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p-Index From 2021 - 2026
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All Journal Journal of Governance Innovation INJECT Interdisciplinary Journal of Communication
P Nyeleker, Kerkulah
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Religion Humanities Computer Science & IT Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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The Challenges of Implementing E-government in the Public Sector: A Case Study on The Gambia Juwara, Musa M; P Nyeleker, Kerkulah
Journal of Governance Innovation Vol. 7 No. 2 (2025): Volume 7 Nomor 2, September 2025
Publisher : Program Studi Ilmu Pemerintahan Universitas Islam Raden Rahmat Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36636/jogiv.v7i2.7197

Abstract

In recent years, e-government has emerged in public sectors as a tool between governments and citizens for efficient service delivery and governance transparency. However, there are still challenges, especially in developing countries with limited human and financial resources. This study examines the challenges of implementing e-government in developing countries using The Gambia as a case, where e-government is still at its early stage of development. The research applied a qualitative case study approach and relied heavily on secondary data from journals, newspapers, reports from government agencies, etc. The data were analysed interactively using the NVivo 15 software, guided by the Challenges Framework of E-government Implementation theory developed by Odat. The findings of this study revealed that e-government enhances effective service delivery, improves transparency and accountability, reduces corruption, promotes inclusivity, and fosters citizens’ participation. However, with all these benefits, implementation still faces massive challenges such as (a) IT infrastructure with high skill shortage among government employees and citizens; (b) managerial issues, where there is limited internal collaboration with the relevant stakeholders; and (c) digital culture characterised by limited awareness, unequal internet accessibility and affordability, and with little confidence or trust in government services. This study will contribute to the existing academic knowledge on e-government implementation in developing countries and public service innovation in general.
Mapping Digital Technology Adoption for Sustainable Development: A Bibliometric Analysis P Nyeleker, Kerkulah; Nurmandi, Achmad; Lawelai, Herman; Younus, Muhammad; Suardi, Wahdania
INJECT (Interdisciplinary Journal of Communication) Vol. 11 No. 1 (2026)
Publisher : FAKULTAS DAKWAH UIN SALATIGA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/inject.v11i1.6042

Abstract

This study employs a qualitative bibliometric approach to map research on digital technology adoption for sustainable development. Data were drawn from Scopus-indexed publications published between 2015 and 2025. The PRISMA flowchart was used to document the screening process, while VOSviewer and RStudio–Biblioshiny supported the analysis of publication trends, thematic structures, and research evolution. The findings show that scholarly output in this field was limited before 2020 but increased sharply thereafter, reflecting growing interest in sustainability-oriented digital transformation. Frequently occurring keywords such as sustainable development, digital transformation, sustainability, and digital technologies indicate a strong integration of policy and governance perspectives. Thematic analyses further reveal increasing attention to behavioural and institutional factors, with technology acceptance frameworks, particularly the Unified Theory of Acceptance and Use of Technology (UTAUT), emerging as an important but still underexplored research stream. Based on these mapped patterns, the study outlines a conceptually informed extension of UTAUT to highlight key sustainability-related adoption drivers identified in the literature. The framework is presented as an agenda-setting outcome of the bibliometric synthesis, intended to support future empirical research rather than to offer a validated theoretical model.
Co-Authors Achmad Nurmandi Juwara, Musa M Lawelai, Herman Suardi, Wahdania Younus, Muhammad