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All Journal NUSANTARA: Jurnal Pengabdian Kepada Masyarakat International Journal of Economics and Management Research
Prisilia Joyceline Atmojo
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Pelatihan Manajemen Kearsipan Modern pada Guru MPLB di Jawa Timur Menuju Pendidikan Inklusif dan Berdaya Saing Farij Ibadil Maula; Brillian Rosy; Novi Trisnawati; Fitriana Rahmawati; Prisilia Joyceline Atmojo
Nusantara: Jurnal Pengabdian kepada Masyarakat Vol. 5 No. 4 (2025): November: NUSANTARA Jurnal Pengabdian Kepada Masyarakat
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/nusantara.v5i4.8132

Abstract

In the era of digital transformation, modern, systematic, and integrated archive management has become a crucial element in creating effective, efficient, and accountable education governance. Office Management and Business Services (MPLB) teachers in East Java still face obstacles in implementing technology-based archive management due to limited digital literacy, lack of supporting facilities, and minimal ongoing training relevant to 21st-century needs. This Community Service (PKM) activity aims to improve the professional competence of MPLB teachers in modern archive management through interactive workshop-based training, intensive mentoring, and direct simulation of the use of digital archiving applications. The implementation methods included participant needs analysis, problem-solving-based module development, digital archive management practice using a cloud system, and pre-test and post-test-based evaluation to measure competency improvement. The results of the activity showed an average increase in participant understanding of 42%, a 58% increase in operational skills in using archiving applications, and a 35% increase in archive management time efficiency. In addition, teachers are able to implement an electronic file classification system in schools and build a database of digitized documents. These activities strengthen transparent and sustainable educational administration, as well as supporting the realization of inclusive and globally competitive education in line with the Asta Cita vision towards Indonesia Emas 2030.
Understanding the Basic Concepts and Scope of Excellent Service in Professional Practice at the UNESA Global Engagement Directorate Slamet Setiawan; Beni Setiawan; Farij Ibadil Maula; Roni Roni; Raka Prasetyo Nurhaddi; Prisilia Joyceline Atmojo
International Journal of Economics and Management Research Vol. 5 No. 1 (2026): April: International Journal of Economics and Management Research
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v5i1.658

Abstract

Understanding the basic concepts and scope of excellent service is the main foundation in building a culture of service excellence in higher education. The purpose of this chapter is to describe the professional practices of the UNESA Global Engagement (UGE) Directorate in implementing the values of service excellence in a tangible and sustainable manner. The conceptual basis is rooted in the Grand Theory of Parasuraman, Zeithaml, and Berry (1988) on Service Quality (SERVQUAL), which emphasizes five main dimensions of service quality, namely tangibles, reliability, responsiveness, assurance, and empathy. This theory serves as a foundation for understanding the meaning of service, the definition of excellent service, and the application of its basic concepts in the context of academic and international services in higher education. As a result, service practices at the UGE Directorate show that service excellence is not only realized through administrative systems and procedures, but also through the internalization of the values of professionalism, empathy, and commitment to the satisfaction of global partners. The implementation of a responsive, solution-oriented, and real-time cooperation information system (SIMKERMA) is a tangible representation of the integration of digital efficiency and a human touch in university public services. The recommendations from this chapter emphasize the importance of strengthening human resource capacity that is adaptive to global dynamics, optimizing digital technology to accelerate service processes, and establishing a structured, measurable, and sustainable ecosystem of excellent service to strengthen the university's position as an internationally competitive institution.
Co-Authors Beni Setiawan Brillian Rosy Farij Ibadil Maula Fitriana Rahmawati Novi Trisnawati Raka Prasetyo Nurhaddi Roni Roni SLAMET SETIAWAN