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All Journal Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) SENTRI: Jurnal Riset Ilmiah Ulil Albab KREATIF: Jurnal Pengabdian Masyarakat Nusantara
Maria M. Lino
Universitas Nusa Cendana
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Social Sciences Other

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Kualitas Pelayanan Administrasi Pembayaran Pensiun Pegawai Negeri Sipil di PT. Taspen Persero Kupang Maria Elvira Bale Senda; Maria M. Lino; David Wilfrid Rihi
KREATIF: Jurnal Pengabdian Masyarakat Nusantara Vol. 5 No. 4 (2025): Jurnal Pengabdian Masyarakat Nusantara
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/kreatif.v5i4.8692

Abstract

This study aims to analyze the quality of pension administration services for Civil Servants at PT. Taspen (Persero) Kupang, focusing on three main dimensions: tangible, reliability, and responsiveness. The research employed a descriptive qualitative method, with data collected through interviews, observations, and documentation involving eleven informants consisting of employees and Taspen participants. The findings indicate that the overall service quality at PT. Taspen Kupang is generally good, though several aspects require improvement. In the tangible dimension, office facilities and technology utilization are adequate, yet the waiting area and certain equipment need upgrading. In the reliability dimension, services are generally timely and accurate, but delays may occur during high participant volumes. Meanwhile, in the responsiveness dimension, staff are generally attentive and polite, though responsiveness decreases during busy service periods. The study concludes that improving facilities, optimizing technology, and enhancing employee training in public service are essential to strengthening the overall service quality of pension administration at PT. Taspen (Persero) Kupang.
GOOD VILLAGE GOVERNANCE AND CONSTRAINT IN MANAGING VILLAGE FUNDS IN LOBALAIN DISTRICT, ROTE NDAO REGENCY Maria M. Lino; Belandina Liliana Long; Delila Anggelina Nahak Seran
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 3 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i3.4065

Abstract

The purpose of this study is to analyze Good Village Governance in the management of Village Funds and to find the inhibiting factors of Good Village Governance in the management of Village Funds in Lobalain District, Rote Ndao Regency. Using a qualitative approach with descriptive methods. Data collection was carried out using interview, observation and documentation techniques to obtain a comprehensive understanding of the governance of village funds being implemented. Data analysis techniques include several stages including data condensation, data presentation and drawing conclusions and testing the validity of data through source triangulation. The theory usedreferring to Permendagri No. 20 of 2018 that village financial management includes planning, implementation, administration, reporting and accountability. As well as the theory of Haris Fause (2023) that Good Village Governance in village financial management through the principles of transparency, participation and accountability The theory of the results of the study shows that the Village in managing Village Funds starting from planning, implementation, administration, reporting and accountability with the principles of good village governance has been running but the participatory principle is still only limited to the planning and implementation stages but not at the reporting and accountability stages. The principle of transparency is still limited to village information boards and billboards so that only people who come to the village office know, the principle of accountability has not been running well because it is still often late in submitting reports. This is due to several limitations, namely the capacity of the apparatus which is still low both in management and mastery of IT as well as facilities and infrastructure which are also still minimal. Therefore, the village government needs to pay attention to increasing the capacity of village officials through skills and knowledge training, procurement of the necessary facilities and infrastructure, especially village information media so that the principles of transparency and accountability become better.
THE INFLUENCE OF EDUCATION LEVEL, INFRASTRUCTURE AND WORK SKILLS ON EMPLOYEE PERFORMANCE AT THE EDUCATION AND CULTURE OFFICE OF KUPANG REGENCY Etni Susanti Djo Talo; Melkisedek N. B. C Neolaka; Maria M. Lino
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 2 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18464376

