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All Journal JURNAL ILMIAH MANAJEMEN & BISNIS jurnal niara Jurnal Mirai Management JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Jesya (Jurnal Ekonomi dan Ekonomi Syariah) Jurnal Abdi Ilmu HIRARKI : Jurnal Ilmiah Manajemen Dan Bisnis eCo-Buss Jurnal Akuntansi Barelang JURNAL ILMIAH KOHESI Jurnal Disrupsi Bisnis
Heryenzus, Heryenzus
Program Studi Manajemen, Universitas Putera Batam
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Pengaruh Kinerja Pelayanan Dengan Pendekatan Malcolm Baldrige Terhadap Kepuasan Pasien BPJS Kesehatan Pada Rumah Sakit Umum Daerah Kota Batam Heryenzus, Heryenzus; Suali, Suali
JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) Vol 5, No 1 (2018): JURNAL KONSEP BISNIS DAN MANAJEMEN NOVEMBER
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (713.067 KB) | DOI: 10.31289/jkbm.v5i1.1918

Abstract

Rumah sakit merupakan salah satu bentuk organisasi yang bergerak di bidang pelayanan kesehatan. Pelayanan kesehatan inilah yang selalu dituntut agar selalu bertambah baik. Hal ini tidak mudah,  karena terdapat persaingan yang semakin ketat. Salah satu faktor kunci keberhasilan dalam meningkatkan kinerja organisasi diawali dari kepuasan pasien Rumah Sakit itu sendiri. Penelitian ini menggunakan kriteria  Malcolm Baldrige Criteria for Performance Excellence(MBCfPE). MBCfPE merupakan salah satu metode peningkatan kinerja organisasi secara keseluruhan dan terus-menerus .Adapun tujuan dari penelitian ini adalah untuk menguji dan menganalisa mengenai pengaruh masingmasing keenam kriteria MBCFPE (kepemimpinan, perencanaan strategis, focus pada pelanggan, pengukuran,analisa dan manajemen pengetahuan, focus pada karyawan, manajemen proses) terhadap kepuasan pasien BPJS kesehatan pada Rumah Sakit Umum Daerah Batam. Penelitian ini merupakan penelitian dengan deskriptif analisik dengan pendekatan metode mix method dengan sequential explanatory design. Jumlah jumlah sampel yang digunakan sebanyak 200 responden. Hasil dalam penelitian ini menunjukkan bahwa keenam kriteria MBCFPE :kepemimpinan, perencanaan strategis, focus pada pelanggan, pengukuran,analisa dan manajemen pengetahuan, focus pada karyawan, manajemen proses berpengaruh positif dan signifikan terhadap kepuasan pasien BPJS Rumah Sakit Umum Daerah Batam artinya semakin baik hasil variabel tersebut akan meningkatkan kepuasan pasien BPJS kesehatan rumah sakit.
PENGARUH KINERJA PELAYANAN DENGAN PENDEKATAN MALCOLM BALDRIGE TERHADAP KEPUASAN PASIEN BPJS KESEHATAN PADA RUMAH SAKIT UMUM DAERAH KOTA BATAM Heryenzus, Heryenzus; suali, suali
Jurnal Niara Vol. 11 No. 2 (2019)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (274.268 KB) | DOI: 10.31849/nia.v11i2.2112

