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All Journal Jurnal Teknik Industri Terintegrasi (JUTIN) Jurnal Bisnis, Logistik dan Supply Chain Journal Industrial Engineering and Management (JUST-ME) Journal of Innovative and Creativity
Saskia Kanisaa Puspanikan
Universitas Pendidikan Indonesia
Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Mechanical Engineering Social Sciences Other

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Analisis Pengendalian Kualitas Produk Sayuran Kol Untuk Mengurangi Cacat Produk Menggunakan Pendekatan Six-Sigma Dan Kaizen (Studi Kasus CV. XYZ) Rikhlatus Saadah; Yayat Yayat; Saskia Kanisaa Puspanikan
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2505

Abstract

Penelitian ini bertujuan untuk menganalisis pengendalian kualitas produk sayuran kol di CV. XYZ guna mengurangi jumlah produk cacat yang berdampak pada kerugian dan menurunkan kepuasan konsumen. Pendekatan yang digunakan adalah Lean Logistics dengan metode Six Sigma melalui tahapan DMAIC (Define, Measure, Analyze, Improve, Control), serta Kaizen sebagai upaya perbaikan berkelanjutan. Hasil penelitian menunjukkan bahwa jenis cacat yang paling dominan adalah cacat fisik sebesar 50%, diikuti oleh cacat busuk (30%), layu (10%), dan ukuran (10%). Nilai sigma yang diperoleh sebesar 3,7 menunjukkan kualitas proses berada dalam tingkat rata-rata industri. Akar penyebab utama cacat berasal dari faktor manusia, metode, alat, dan lingkungan, seperti kurangnya ketelitian pekerja, tidak adanya SOP formal, serta lingkungan kerja yang kurang memadai. Rekomendasi perbaikan dilakukan dengan pendekatan Five-M Checklist dan implementasi prinsip 5S untuk meningkatkan efisiensi dan kualitas produk. Penelitian ini memberikan kontribusi praktis dalam meningkatkan kualitas produk sayuran melalui penerapan lean thinking di sektor agribisnis.
PENERAPAN VALUE STREAM MAPPING UNTUK MENGIDENTIFIKASI WASTE DAN MENGURANGI KETERLAMBATAN PADA PROSES PENGADAAN DI PT XYZ Daffa Saepul Prawira; Ega Taqwali Berman; Saskia Kanisaa Puspanikan
Journal of Innovative and Creativity (Joecy) Vol. 6 No. 2 (2026)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v6i2.11974

Abstract

Pengadaan barang di perusahaan besar seperti PT XYZ menjadi aspek utama yang mendukung kelancaran operasional dan keberhasilan bisnis. Dalam pelaksanaannya, berbagai metode diterapkan untuk memastikan efisiensi dan mengurangi potensi pemborosan. PT XYZ telah mengimplementasikan dua pendekatan utama dalam proses pengadaannya, yaitu metode manual dan otomatis. Pendekatan manual mencakup langkah-langkah seperti pencarian vendor, pembuatan komparasi vendor, hingga proses persetujuan yang menggunakan tanda tangan fisik. Di sisi lain, metode otomatis telah diterapkan dalam bentuk sistem berbasis website yang memungkinkan pemantauan alur kerja secara real-time
The STOKAYS Application Design For Inventory Recording And Control Based On Appsheet Utilizes Min-Max And FEFO At FB Stores Vinisya Nur Kusuma Dewi; Amay Suherman; Saskia Kanisaa Puspanikan
Journal Industrial Engineering and Management (JUST-ME) Vol. 7 No. 01 (2026): Journal Industrial Engineering and Management (JUST-ME)
Publisher : Program Studi Teknik Industri Fakultas Teknik Universitas Islam Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47398/just-me.v7i01.174

Abstract

Inventory recording and control play an important role in maintaining smooth warehouse operations, especially for businesses in the food sector that depend on the availability of raw materials. FB Stores is a Micro Small Medium Enterprises (MSMEs) in the field of processing various breads and cakes. During inventory management, FB Stores has not implemented either manual or digital inventory records, which makes it difficult to monitor the amount of raw materials available, excess and shortages, and expired materials. This study aims to design the AppSheet-based STOKAYS application using the waterfall method, which consists of the design, implementation, and testing stages using the black box method. The test results show that the STOKAYS application successfully meets the needs of recording and controlling supplies with min-max and FEFO features in real time. This application is expected to be an effective digital solution for MSMEs in improving inventory management efficiency and reducing the risk of wasting raw materials.
Hubungan Penjaminan Mutu Terhadap Kepuasan Pelanggan dan Reputasi Perusahaan Ekspedisi PT XYZ Libbya Safha Salsabila; Mumu Komaro; Saskia Kanisaa Puspanikan
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 9 No. 3 (2026): July
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v9i3.59734

