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MODERNISASI BIROKRASI DIGITAL: ANALISIS IMPLEMENTASI APLIKASI MOBILE JKN SEBAGAI INOVASI KEBIJAKAN BPJS KESEHATAN Fattiha Syanira Nirmala Amantha; Shella Sofiana; Syarifah Noor Aliya; Charren Galuh; Shandy Gupa Pratama; Aqil Teguh Fathani
Jurnal Multidisipliner Kapalamada Vol. 5 No. 02 (2026): JURNAL MULTIDISIPLINER KAPALAMADA
Publisher : Pusat Studi Ekonomi, Publikasi Ilmiah dan Pengembangan SDM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62668/kapalamada.v5i02.2328

Abstract

This study aims to analyze the implementation of the Mobile JKN application as a policy innovation by BPJS Kesehatan in supporting the modernization of healthcare service bureaucracy at Gatot Soebroto Army Central Hospital (RSPAD Gatot Soebroto). The study employed a qualitative method with a descriptive approach through in-depth interviews, observations, and document analysis involving patients and hospital administrative staff. The findings indicate that the implementation of Mobile JKN has improved service efficiency by reducing waiting times, simplifying administrative procedures, and strengthening a more integrated service system. For users, the application facilitates access to healthcare services through digital registration and online queue features, while for service providers it enhances operational efficiency and data management accuracy. However, its implementation remains constrained by limited digital literacy, inadequate device availability, technical issues, and initial user resistance. Therefore, the success of digital transformation requires strengthened human resource capacity, improved technological infrastructure, and continuous public education.
The Relationship Between Leadership and Integrity: A Systematic Review and Meta-Analysis Roni Ekha Putera; Nika Saputra; Edi Hasymi; Aqil Teguh Fathani; Tengku Rika Valentina; Nabilaa Binti Mohamed; Tirza Haqia Purnama
Journal of Social and Policy Issues Vol. 6 No. 1 (2026): January - March
Publisher : Pencerah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58835/jspi.v6i1.571

Abstract

This study reviews how integrity is conceptualized and evidenced in leadership research and clarifies what is known about its outcomes and mechanisms. Guided by PRISMA 2020, we searched Scopus for English, peer‑reviewed journal articles (2011–2022). After duplicate removal, screening, and eligibility checks, 67 articles were appraised with an adapted quality checklist and synthesized via descriptive mapping and thematic analysis. The literature clusters into twelve streams, dominated by leader behavioral integrity and ethical leadership. Across sectors, integrity is most consistently associated with follower trust, work engagement, and performance, often through transparent communication and psychological safety. Yet conceptual ambiguity remains because integrity is alternately treated as word–deed alignment, virtue‑based wholeness, and follower attributions. We propose an integrative framework linking these views to influence theories and identify gaps: limited longitudinal and multilevel evidence, weak cross‑cultural measurement, and underdeveloped connections to governance and anti‑corruption outcomes. Practical implications are offered for integrity‑based leadership development and accountability systems. The review also highlights boundary conditions (sector and culture) and outlines a focused agenda for future meta‑analytic and policy-relevant research.