Abstract

Rumah sakit merupakan salah satu bentuk organisasi yang bergerak di bidang pelayanan kesehatan. Pelayanan kesehatan inilah yang selalu dituntut agar selalu bertambah baik. Hal ini tidak mudah, karena terdapat persaingan yang semakin ketat. Salah satu faktor kunci keberhasilan dalam meningkatkan kinerja organisasi diawali dari kepuasan pasien Rumah Sakit itu sendiri. Penelitian ini menggunakan kriteria Malcolm Baldrige Criteria for Performance Excellence(MBCfPE). MBCfPE merupakan salah satu metode peningkatan kinerja organisasi secara keseluruhan dan terus-menerus.MBCfPE.Adapun tujuan dari penelitian ini adalah untuk menguji dan menganalisa mengenai pengaruh masing-masing keenam kriteria MBCFPE (kepemimpinan, perencanaan strategis, focus pada pelanggan, pengukuran,analisa dan manajemen pengetahuan, focus pada karyawan, manajemen proses.) terhadap kepuasan pasien BPJS kesehatan pada Rumah Sakit Umum Daerah Batam. Penelitian ini merupakan penelitian dengan deskriptif analisik dengan pendekatan metode mix method dengan sequential explanatory design. Jumlah jumlah sampel yang digunakan sebanyak 200 responden. Hasil dalam penelitian ini menunjukkan bahwa keenam kriteria MBCFPE :kepemimpinan, perencanaan strategis, focus pada pelanggan, pengukuran,analisa dan manajemen pengetahuan, focus pada karyawan, manajemen proses berpengaruh positif dan signifikan terhadap kepuasan pasien BPJS Rumah Sakit Umum Daerah Batam artinya semakin baik hasil variabel tersebut akan meningkatkan kepuasan pasien BPJS kesehatan rumah sakit.
Pemberian Insentif dan Tanggung Jawab terhadap Kinerja Karyawan pada PT Yongda Plastics Indonesia Dedi Sintoso; Heryenzus Heryenzus
Jurnal Mirai Management Vol 6, No 1 (2021)
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v6i1.781

Abstract

Jenis penelitian ini adalah dengan pendekatan kuantitatif. Sampel dalam penelitian ini sebanyak 105 responden yang diambil dengan metode jenuh. Teknik analisis data reliabilitas, uji asumsi klasik, uji koefisien determinasi, dan uji hipotesis. Proses perhitungan dibantu dengan program aplikasi software SPSS 26. Hasil pengujian menunjukkan pemberian insentif berpengaruh positif dan signifikan pada kinerja karyawan, tanggung jawab berpengaruh positif dan signifikan terhadap kinerja karyawan, serta pemberian insentif dan tanggung jawab berpengaruh positif dan signifikan pada kinerja karyawan. Kata-kunci: Kinerja karyawan, Tanggung jawab, Pemberian insentif
Analisis Faktor-Faktor Yang Mempengaruhi Minat Beli Konsumen Dalam Membeli Rumah Di Kota Batam Nora Pitri Nainggolan; Heryenzus Heryenzus
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 19, No 1 (2018): April - September
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (330.577 KB) | DOI: 10.30596/jimb.v19i1.1772

Abstract

The purpose of this study is to determine whether the factors that can be used for the purchase of houses in the city of Batam. This study uses multiple linear regression analysis with SPSS Version 20 program. Population which is society of Batam City. The sample used is 399 people with proportional sampling method. The results show that the quality of products to buy consumers in buying a house in the City of batamuling significant. The influence of prices on consumers in buying a home in Batam City is significant. The partial influence of location on consumer interest in buying a house in Batam City is significant. The effect of partial promotion on consumer interest in buying a house in Batam City has a significant effect. And requirements have a significant effect on product quality, price, location, promotion to consumer purchase in buying house in Batam City.
Pengaruh Disiplin Kerja Dan Motivasi Kerja Terhadap Kinerja Karyawan PT. Tiki Jalur Nugraha Eka Kurir Sri Haryanti Lubis; Heryenzus Heryenzus
Jurnal Abdi Ilmu Vol 13 No 1 (2020): Jurnal Abdi Ilmu
Publisher : UNIVERSITAS PEMBANGUNAN PANCA BUDI

