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A. Rohendi
Universitas Adhirajasa Reswara Sanjaya, Bandung
Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Social Sciences

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The Effect of Compensation and Career Development on the Quality of Work Life in Nurses at Syiah Kuala University Teaching Hospital Desi Ismayanti; A. Rohendi; Rinawati Rinawati
Journal of Economics and Social Sciences (JESS) Vol. 4 No. 2 (2025): Journal of Economics and Social Sciences (JESS)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.v4i2.1176

Abstract

This study aims to analyze the effect of compensation and career development on the Quality of Work Life (QWL) among nurses at the Teaching Hospital of Syiah Kuala University. This research employed a quantitative approach with a survey method. The study involved 40 respondents consisting of civil servants and contract nurses. Data were collected using an online questionnaire with a Likert scale of 1-5 and analyzed using multiple linear regression with SPSS version 27. The results show that partially, compensation has a positive and significant effect on nurses’ Quality of Work Life with a significance value of 0.003 (<0.05). Similarly, career development has a positive and significant effect on Quality of Work Life with a significance value of 0.001 (<0.05). Simultaneously, compensation and career development have a significant effect on Quality of Work Life (F-value = 10.049; significance <0.001). These findings confirm that fair compensation systems and equitable career development programs can improve nurses’ work-life quality at the Teaching Hospital of Syiah Kuala University. It is recommended that hospital management regularly review compensation policies and expand career development opportunities to create a more productive, fair, and human-centered work environment.
Integration of Hospital Service Quality Dimensions in Enhancing Patient Satisfaction and Trust Fanytha Libra Karmila; Habibi Habibi; I Gede Willy Karya Mahardika; I Gusti Made Dika Wahyu Krisnantara; Jovita Liman; A. Rohendi
Journal of Economics and Social Sciences (JESS) Vol. 5 No. 1 (2026): Journal of Economics and Social Sciences (JESS)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.1601

Abstract

The objective of this research is to analyze in depth how the integration of various dimensions of hospital service quality plays a role in building satisfaction and strengthening patient trust through a qualitative approach. This study employs a descriptive research type to capture service realities objectively through literature review data collection techniques from various relevant textbooks and scientific journals. Data analysis processes are carried out systematically through stages of data reduction, narrative data display, and conclusion drawing to provide a complete picture of the phenomenon being studied. Research results indicate that empathy and responsiveness dimensions become the most dominant factors in determining patient trust levels because these two aspects touch the psychological side of humans who are in a vulnerable condition. Hospitals perform integration through standardization of procedures across all units, improvement of physical facilities, and the use of information technology to accelerate administrative processes without losing the staff's personal touch. Main constraints faced by management include limited numbers of health workers and differences in perception regarding quality between medical staff and patients. Strategies to overcome these obstacles are carried out through regular human resource training, strengthening patient-oriented service culture, and continuous evaluation based on direct feedback from the community.
The Role of Service Marketing Mix in Driving Patient Decisions to Choose Healthcare Services at Klinik Utama Pinang Sari 1 Tesa Harianti Sidik; Sri Wulan Dari; Salwa Safira; Widad Salsabila; Saloma Klementina Saing; Wiwin Rianas; A. Rohendi
Journal of Economics and Social Sciences (JESS) Vol. 5 No. 1 (2026): Journal of Economics and Social Sciences (JESS)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.1602

