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All Journal Jurnal Pengabdian Masyarakat dan Riset Pendidikan RESTORATIVE JUSTICE : Jurnal Hukum Universitas Muhammadiyah Kalianda
Syamsul Efendi
Universitas Muhammadiyah Kalianda
Religion Humanities Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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ANALISIS YURIDIS TERHADAP TANGGUNG JAWAB LAYANAN CHATBOT BERBASIS AI DALAM PELINDUNGAN KONSUMEN DI ERA DIGITAL Rudi Hartono; Syamsul Efendi; Eka Pratiwi; Jenggis Khan Haikal; Subagio
RESTORATIVE JUSTICE : Jurnal Hukum Universitas Muhammadiyah Kalianda Vol. 1 No. 1 (2025)
Publisher : RESTORATIVE JUSTICE : Jurnal Hukum Universitas Muhammadiyah Kalianda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52655/2knf5n63

Abstract

The rapid adoption of artificial intelligence (AI)-based chatbots in consumer services has given rise to new challenges: inaccuracies (hallucinations), misleading advice, manipulation of consumer choices (dark patterns), breaches of personal data, and difficulties in enforcing liability when harm occurs. This article examines the legal basis for assigning liability to business actors (AI chatbot providers and deployers) using a doctrinal-comparative approach: Indonesian law (Law No. 8/1999 on Consumer Protection; Law No. 27/2022 on Personal Data Protection) compared with developments in the European Union regime (EU AI Act; Digital Services Act) and oversight practices in the United States (FTC). The main findings are: (1) the general framework of business actor liability under the Consumer Protection Law remains relevant to address misrepresentation/negligence in AI-based services; (2) the transparency obligations and risk governance provisions in the EU AI Act provide a “due diligence” model that can be adopted both privately and through regulation; (3) consumer protection authorities should interpret “unfair/misleading practices” to include chatbot interface design and output; (4) the Personal Data Protection Law clarifies the legal basis for the processing of personal data by chatbots. Recommendations: a national guideline specifically for consumer chatbots, mandatory “safety by design” and audit mechanisms, standardized incident notification/handling procedures, as well as compensation and evidence mechanisms based on conversation logs/records.
The Rhetoric of "Board of Peace" Diplomacy: an Analysis of Prabowo Subianto's Political Communication in Balancing Palestinian Support and Israeli Security Guarantees: Penelitian Syamsul Efendi; Rabith Madah Khulaili Harsya; Bambang Amir Al-Hakim; Muhammad Thalal; Abd Razak
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 5 No. 1 (2026): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 5 Nomor 1 (Juli 2026 -
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v5i1.7408

Abstract

This study analyzes the political communication rhetoric of Indonesia's defense diplomacy under Prabowo Subianto, specifically focusing on the conceptualization of the "Board of Peace" framework. Indonesia has traditionally maintained a staunch, constitutionally mandated pro-Palestinian stance while avoiding formal diplomatic ties with Israel. However, contemporary geopolitical shifts require a more nuanced, pragmatic communication strategy that balances ideological solidarity with international security realism. Utilizing a qualitative approach rooted in rhetorical analysis and political discourse frameworks, this paper examines Prabowo's public speeches, international forum addresses, and diplomatic statements regarding the Middle East conflict. The analysis reveals that the "Board of Peace" rhetoric functions as a dual-targeted communication instrument. On one hand, it employs an ethos of Islamic and anti-colonial solidarity to satisfy domestic constituencies and regional allies. On the other hand, it utilizes a pragmatic logos that acknowledges the structural realities of Israeli security guarantees as a prerequisite for any viable two-state consensus. Indonesia is shifting to defensive realism: from being a passive supporter of Palestine to an active global mediator.
Co-Authors Abd Razak Bambang Amir Al-Hakim Eka Pratiwi Jenggis Khan Haikal Muhammad Thalal Rabith Madah Khulaili Harsya Rudi Hartono Subagio