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Human Resource Management (HRM) has an obligation to build conducive behavior for employees. In addition, HRM also has a duty to create the best performance for companies and employees. Employee performance is not only the result of work achieved by a person in carrying out the tasks assigned to him but includes the process of how the work takes place to achieve work results. Employee performance is said to be important because it can be used to find out and assess the extent to which employees can carry out tasks and jobs that have been given by the company. One of the things that affects employee performance is work discipline and work motivation. Therefore, a study was conducted on the performance of employees of PT Tiki Lintas Nugraha Eka Kurir Batam employees who were influenced by work discipline and work motivation. This study uses research designs arranged in order to produce a systematic picture of scientific information sourced from the subject or object of research. This descriptive research will focus on the systematic explanation of the facts that have been obtained during the research carried out. After the data is processed through the method of data analysis, this thesis report has shown these two variables have a significant effect on employee performance, which means that employee performance is affected by work discipline and work motivation, while the rest is influenced by other variables not examined in this study.
Perspektif Kepemimpinan, Disiplin Kerja Dan Kompensasi Terhadap Kinerja Sekolah Pelita Cahaya David Humala Sitorus; Heryenzus Heryenzus
Hirarki : Jurnal Ilmiah Manajemen dan Bisnis Vol. 1 No. 2 (2019): Hirarki : Jurnal Ilmiah Manajemen dan Bisnis
Publisher : Program Studi Manajemen Universitas Pasir Pengaraian

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (373.738 KB) | DOI: 10.30606/hirarki.v1i2.192

Abstract

Penelitian ini bertujuan untuk mengetahui seberapa besar pengaruh kepemimpinan, disiplin kerja, kompensasi terhadap kinerja guru di Sekolah Pelita Cahaya baik secara parsial maupun simultan. Penelitian ini menggunakan desain penelitian deskriptif dengan pendekatan kuantitatif. Sampel ditentukan dengan menggunakan sampling jenuh dari 129 responden. Berdasarkan hasil uji statistik diketahui variabel kepemimpinan, disiplin kerja, kompensasi dan kinerja guru adalah data berdistribusi normal, variabel bebas tidak terjadi multikolinieritas dan heteroskedastisitas. Hasil penelitian menunjukkan bahwa kepemimpinan, disiplin kerja, dan kompensasi secara bersamaan memiliki pengaruh yang signifikan terhadap kinerja guru di Sekolah Pelita Cahaya. Variabel kepemimpinan (X1) dan disiplin kerja (X2) berpengaruh positif dan signifikan terhadap variabel kinerja guru (Y), sedangkan variabel kompensasi (X3) berpengaruh negatif dan signifikan terhadap variabel kinerja guru (Y)
PENGARUH PROMOSI DAN KUALITAS PRODUK TERHADAP KEPUASAN PELANGGAN PRODUK INDIHOME PT. TELEKOMUNIKASI INDONESIA MEREZA .; HERYENZUS .
JURNAL ILMIAH KOHESI Vol 4 No 3 (2020): JURNAL ILMIAH KOHESI
Publisher : LP2MTBM MAKARIOZ

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The development of communication technology in Indonesia is increasingly sophisticated in the lives of people who use itand cannot be avoided. By paying attention to the promotions given to customers and the good quality of products given bythe company to customers so that customer satisfaction is created. This study aims to determine the effect of promotion oncustomer satisfaction, the effect of product quality on customer satisfaction and the effect of promotion and product qualityon customer satisfaction and the object of research is PT Telekomunikasi Indonesia. The test is carried out using the classicassumption test, the influence test and the partial hypothesis test with the t test and simultaneously with the f test. Theresults of the study stated that partially the promotion had a significant effect on customer satisfaction and product qualityhad a significant effect on customer satisfaction and simultaneously promotion and product quality together had a significanteffect on customer satisfaction of PT Telekomunikasi Indonesia products.
PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN KONSUMEN KALIBAN HOTEL VUSPITA .; HERYENZUS .
JURNAL ILMIAH KOHESI Vol 4 No 3 (2020): JURNAL ILMIAH KOHESI
Publisher : LP2MTBM MAKARIOZ

