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Community Satisfaction Index on Public Service Performance of UPTDLabkesda Samarinda Eko Prasetya Budi; Ratno Adrianto; Ike Anggraeni Gunawan
Mulawarman International Conference on Tropical Public Health Vol. 2 No. 2 (2025): The 4th MICTOPH
Publisher : Faculty of Public Health Mulawarman University, Indonesia

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Abstract

Public service satisfaction surveys are an essential instrument for evaluating the quality and performance of government institutions in delivering public services. The Regional Health Laboratory Unit (UPTD Labkesda) of Samarinda City periodically conducts Community Satisfaction Surveys (CSS) to assess public perceptions, identify strengths and weaknesses in service delivery, and ensure compliance with the service quality standards established under Ministerial Regulation of PANRB No. 14 of 2017 on Guidelines for Conducting Community Satisfaction Surveys. Objective : The study aims to measure the level of community satisfaction with the services provided by UPTD Labkesda Samarinda during the first semester of 2025 and to identify service elements that require improvement to enhance the overall quality and efficiency of public health laboratory services. Research Methods/ Implementation Methods : A descriptive quantitative approach was employed using a structured survey method. Respondents rated nine service elements using a four-point Likert scale, and the results were processed to obtain the Community Satisfaction Index (CSI) Results : The survey results show that the Community Satisfaction Index reached 87.28, categorized as “Satisfactory.” This indicates that most respondents perceive the services as effective, professional, and aligned with their expectations. Conclusion/Lesson Learned : The findings reveal that UPTD Labkesda Samarinda has successfully maintained a high level of public satisfaction through consistent service quality, competent staff, and adequate facilities. Continuous efforts in staff development, process optimization, and community feedback mechanisms are essential to sustain and further improve service outcomes.
THE MATURITY OF MARRIAGE AGE AS A STRATEGY TO PREVENT PREMARITAL SEXUAL BEHAVIOR AMONG ADOLESCENTS IN SAMARINDA Ratna Wati; Annisa Nurrachmawati; Ike Anggraeni Gunawan; Nur Rohmah; Endah Wahyutri; Muhammad Arifin; Jasmawati Jasmawati; Siti Raihanah
Jurnal Kesehatan Kusuma Husada Vol. 16 No. 1, Januari 2025
Publisher : Universitas Kusuma Husada Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34035/jk.v16i1.1661

Abstract

Premarital sexual behavior has become a significant social issue among adolescents in Indonesia, particularly concerning the high rates of child marriage and unintended pregnancies. Despite efforts to promote Marriage Maturity to reduce these rates, its effectiveness requires further investigation, especially in the context of adolescent motivation to avoid risky sexual behavior. This study aims to explore adolescent motivation to avoid premarital sexual behavior by applying the Protection Motivation Theory (PMT), which involves threat appraisal and coping appraisal in adolescent decision-making to delay early marriage. This research employs a qualitative method with a phenomenological approach. Informant consisted of adolescents aged 15-19 years in Samarinda City who had received information about marriage maturity. Data was collected through in-depth interviews with six purposively selected Informant using intensity sampling techniques. Data validity was ensured through source triangulation and documentation. Collected data were analyzed using QSR NVIVO 12 Pro. The findings reveal that adolescents’ understanding of marriage maturityis still limited, and the threat of premarital sexual behavior is perceived as low by most Informant. Factors such as perceptions of severity adolescents are quite good because they have seen firsthand the impacts of premarital sex. For response efficacy and self-efficacy in delaying the age of marriage, these are relatively high among adolescents exposed to PUP. This is because they have parental and peer support providing information related to PUP. Additionally, social environment, media exposure, and education levels shape adolescents' responses to marriage maturityas a protective measure.
Co-Authors Adrianto, Ratno Annisa Nurrachmawati Eko Prasetya Budi Endah Wahyutri Jasmawati Jasmawati Muhammad Arifin Nur Rohmah Ratna Wati Siti Raihanah