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All Journal Jurnal Ners Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Journal of Economics and Management Scienties
Ayu Laili Rahmiyati
Universitas Sangga Buana
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Analisis Faktor-Faktor Kualitas Pelayanan Terhadap Kepuasan Pasien di UPT Puskesmas Rumbia Kabupaten Jeneponto Sulawesi Selatan Mutmainnah Mutmainnah; Farida Yuliaty; Taufan Nugroho; Kosasih Kosasih; Ayu Laili Rahmiyati
Jurnal Ners Vol. 9 No. 4 (2025): OKTOBER 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i4.50722

Abstract

Latar belakang penelitian ini berangkat dari pentingnya kualitas pelayanan kesehatan sebagai faktor penentu kepuasan pasien, terutama pada fasilitas layanan primer seperti Puskesmas. Tingkat kepuasan pasien sangat dipengaruhi oleh persepsi terhadap dimensi kualitas pelayanan, meliputi bukti fisik, keandalan, ketanggapan, jaminan, dan empati. Tujuan penelitian ini adalah untuk mengetahui tingkat kualitas pelayanan di UPT Puskesmas Rumbia serta menganalisis pengaruh masing-masing dimensi baik secara parsial maupun simultan terhadap kepuasan pasien. Metode yang digunakan adalah penelitian deskriptif dengan pendekatan kuantitatif. Populasi penelitian berjumlah 14.211 pasien, dengan sampel 99 responden yang ditentukan melalui rumus Slovin dan teknik purposive sampling. Data diperoleh melalui kuesioner, wawancara mendalam, dan observasi, kemudian dianalisis menggunakan uji validitas, reliabilitas, serta uji asumsi klasik. Analisis data dilakukan dengan regresi linier berganda, didukung uji simultan (F-test), uji parsial (t-test), dan koefisien determinasi (R²). Kesimpulan penelitian menunjukkan bahwa dimensi bukti fisik, keandalan, ketanggapan, dan jaminan berpengaruh positif signifikan terhadap kepuasan pasien, sedangkan empati berpengaruh negatif namun signifikan. Secara simultan, kelima dimensi kualitas pelayanan memberikan pengaruh yang sangat kuat dengan nilai R Square sebesar 0,908, yang berarti 90,8% variasi kepuasan pasien dijelaskan oleh kualitas pelayanan. Saran penelitian ini adalah agar pihak UPT Puskesmas Rumbia terus meningkatkan standar kualitas pelayanan, terutama dalam aspek empati yang masih menunjukkan pengaruh negatif, dengan memperkuat komunikasi interpersonal, kepekaan emosional, dan perhatian terhadap kebutuhan individual pasien.
ANALYSIS THE EFFECT OF SERVICE QUALITY ON PATIENT SATISFACTION AT THE DENTAL CLINIC OF PUSKESMAS TANJUNGSARI BOGOR REGENCY WEST JAVA (A SURVEY OF PATIENTS DIAGNOSED WITH PULPITIS) Astsania Hikmah Alfath; Vip Paramarta; Taufan Nugroho; Ayu Laili Rahmiyati; Kosasih
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20320820

Abstract

According to the 2023 Indonesian Health Survey, 50% of the population has dental and oral problems, but only 11.2% seek treatment. The Tanjungsari Community Health Center dental clinic had 1,070 pulpitis patients from January to June 2025. This study aims to analyze the effect of service quality on patient satisfaction in the dental clinic with pulpitis diagnosed at Tanjungsari Community Health Center in Bogor Regency, West Java. The research design used was quantitative method with a descriptive approach. Data were collected from 119 respondents via questionnaire and analyzed using SPSS software. The variables studied included service quality aspects of reliability, responsiveness, assurance, empathy, and tangibles. The results showed, based on a partial t-test, service quality in the aspects of reliability (p=0.02) and tangibles (p=0.00) significantly influenced patient satisfaction. A simultaneous F-test showed that service quality simultaneously influenced patient satisfaction, with a calculated F-value of 18.895. The results of this study are recommended to the Head of the Community Health Center, the Health Service, and Community Leaders to improve the quality of services at the Tanjungsari Community Health Center dental clinic by adding human resources, regular training for community health center officers, and routine monitoring and evaluation of patient satisfaction.
The Role of Hospital Management Information Systems (SIMRS), Work Discipline, and Organizational Culture in Enhancing Nurses’ Performance Herkulanus Robi; Haddan Dongoran; Ayu Laili Rahmiyati
Journal of Economics and Management Scienties Volume 8 No. 3, June 2026
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i3.422

Abstract

This study aims to analyze the effect of the implementation of Hospital Management Information Systems (HMIS), work discipline, and organizational culture on nurses' performance at the Regional Public Hospital of Landak, West Kalimantan. The study is motivated by the increasing demand for high-quality health services, requiring hospitals to be supported by effective information systems, disciplined human resources, and a strong organizational culture. This research employed a quantitative approach with a sample of 125 nurses selected using a specific sampling technique. Data were collected through questionnaires using a Likert scale and analyzed using multiple linear regression with the help of SPSS after passing validity and reliability tests. The results show that the implementation of HMIS, work discipline, and organizational culture partially have a positive and significant effect on nurses' performance. Simultaneously, the three variables also have a significant effect on nurses' performance. These findings indicate that improving nurses' performance is not only influenced by technological aspects through the implementation of HMIS, but also by disciplined work behavior and an organizational culture that supports a professional and collaborative work environment. Therefore, hospitals need to continuously strengthen the implementation of HMIS, improve work discipline, and build a conducive organizational culture to support the improvement of healthcare service quality.
THE EFFECT OF WORKLOAD AND BURNOUT ON NURSES' PERFORMANCE IN INTERNAL MEDICINE WARDS MEN AND WOMEN (Case Study at Jayapura Hospital) Rosalina Cesilia; Kosasih; Ayu Laili Rahmiyati; Farida Yuliaty; Vip Paramarta; Fitriana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 4 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20724197

Abstract

This study is expected to obtain empirical evidence on the effect of workload and Burnout on the performance of nurses in male and female internal medicine wards. The research methods used were verifiable descriptive analysis and multiple linear regression analysis. The number of respondents collected in this study was 53 people, representing all people who worked at Jayapura Hospital who were randomly selected. The results of the descriptive analysis showed that the influence of workload, Burnout and nurse performance in the male and female internal medicine ward was classified as a good criterion. The results of the study showed that both partially and simultaneously, workload and Burnout had a very significant influence on nurse performance, with a combined contribution of 93.1% to performance variation. This confirms that these two factors are dominant predictors that need to be managed strategically to maintain the quality of nursing services at referral hospitals.
Co-Authors Astsania Hikmah Alfath Farida Yuliaty Fitriana Fitriana Haddan Dongoran Herkulanus Robi Kosasih Mutmainnah Mutmainnah Rosalina Cesilia Taufan Nugroho Vip Paramarta