training, and system improvement. Overall, PADUKA has shown a positive contribution to the transformation of digital-based public services, although more intense evaluation is needed to ensure equitable distribution and optimization of services.
Intercultural Communication of Local Buyers in Business Negotiation Practices with Mask Artisans Adz Dzikrya Syainie; Inggit Nurrohmah; Dian Andriany; Sri Wulandari
Interdiciplinary Journal and Hummanity (INJURITY) Vol. 4 No. 8 (2025): Injurity: Interdiciplinary Journal and Humanity
Publisher : Pusat Publikasi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58631/injurity.v4i8.1473

Abstract

WAS Gallery is an art gallery located in Slangit Village, Cirebon Regency, which specializes in producing various traditional crafts, particularly Cirebon masks, and has successfully reached the national market with customers across different regions of Indonesia. This study aims to further explore the communication strategies employed by consumers and the outcomes of intercultural communication in the business negotiation process between WAS Gallery and clients from diverse regions. The research was conducted at WAS Gallery in Slangit Village, Klangenan District, Cirebon Regency, West Java, using a qualitative descriptive method through interviews, documentation, observation, and literature review as data collection techniques. The study is grounded in Gudykunst’s theory of intercultural communication, which includes four key indicators: cultural, sociocultural, psychocultural, and environmental. The findings reveal that these four indicators significantly influence mutual respect and tolerance among individuals, recognizing that each person brings different cultural backgrounds that shape their communication styles. This research is expected to help both artisans and customers enhance trust and mutual appreciation for each other's cultures.
Improving Employee Competence in Food Logistics Services in Cirebon City Adinda; Sri Wulandari
Journal of Social Science Vol. 7 No. 2 (2026): Journal of Social Science
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jss.v7i2.1061

Abstract

Perum Bulog plays a strategic role in maintaining national food security, but its implementation has not been optimal because employee competencies still need to be improved. Therefore, human resource capacity building is an important factor in strengthening Perum Bulog's performance. This study aims to identify employee competencies in improving food logistics services, as well as obstacles and implementation efforts at Perum Bulog Cirebon. This study used a qualitative descriptive method with an empirical approach. The main informant is the Head of Perum Bulog Cirebon Branch with supporting informants being employees and work partners. Data were obtained through observation, interviews, and documentation, then analyzed through data reduction, data presentation, and conclusion drawing. The research refers to (Spencer & Spencer, 1993) competency theory, which includes motive, traits, self-concept, knowledge, and skills. The results show that employee competency is not yet optimal, especially in terms of knowledge and skills, which is influenced by training that is not yet routine and is still centralized at the head office. Other obstacles include the incompatibility of employees' educational backgrounds, complaints from partners about the quality of rice, and manual administration. Efforts made include branch-based training, strengthening rice quality control, and providing online administrative verification services. Improving employee competency is key to improving food logistics services at Bulog Cirebon.
Co-Authors Adinda Adz Dzikrya Syainie Dian Andriany Farida Nurfalah Inggit Nurrohmah Shofy Amalia Zahra Rahmadenia