Abstract

This study aims to deeply analyze and describe the role of the seven service marketing mix dimensions in driving patient decisions to select healthcare services at Klinik Utama Pinang Sari 1. A descriptive qualitative approach is used as the methodological foundation to capture genuine field narratives, utilizing interviews with patients, families, and clinic operational management as the primary source of information. Data analysis adopts an interactive model consisting of data reduction, data display, and conclusion drawing to ensure the validity of the research findings. Results indicate that the strategic packaging of product, price, place, promotion, people, process, and physical evidence significantly shapes positive public perceptions and acts as a primary stimulus for healthcare selection. Subjective experiences show that nurse friendliness, doctor clarity, digital queuing efficiency, clear tariff structures, and highway accessibility directly offer emotional satisfaction and security. Discussion reveals that the clinic’s competitive edge relies heavily on its ability to align promotional promises with high-quality real services on the ground. The functional integration of all marketing pillars successfully fosters long-term customer loyalty and secures the institution's position as a primary choice in a competitive private healthcare industry.
Building Work Culture in the Implementation of Electronic Medical Records to Improve the Effectiveness of Inpatient Services at Wedabay Medical Center, North Maluku Edi Hartono; A. Rohendi; Yani Restiani Widjaja
Journal of Economics and Social Sciences (JESS) Vol. 5 No. 1 (2026): Journal of Economics and Social Sciences (JESS)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.1272

Abstract

The implementation of Electronic Medical Records (EMR) is a key component of healthcare digital transformation aimed at improving the effectiveness of inpatient services. The success of EMR implementation is strongly influenced by the work culture of healthcare professionals. This study aims to analyze the role of work culture in supporting EMR implementation, identify existing challenges, and propose improvement strategies at Weda Bay Medical Center, North Maluku. This study employed a qualitative case study approach. Data were collected through in-depth interviews, observation, and document analysis, and analyzed using thematic analysis. The findings indicate that EMR implementation fosters a more disciplined, accountable, and digitally oriented work culture, leading to improved speed, accuracy, and coordination of inpatient services. However, challenges such as limited digital competence, resistance to change, and technical system issues remain. Continuous training, strengthened IT infrastructure, managerial support, and workflow adjustments are required to enhance effectiveness. The study concludes that an adaptive work culture is essential for effective EMR-based inpatient services.
Implementation of Lean Six Sigma in Linen Management: A Case Study at Samarinda Medika Citra Hospital Syamsul Bahri; A. Rohendi; Oke Andikarya
Journal of Economics and Social Sciences (JESS) Vol. 5 No. 1 (2026): Journal of Economics and Social Sciences (JESS)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.1276

Abstract

Hospitals deliver healthcare services supported by both medical and non-medical ancillary units. The laundry unit functions as a non-medical support service that provides linen, particularly for inpatient care during cleaning procedures. Samarinda Medika Citra Hospital, a type C hospital with a capacity of 174 beds and a Bed Occupancy Rate (BOR) of 84% in 2024, faces several issues in linen management. These include linen loss, undocumented handovers between ward staff and laundry staff, discrepancies between the quantity of soiled linen collected and clean linen delivered, and the presence of worn-out linen with duplicate identifiers. This study aims to analyze the implementation of linen management using the Lean Six Sigma approach, identify existing challenges, and formulate improvement strategies based on Lean Six Sigma principles. This research employs a qualitative method with a descriptive case study design. The findings show that the application of Lean Six Sigma in linen management at Samarinda Medika Citra Hospital provides a foundation for enhancing efficiency and service quality through waste identification, workflow improvements, and strengthening of standard work procedures. Key challenges include staff understanding of efficiency principles and continuous improvement–based work standards, limitations in infrastructure, administrative systems, and management support. Improvement efforts include strengthening staff understanding and compliance with standard procedures through regular socialization and training, enhancing supporting facilities, developing digital recording systems, and promoting an adaptive, improvement-oriented work culture through coaching and performance-based incentives.
Co-Authors Desi Ismayanti Edi Hartono Fanytha Libra Karmila Habibi Habibi I Gede Willy Karya Mahardika I Gusti Made Dika Wahyu Krisnantara Jovita Liman Oke Andikarya Rinawati Rinawati Saloma Klementina Saing Salwa Safira Sri Wulan Dari Syamsul Bahri Tesa Harianti Sidik Widad Salsabila Wiwin Rianas Yani Restiani Widjaja