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The Effect of Compensation and Career Development on the Quality of Work Life in Nurses at Syiah Kuala University Teaching Hospital Desi Ismayanti; A. Rohendi; Rinawati Rinawati
Journal of Economics and Social Sciences (JESS) Vol. 4 No. 2 (2025): Journal of Economics and Social Sciences (JESS)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.v4i2.1176

Abstract

This study aims to analyze the effect of compensation and career development on the Quality of Work Life (QWL) among nurses at the Teaching Hospital of Syiah Kuala University. This research employed a quantitative approach with a survey method. The study involved 40 respondents consisting of civil servants and contract nurses. Data were collected using an online questionnaire with a Likert scale of 1-5 and analyzed using multiple linear regression with SPSS version 27. The results show that partially, compensation has a positive and significant effect on nurses’ Quality of Work Life with a significance value of 0.003 (<0.05). Similarly, career development has a positive and significant effect on Quality of Work Life with a significance value of 0.001 (<0.05). Simultaneously, compensation and career development have a significant effect on Quality of Work Life (F-value = 10.049; significance <0.001). These findings confirm that fair compensation systems and equitable career development programs can improve nurses’ work-life quality at the Teaching Hospital of Syiah Kuala University. It is recommended that hospital management regularly review compensation policies and expand career development opportunities to create a more productive, fair, and human-centered work environment.
Building Work Culture in the Implementation of Electronic Medical Records to Improve the Effectiveness of Inpatient Services at Wedabay Medical Center, North Maluku Edi Hartono; A. Rohendi; Yani Restiani Widjaja
Journal of Economics and Social Sciences (JESS) Vol. 5 No. 1 (2026)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.1272

Abstract

The implementation of Electronic Medical Records (EMR) is a key component of healthcare digital transformation aimed at improving the effectiveness of inpatient services. The success of EMR implementation is strongly influenced by the work culture of healthcare professionals. This study aims to analyze the role of work culture in supporting EMR implementation, identify existing challenges, and propose improvement strategies at Weda Bay Medical Center, North Maluku. This study employed a qualitative case study approach. Data were collected through in-depth interviews, observation, and document analysis, and analyzed using thematic analysis. The findings indicate that EMR implementation fosters a more disciplined, accountable, and digitally oriented work culture, leading to improved speed, accuracy, and coordination of inpatient services. However, challenges such as limited digital competence, resistance to change, and technical system issues remain. Continuous training, strengthened IT infrastructure, managerial support, and workflow adjustments are required to enhance effectiveness. The study concludes that an adaptive work culture is essential for effective EMR-based inpatient services.
Implementation of Lean Six Sigma in Linen Management: A Case Study at Samarinda Medika Citra Hospital Syamsul Bahri; A. Rohendi; Oke Andikarya
Journal of Economics and Social Sciences (JESS) Vol. 5 No. 1 (2026)
Publisher : CV. Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/jess.1276

Abstract

Hospitals deliver healthcare services supported by both medical and non-medical ancillary units. The laundry unit functions as a non-medical support service that provides linen, particularly for inpatient care during cleaning procedures. Samarinda Medika Citra Hospital, a type C hospital with a capacity of 174 beds and a Bed Occupancy Rate (BOR) of 84% in 2024, faces several issues in linen management. These include linen loss, undocumented handovers between ward staff and laundry staff, discrepancies between the quantity of soiled linen collected and clean linen delivered, and the presence of worn-out linen with duplicate identifiers. This study aims to analyze the implementation of linen management using the Lean Six Sigma approach, identify existing challenges, and formulate improvement strategies based on Lean Six Sigma principles. This research employs a qualitative method with a descriptive case study design. The findings show that the application of Lean Six Sigma in linen management at Samarinda Medika Citra Hospital provides a foundation for enhancing efficiency and service quality through waste identification, workflow improvements, and strengthening of standard work procedures. Key challenges include staff understanding of efficiency principles and continuous improvement–based work standards, limitations in infrastructure, administrative systems, and management support. Improvement efforts include strengthening staff understanding and compliance with standard procedures through regular socialization and training, enhancing supporting facilities, developing digital recording systems, and promoting an adaptive, improvement-oriented work culture through coaching and performance-based incentives.