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All Journal Didaktika: Jurnal Kependidikan Edu Cendikia: Jurnal Ilmiah Kependidikan
Noor Hariani
Universitas Lambung Mangkurat
Humanities Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Manajemen Pelayanan Mutu dalam Mewujudkan Sekolah Unggul Sherwina Ranisa; Besse Maryani; Noor Hariani; Aslamiah; Celia Cinantya
Didaktika: Jurnal Kependidikan Vol. 14 No. 4 Nopember (2025): Didaktika Jurnal Kependidikan
Publisher : South Sulawesi Education Development (SSED)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58230/27454312.3146

Abstract

Penelitian ini bertujuan untuk menganalisis penerapan manajemen pelayanan mutu dalam mewujudkan sekolah unggul di SMAN 5 Banjarmasin. Penelitian menggunakan pendekatan kualitatif dengan desain studi kasus, yang memungkinkan eksplorasi mendalam terhadap strategi manajemen mutu pendidikan di tingkat sekolah. Subjek penelitian terdiri atas kepala sekolah, guru, dan komite sekolah yang dipilih secara purposive berdasarkan keterlibatan langsung mereka dalam kegiatan peningkatan mutu. Pengumpulan data dilakukan melalui wawancara mendalam, observasi partisipatif, dan dokumentasi resmi sekolah. Analisis data mengacu pada model interaktif Miles, Huberman, dan Saldaña (2014) yang meliputi empat tahap: pengumpulan data, kondensasi data, penyajian data, serta penarikan kesimpulan dan verifikasi. Hasil penelitian menunjukkan bahwa implementasi manajemen pelayanan mutu di SMAN 5 Banjarmasin dilaksanakan melalui siklus berkelanjutan Plan–Do–Check–Act (PDCA) dengan keterlibatan aktif seluruh warga sekolah. Kepala sekolah berperan sebagai penggerak budaya mutu melalui kepemimpinan transformasional, sementara guru menunjukkan komitmen terhadap profesionalisme dan inovasi pembelajaran. Namun, tantangan masih dihadapi dalam hal optimalisasi teknologi informasi dan peningkatan evaluasi berbasis data. Secara umum, penelitian ini menegaskan pentingnya penerapan prinsip Total Quality Management (TQM) yang menitikberatkan pada keterlibatan total, fokus pelanggan, dan perbaikan berkelanjutan. Temuan ini diharapkan menjadi referensi strategis bagi sekolah lain dalam membangun budaya mutu pendidikan menuju sekolah unggul yang berdaya saing tinggi.
Pengaruh Supervisi Akademik, Iklim Kerja dan Motivasi Berprestasi terhadap Kinerja Guru SMP Kecamatan Banjarmasin Utara: The Influence of Academic Supervision, Work Climate and Achievement Motivation on the Performance of Junior High School Teachers in North Banjarmasin District Noor Hariani; M. Saleh; Metroyadi Metroyadi
Edu Cendikia: Jurnal Ilmiah Kependidikan Vol. 6 No. 01 (2026): Research Articles, April 2026
Publisher : ITScience (Information Technology and Science)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/educendikia.v6i01.8337

Abstract

This research is motivated by the still low performance of teachers in Junior High Schools in the North Banjarmasin District. The results of the preliminary study revealed that many teachers' performance is still low, as evidenced by the quality of their work results, which are not optimal. This research is a descriptive, quantitative study. The study population was 265 Junior High School teachers in North Banjarmasin District, with a sample of 160 selected using Proportional Random Sampling. Data were collected through questionnaires and then analyzed using descriptive and inferential statistics using SPSS 26. The results of the study show: 1) Academic supervision of the principal, work climate, achievement motivation and teacher performance are classified as high. 2) There is a direct influence of academic supervision of the principal on teacher performance; work climate on teacher performance; achievement motivation on teacher performance; academic supervision of the principal on achievement motivation; work climate on achievement motivation.3) There is an indirect influence of academic supervision of the principal on teacher performance through achievement motivation. There is an indirect influence of work climate on teacher performance through achievement motivation. Academic supervision of the principal and the work climate have direct and indirect effects on teacher performance through teacher achievement motivation. Teachers should always be careful in their work, increase their motivation to achieve, nd always complete tasks according to SOP.
Co-Authors Aslamiah Besse Maryani Celia Cinantya M. Saleh Metroyadi Metroyadi Sherwina Ranisa