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All Journal Jurnal Pendidikan (Teori dan Praktik) Didaktika: Jurnal Kependidikan JP (Jurnal Pendidikan) : Teori dan Praktik
Besse Maryani
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Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Manajemen Pelayanan Mutu dalam Mewujudkan Sekolah Unggul Sherwina Ranisa; Besse Maryani; Noor Hariani; Aslamiah; Celia Cinantya
Didaktika: Jurnal Kependidikan Vol. 14 No. 4 Nopember (2025): Didaktika Jurnal Kependidikan
Publisher : South Sulawesi Education Development (SSED)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58230/27454312.3146

Abstract

Penelitian ini bertujuan untuk menganalisis penerapan manajemen pelayanan mutu dalam mewujudkan sekolah unggul di SMAN 5 Banjarmasin. Penelitian menggunakan pendekatan kualitatif dengan desain studi kasus, yang memungkinkan eksplorasi mendalam terhadap strategi manajemen mutu pendidikan di tingkat sekolah. Subjek penelitian terdiri atas kepala sekolah, guru, dan komite sekolah yang dipilih secara purposive berdasarkan keterlibatan langsung mereka dalam kegiatan peningkatan mutu. Pengumpulan data dilakukan melalui wawancara mendalam, observasi partisipatif, dan dokumentasi resmi sekolah. Analisis data mengacu pada model interaktif Miles, Huberman, dan Saldaña (2014) yang meliputi empat tahap: pengumpulan data, kondensasi data, penyajian data, serta penarikan kesimpulan dan verifikasi. Hasil penelitian menunjukkan bahwa implementasi manajemen pelayanan mutu di SMAN 5 Banjarmasin dilaksanakan melalui siklus berkelanjutan Plan–Do–Check–Act (PDCA) dengan keterlibatan aktif seluruh warga sekolah. Kepala sekolah berperan sebagai penggerak budaya mutu melalui kepemimpinan transformasional, sementara guru menunjukkan komitmen terhadap profesionalisme dan inovasi pembelajaran. Namun, tantangan masih dihadapi dalam hal optimalisasi teknologi informasi dan peningkatan evaluasi berbasis data. Secara umum, penelitian ini menegaskan pentingnya penerapan prinsip Total Quality Management (TQM) yang menitikberatkan pada keterlibatan total, fokus pelanggan, dan perbaikan berkelanjutan. Temuan ini diharapkan menjadi referensi strategis bagi sekolah lain dalam membangun budaya mutu pendidikan menuju sekolah unggul yang berdaya saing tinggi.
Integration of Technology and Resource Management in the Modern Education System Besse Maryani; Sulis Anggraeni; Maulana Akbari; Aslamiah; Ahmad Suriansyah
Jurnal Pendidikan (Teori dan Praktik) Vol 11 No 1 (2026): Vol. 11 No. 1 (2026): Volume 11, Nomor 1, Januari 2026
Publisher : Fakultas Ilmu Pendidikan Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jp.v11n1.p21-27

Abstract

Despite the growing discourse on digital transformation in education, there is a scarcity of empirical research specifically examining the synergy between technology integration and resource management within Indonesian public senior high schools. Addressing this gap, this study aims to explore the integration of technology and resource management at SMAN 1 Panyipatan, focusing on the utilization of Management Information Systems (MIS), Learning Management Systems (LMS), and human resource management strategies. Using a qualitative case study approach, the research involved teachers, administrative staff, and the school principal as informants through semi-structured interviews, participatory observation, and document analysis. The findings indicate that while technology integration has improved administrative efficiency, data transparency, and student engagement, challenges such as uneven digital literacy, limited infrastructure, and the need for ongoing technical support remain. Ultimately, the study demonstrates that technology implementation, underpinned by effective resource management, significantly strengthens teacher professionalism and school operational effectiveness. These insights provide critical implications for school management policy and digital transformation strategies in similar educational contexts.
Integration of Technology and Resource Management in the Modern Education System Besse Maryani; Sulis Anggraeni; Maulana Akbari; Aslamiah; Ahmad Suriansyah
Jurnal Pendidikan (Teori dan Praktik) Vol 11 No 1 (2026): Vol. 11 No. 1 (2026): Volume 11, Nomor 1, Januari 2026
Publisher : Fakultas Ilmu Pendidikan Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jp.v11n1.p21-27

Abstract

Despite the growing discourse on digital transformation in education, there is a scarcity of empirical research specifically examining the synergy between technology integration and resource management within Indonesian public senior high schools. Addressing this gap, this study aims to explore the integration of technology and resource management at SMAN 1 Panyipatan, focusing on the utilization of Management Information Systems (MIS), Learning Management Systems (LMS), and human resource management strategies. Using a qualitative case study approach, the research involved teachers, administrative staff, and the school principal as informants through semi-structured interviews, participatory observation, and document analysis. The findings indicate that while technology integration has improved administrative efficiency, data transparency, and student engagement, challenges such as uneven digital literacy, limited infrastructure, and the need for ongoing technical support remain. Ultimately, the study demonstrates that technology implementation, underpinned by effective resource management, significantly strengthens teacher professionalism and school operational effectiveness. These insights provide critical implications for school management policy and digital transformation strategies in similar educational contexts.
Co-Authors Ahmad Suriansyah Aslamiah Celia Cinantya Maulana Akbari Noor Hariani Sherwina Ranisa Sulis Anggraeni