Abstract

This study examines the influence of education level, work infrastructure, and job-related skills on employee performance within a local public education institution in Indonesia. In the context of public sector reform, improving employee performance remains a critical challenge, particularly in education governance at the local level. This research adopts a quantitative approach, collecting data through structured questionnaires administered to 61 employees of the Kupang Regency Education and Culture Office. Data were analyzed using multiple linear regression to assess both partial and simultaneous effects of the independent variables on employee performance. The findings indicate that education level has a positive and statistically significant effect on employee performance, suggesting that higher educational attainment contributes to better work outcomes. Adequate infrastructure also plays a significant role in enhancing performance by supporting more efficient and effective work processes. Furthermore, work skills emerge as a crucial determinant of employee productivity and effectiveness. Simultaneous testing confirms that education level, infrastructure, and work skills collectively explain a substantial proportion of variations in employee performance. This study contributes to the literature on public sector human resource management by highlighting the combined importance of human capital and institutional support in shaping employee performance. The findings suggest that local governments should prioritize continuous education, infrastructure development, and skill enhancement programs to improve organizational performance in the public education sector.
Pengembangan Ekonomi Biru Melalui Optimalisasi Pengelolaan Tambak Garam Nunkurus di Kecamatan Kupang Timur, Kabupaten Kupang Yutriani Andhika; David B.W. Pandie; Maria M. Lino; Syukur Adang Djaha
SENTRI: Jurnal Riset Ilmiah Vol. 4 No. 12 (2025): SENTRI : Jurnal Riset Ilmiah, Desember 2025
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v4i12.5150

Abstract

The blue economy concept emphasizes a balance between economic growth, marine environmental conservation, and improving the welfare of coastal communities. Nunkurus Village has great potential to be developed as a model for blue economy-based salt pond management. There are several problems that need to be addressed, such as technological limitations and institutional aspects that are not yet functioning optimally. Research is needed to examine strategies for optimizing salt pond management in Nunkurus Village within the framework of sustainable blue economy development. This research is important because it uses a blue economy approach to optimize salt ponds in Nunkurus Village, Kupang Regency, East Nusa Tenggara. The results of this research indicate that the adoption of technology in Nunkurus Village's salt ponds is still low, weak coastal spatial planning, and a lack of preparedness for climate change cause the ponds to operate inefficiently and be vulnerable to weather disruptions. Salt ponds in Nunkurus Village can only produce 70–80 tons of salt per hectare per year with NaCl content ranging from 90–93 percent, resulting in consistently low selling prices. The optimization strategies that can be implemented are (1) increasing technology adoption and (2) enhancing human resource professionalism and institutional capacity.
Transformasi Digital dalam Pelayanan Publik melalui Penerapan PLN Mobile pada PT PLN (Persero) UP3 Kupang Marcella Karin Zacharias; Maria M. Lino; Yaherlof Foeh; Aspri Budi Oktavianto
ULIL ALBAB : Jurnal Ilmiah Multidisiplin Vol. 5 No. 9: Agustus 2026
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jim.v5i9.17736

Abstract

Penelitian ini bertujuan untuk menganalisis transformasi digital dalam pelayanan PT PLN (Persero) UP3 Kupang melalui penerapan aplikasi PLN Mobile. Penelitian menggunakan pendekatan kualitatif dengan jenis deskriptif, melalui teknik pengumpulan data berupa wawancara, observasi, dan dokumentasi. Hasil penelitian menunjukkan bahwa transformasi digital telah mengubah pola pelayanan pada aspek teknologi, sumber daya, dan sistem kerja. Aplikasi PLN Mobile berperan dalam meningkatkan kecepatan, kemudahan, dan transparansi layanan melalui sistem berbasis digital. Dari sisi sumber daya, keberhasilan implementasi didukung oleh kesiapan dan komitmen pegawai serta ketersediaan infrastruktur teknologi yang memadai. Selain itu, sistem kerja mengalami perubahan menjadi lebih terstruktur, terintegrasi, dan berbasis data sehingga meningkatkan efisiensi dan koordinasi antarunit. Namun demikian, transformasi digital belum sepenuhnya optimal karena masih dipengaruhi oleh gangguan jaringan dan keterbatasan literasi digital masyarakat. Kondisi ini menunjukkan bahwa pelayanan masih berjalan secara kombinasi antara digital dan konvensional. Temuan ini menegaskan bahwa keberhasilan transformasi digital tidak hanya ditentukan oleh teknologi, tetapi juga oleh kesiapan organisasi dan pengguna. Oleh karena itu, diperlukan penguatan infrastruktur teknologi dan peningkatan literasi digital masyarakat agar pelayanan berbasis digital dapat berjalan lebih efektif dan merata.
Co-Authors Aspri Budi Oktavianto Belandina Liliana Long David B.W. Pandie Delila Anggelina Nahak Seran Etni Susanti Djo Talo Marcella Karin Zacharias Maria Elvira Bale Senda Melkisedek N. B. C Neolaka Rihi, David Wilfrid Syukur Adang Djaha Yaherlof Foeh Yutriani Andhika