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The tourism industry is growing, it needs help from the hotel industry to take part in providing tourism trips. The hotelprovides, services, food, drinks, other facilities provided. Likert scale, and researchers used a questionnaire. The methodused in this study was multiple linear regression. The population in the study was visitors of the Kaliban hotel in the July-December 2020 period looking for 1,203. Some of the research used in the discussion of this thesis uses Slovin researchwhich obtained 300 respondents. The t test results of the quality variables are related to positive partial which has a positiveinfluence on customer satisfaction can be seen from the test with the tcount obtained at 9,750 ≥ t table 1,968 and for thesignificance value obtained 0,000 ≤ 0.05. Variable quality of service and multan facilities have a positive and significantincome to customer satisfaction, as evidenced by the results of the f test that is processed with a calculation value of453,415 ≥ ftable 2.63 and the value of sig obtained 0,000 ≤ 0.05 can be used as a variable of service quality and positivefacilitation and significant for customer satisfaction.
PENGARUH PELAYANAN, PROMOSI DAN FASILITAS TERHADAP MINAT BELI PADA PT. ADULAM NAMORA WISATA TOUR &TRAVEL MARIANAWATI SIREGAR; HERYENZUS .
JURNAL ILMIAH KOHESI Vol 4 No 3 (2020): JURNAL ILMIAH KOHESI
Publisher : LP2MTBM MAKARIOZ

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Developments in the business world in the current era of economic globalization, have triggered a fairly tight competitionbetween companies engaged in services, with the existence of these conditions companies are required to be more carefulin determining their competitive strategy. In this regard the research aims to test and find out how important the influence ofservices, promotions, and facilities on buying interest in PT Adulam Namora Wisata Tour & Travel. This research is aquantitative study using descriptive methods and using multiple linear analysis. The sampling technique uses probabilitysampling, with simple random sampling. In this study the number of samples taken was 298 people. Where is the datacollection method by distributing questionnaires to respondents to fill out. The results of simultaneous research note thatthere is a significant influence between service, promotion and facility variables on buying interest at PT Adulam NamoraWisata Tour & Travel. This is reinforced by the acquisition of the calculated F value of 182.170 is greater than the value of ttable 2.64. While the results of the study are known to have a significant influence between the independent variables withthe dependent variable. This is based on the results of the t test of service, promotion, and facility variables all of which havevalues below 0.05, so H0 is rejected and H1 is accepted. Adjusted R Square value proves that 65.0 percent of buyinginterest can be explained by the three independent variables, while the remaining 35.0 percent is explained by othervariables outside the three variables used in this study.
PENGARUH KOMPENSASI DAN MOTIVASI TERHADAP KINERJA KARYAWAN DENGAN KEPUASAN KARYAWAN SEBAGAI VARIABEL INTERVENING PADA PT BANK NEGARA INDONESIA CABANG BATAM Heryenzus heryenzus; Restui Laia
JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Vol 6 No 2 (2018): JIM UPB Volume 6 No 2 2018
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (524.879 KB) | DOI: 10.33884/jimupb.v6i2.674

Abstract

This study aims to determine the effect of compensation, motivation, compensation on employee performance, employee performance motivation and to determine the effect of job satisfaction on employee performance at PT. Bank Negara Indonesi Batam Branch. This study uses saturated samples for all employees at PT. Bank Negara Indonesi Batam Branch. Analysis method of this research using path analysis. Based on the results of the analysis found that compensation has a positive effect on job satisfaction, motivation has a positive and significant effect on job satisfaction, compensation has a positive and significant impact on employee performance, motivation has a positive and significant impact on employee performance, job satisfaction has a positive and significant influence on performance and employee satisfaction. Working mediates the effect of compensation and motivation on employee performance. Based on research results, PT. Bank Negara Indonesi Batam Branch. Should be fair compensation, motivate employees with promotion.
Co-Authors Bryan Bryan Crismeny Witaloca Purba David Humala Sitorus Dedi Sintoso Flora Agustina Manullang Mahatta Mahatta MARIANAWATI SIREGAR MEREZA . Nelli Riama Manullang Nora Pitri Nainggolan Nur Asyikin Restui Laia Sherry Sherry Sri Haryanti Lubis Suali Suali Suali, Suali Suali, Suali TIURNIARI PURBA VUSPITA .