Abstract

Competition in the shipping industry encourages companies to improve service quality through quality assurance systems to enhance customer satisfaction and corporate reputation. This study aims to identify the relationship between quality assurance, customer satisfaction, and corporate reputation at PT XYZ. A quantitative approach with a causal design was adopted. Data collection was conducted through a questionnaire survey of active customers selected using a proportionate stratified random sampling method. The data were obtained from descriptive statistics, correlations, and multiple linear regressions. This study is expected to produce findings that quality assurance contributes positively to customer satisfaction and corporate reputation, while also providing a basis for improving service quality.
Efek Harga Keterlambatan dan Brand Image Terhadap Kepuasan Pelanggan dalam Pilihan Jasa Pengiriman Studi Kasus PT. XYZ di Kota Bandung Annisa Febrianti; Aam Hamdani; Saskia Kanisaa Puspanikan
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 9 No. 3 (2026): July
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v9i3.59813

Abstract

This study aims to analyze the effect of price, delivery delays, and brand image on customer satisfaction at PT XYZ. This research uses a quantitative approach with multiple linear regression analysis. Data were collected through a 5-point Likert scale questionnaire distributed online to 113 respondents who had used PT XYZ services at least twice in the past six months. The results show that price and brand image have a significant effect on customer satisfaction, while delivery delays do not have a significant effect at the 5% significance level. Simultaneously, the three variables explain 83.2% of the variation in customer satisfaction. These findings emphasize the importance of competitive pricing, operational efficiency, and a strong brand image in improving customer satisfaction.
EVALUASI KERUSAKAN BARANG DALAM PROSES PENGIRIMAN DENGAN MENGGUNAKAN METODE SIX SIGMA Alif Fikri Dzulfikar; Ariyano Ariyano; Saskia Kanisaa Puspanikan
Journal Industrial Engineering and Management (JUST-ME) Vol. 6 No. 02 (2025): Journal Industrial Engineering and Management (JUST-ME)
Publisher : Program Studi Teknik Industri Fakultas Teknik Universitas Islam Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47398/just-me.v6i02.128

Abstract

Product damage during the delivery process can reduce customer satisfaction and negatively impact the image and performance of logistics service companies. This study aims to evaluate the level of product damage during the delivery process at PT X and to analyze the quality of the process using the Six Sigma approach. A quantitative method was employed using the DMAIC model (Define, Measure, Analyze, Improve, Control). Data were collected through observation, documentation, and interviews, and analyzed using the Seven Tools. The data processing results indicate that the damage rate between February and May 2024 reached 0.38%, with a DPMO value of 1,278 and a sigma level of 4.38. The dominant cause of damage was identified as human-related factors, such as carelessness during loading and unloading, and rushed driving. Recommended improvements include enhancing employee training, optimizing standard operating procedures (SOPs), increasing the number of delivery vehicles, and improving packaging material quality. This study concludes that the Six Sigma method is effective in evaluating and improving delivery quality and can serve as a reference for strategic decision-making aimed at reducing damage rates..
ANALISIS DAN PERANCANGAN SITEPLAN DENGAN METODE SYSTEMATIC LAYOUT PLANNING DI PT XYZ Muhammad Daffa Aziz Rosyidin; Ariyano; Saskia Kanisaa Puspanikan
Jurnal Bisnis, Logistik dan Supply Chain (BLOGCHAIN) Vol. 6 No. 1 (2026): Jurnal Bisnis, Logistik dan Supply Chain
Publisher : Program Studi Administrasi Bisnis, Institut Bisnis dan Informatika (IBI) Kosgoro 1957

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55122/blogchain.v6i1.2022

Abstract

Efisiensi tata letak fasilitas (siteplan) merupakan faktor penting dalam mendukung kelancaran aliran material dan kinerja operasional perusahaan logistik. PT XYZ sebagai perusahaan ekspedisi nasional menghadapi permasalahan tata letak berupa jarak perpindahan material yang panjang, terjadinya backtracking alur proses, serta kepadatan aktivitas pada area inbound dan outbound yang berdampak pada meningkatnya waktu tunggu kendaraan. Penelitian ini bertujuan untuk menganalisis dan merancang ulang siteplan pergudangan menggunakan metode Systematic Layout Planning (SLP) yang dikombinasikan dengan pemodelan dan simulasi menggunakan perangkat lunak AutoCAD dan FlexSim. Metode SLP diterapkan melalui tahapan analisis hubungan aktivitas (ARC), kebutuhan ruang, serta pengembangan beberapa alternatif siteplan. Setiap alternatif dievaluasi menggunakan simulasi pada FlexSim dengan indikator kinerja berupa staytime dan kelancaran alur bongkar muat. Hasil penelitian menunjukkan bahwa siteplan Alternatif X mampu meningkatkan efisiensi operasional dengan perbaikan alur material yang lebih linier dan berkurangnya konflik pergerakan. Berdasarkan hasil simulasi, siteplan Alternatif X menunjukkan peningkatan kinerja staytime dibandingkan siteplan eksisting. Dengan demikian, penerapan metode SLP terbukti efektif dalam meningkatkan efisiensi tata letak dan kinerja operasional pergudangan PT XYZ.
Co-Authors Aam Hamdani, Aam Alif Fikri Dzulfikar Amay Suherman Annisa Febrianti Ariyano Ariyano Ariyano Daffa Saepul Prawira Ega Taqwali Berman Libbya Safha Salsabila Muhammad Daffa Aziz Rosyidin Mumu Komaro Rikhlatus Saadah Vinisya Nur Kusuma Dewi Yayat Yayat