Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Riset Komunikasi
Govindaraju, Vimala
Unknown Affiliation
Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Integrated Media Relations Strategies of the Directorate General of Taxes to Enhance Brand Image Hartini, Tin; Suniah, Suniah; Adara, Reza Anggriyashati; Govindaraju, Vimala; Novita, Dila
Jurnal Riset Komunikasi (JURKOM) Vol. 9 No. 1 (2026): February 2026
Publisher : Asosiasi Pendidikan Tinggi Ilmu Komuniasi (ASPIKOM) Wilayah Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38194/jurkom.v9i1.1600

Abstract

This study examines the media relations strategies employed by the Directorate General of Taxes (DGT) to improve its institutional image. Using a qualitative case study design, data were collected through in-depth interviews, observation of media activities, and analysis of official documents to understand communication practices comprehensively. The findings reveal a structured and sequential media relations process comprising: (1) provision of clear and accurate information materials, (2) facilitation of verification mechanisms, (3) relational engagement with journalists, and (4) integration of the PESO media strategy (paid, earned, shared, and owned media). While empirical evidence on public compliance or brand perception is limited, informants perceive that these strategies enhance transparency, credibility, and accessibility of information, thereby supporting the improvement of DGT’s institutional image. The study proposes a conceptual model illustrating how information supply, verification, relational trust, and multi-channel communication interact to strengthen perceived institutional legitimacy and media relationships. These findings highlight the potential of strategic media relations in public institutions to address negative perceptions and reinforce organizational credibility.
Co-Authors Adara, Reza Anggriyashati Hartini, Tin Novita, Dila suniah, suniah